@incollection{Pietsch2015,
  author    = {Wolfram Pietsch},
  title     = {Kundenorientiertes Softwareprozeßmanagement},
  booktitle = {Information management for business and competitive intelligence and excellence: Proceedings der Fr{\"u}hjahrstagung Wirtschaftsinformatik '98},
  editor    = {Wilhelm Hummeltenberg},
  isbn      = {978-3-528-05678-0 (Print)},
  doi       = {10.1007/978-3-322-84950-2_22},
  year      = {2015},
}