@article{PietschHerzwurm2003,
  author    = {Pietsch, Wolfram and Herzwurm, G.},
  title     = {QFD for Customer-Focused Requirements Engineering / Herzwurm, G., Pietsch, W.},
  series = {Proceedings : 8 - 12 September 2003, Monterey Bay, California, USA / sponsored by IEEE Computer Society Technical Council on Software Engineering (TCSE) ... In cooperation with ACM SigSOFT},
  journal   = {Proceedings : 8 - 12 September 2003, Monterey Bay, California, USA / sponsored by IEEE Computer Society Technical Council on Software Engineering (TCSE) ... In cooperation with ACM SigSOFT},
  publisher = {IEEE Computer Society},
  address   = {Los Alamitos, Calif. [u.a.]},
  isbn      = {0769519806},
  pages     = {330 -- 338},
  year      = {2003},
  language  = {en}
}