@article{PietschHerzwurm2005,
  author    = {Wolfram Pietsch and G. Herzwurm},
  title     = {QFD for Customer-Focused Requirements Engineering / Herzwurm, G., Pietsch, W.},
  journal   = {Proceedings : 8 - 12 September 2003, Monterey Bay, California, USA / sponsored by IEEE Computer Society Technical Council on Software Engineering (TCSE) ... In cooperation with ACM SigSOFT},
  pages     = {330 -- 338},
  year      = {2005},
}