@inproceedings{CzarneckiWinkelmannSpiliopoulou2011,
  author    = {Czarnecki, Christian and Winkelmann, Axel and Spiliopoulou, Myra},
  title     = {Making business systems in the telecommunication industry more customer-oriented},
  series = {Information Systems Development : Business Systems and Services: Modeling and Development},
  booktitle = {Information Systems Development : Business Systems and Services: Modeling and Development},
  editor    = {Pokorny, Jaroslav and Repa, Vaclav and Richta, Karel and Wojtkowski, Wita and Linger, Henry and Barry, Chris and Lang, Michael},
  publisher = {Springer},
  address   = {New York},
  isbn      = {978-1-4419-9645-9 (Print)},
  doi       = {10.1007/978-1-4419-9790-6_14},
  pages     = {169 -- 180},
  year      = {2011},
  abstract  = {Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company.},
  language  = {en}
}
@inproceedings{DammRitzStrauch2011,
  author    = {Damm, Sebastian and Ritz, Thomas and Strauch, Jakob},
  title     = {Adaption of archetype patterns for mobile cloud-based business apps},
  series = {2011 IEEE International Conference on Pervasive Computing and Communications workshops (PerCom workshops 2011) : Seattle, Washington, USA, 21 - 25 March 2011},
  booktitle = {2011 IEEE International Conference on Pervasive Computing and Communications workshops (PerCom workshops 2011) : Seattle, Washington, USA, 21 - 25 March 2011},
  publisher = {IEEE Service Center},
  address   = {Piscataway, NJ},
  isbn      = {978-1-61284-938-6 (Print)},
  doi       = {10.1109/PERCOMW.2011.5766849},
  pages     = {100 -- 105},
  year      = {2011},
  language  = {en}
}
@inproceedings{BragardGottschlichDeDoncker2011,
  author    = {Bragard, Michael and Gottschlich, J. and De Doncker, R. W.},
  title     = {Design and realization of a credit card size driver stage for high power thyristor based devices with integrated MOS structure},
  series = {2011 IEEE 8th International Conference on Power Electronics and ECCE Asia (ICPE \& ECCE 2011) : Jeju, South Korea, 30 May 2011 - 3 June 2011 / [co-sponsored by the Korean Institute of Power Electronics ...]},
  booktitle = {2011 IEEE 8th International Conference on Power Electronics and ECCE Asia (ICPE \& ECCE 2011) : Jeju, South Korea, 30 May 2011 - 3 June 2011 / [co-sponsored by the Korean Institute of Power Electronics ...]},
  publisher = {IEEE},
  address   = {Piscataway, NJ},
  isbn      = {978-1-61284-958-4 (Print)},
  doi       = {10.1109/ICPE.2011.5944661},
  pages     = {1182 -- 1189},
  year      = {2011},
  language  = {en}
}
@inproceedings{BragardRongeDeDoncker2011,
  author    = {Bragard, Michael and Ronge, C. and De Doncker, R. W.},
  title     = {Sandwich design of high-power thyristor based devices with integrated MOSFET structure},
  series = {Proceedings of the 2011 - 14th - European Conference on Power Electronics and Applications (EPE 2011) : Aug. 30, 2011 - Sept. 1, 2011, Birmingham, United Kingdom},
  booktitle = {Proceedings of the 2011 - 14th - European Conference on Power Electronics and Applications (EPE 2011) : Aug. 30, 2011 - Sept. 1, 2011, Birmingham, United Kingdom},
  publisher = {IEEE},
  address   = {Piscataway, NJ},
  isbn      = {978-1-61284-167-0 (Print)},
  year      = {2011},
  language  = {en}
}
@inproceedings{SchifferFerreinLakemeyer2011,
  author    = {Schiffer, Stefan and Ferrein, Alexander and Lakemeyer, Gerhard},
  title     = {Fuzzy representations and control for domestic service robots in Golog},
  series = {Intelligent robotics and applications : 4th International conference, ICIRA 2011, Aachen, Germany, December 6-8, 2011, proceedings, part I. (Lecture notes in computer science ; 7102)},
  booktitle = {Intelligent robotics and applications : 4th International conference, ICIRA 2011, Aachen, Germany, December 6-8, 2011, proceedings, part I. (Lecture notes in computer science ; 7102)},
  isbn      = {978-3-642-25486-4},
  pages     = {241 -- 250},
  year      = {2011},
  language  = {en}
}
@inproceedings{GligorevicSchneckenburgerFranzenetal.2011,
  author    = {Gligorevic, Snjezana and Schneckenburger, N. and Franzen, N. and Schnell, Michael and M{\"u}ller, S. and G{\"u}nzel, H.},
  title     = {L-Band compatibility of LDACS1},
  series = {3rd CEAS Air and Space Conference, 24 - 28 October 2011, Venezia, Italy},
  booktitle = {3rd CEAS Air and Space Conference, 24 - 28 October 2011, Venezia, Italy},
  organization    = {European Air and Space Conference <3, 2011, Venezia>},
  pages     = {1 -- 8},
  year      = {2011},
  language  = {en}
}
@inproceedings{UsaiCorucciGligorevicetal.2011,
  author    = {Usai, Pierpaolo and Corucci, Alessandro and Gligorevic, Snjezana and Monorchio, Agostino},
  title     = {Estimation of airport surface propagation channel: ray tracing model and measurements},
  series = {Proceedings of the 5th European Conference on Antennas and Propagation (EUCAP) : 11 - 15 April 2011, Rome, Italy},
  booktitle = {Proceedings of the 5th European Conference on Antennas and Propagation (EUCAP) : 11 - 15 April 2011, Rome, Italy},
  organization    = {European Association on Antennas and Propagation},
  isbn      = {978-1-4577-0250-1},
  pages     = {1634 -- 1638},
  year      = {2011},
  language  = {en}
}
@inproceedings{SchneckenburgerFranzenGligorevicetal.2011,
  author    = {Schneckenburger, N. and Franzen, N. and Gligorevic, Snjezana and Schnell, M.},
  title     = {L-band compatibility of LDACS1},
  series = {IEEE/AIAA 30th Digital Avionics Systems Conference (DASC) : 16 - 20 Oct. 2011, Seattle, Wash.},
  booktitle = {IEEE/AIAA 30th Digital Avionics Systems Conference (DASC) : 16 - 20 Oct. 2011, Seattle, Wash.},
  organization    = {Institute of Electrical and Electronics Engineers},
  isbn      = {978-1-61284-797-9},
  issn      = {2155-7195},
  pages     = {4C3-1 -- 4C3-11},
  year      = {2011},
  language  = {en}
}