@inproceedings{CzarneckiHeuserSpiliopoulou2009,
  author    = {Czarnecki, Christian and Heuser, Marcus and Spiliopoulou, Myra},
  title     = {How does the implementation of a next generation network influence a telecommunication company?},
  series = {European and Mediterranean Conference on Information Systems},
  booktitle = {European and Mediterranean Conference on Information Systems},
  editor    = {Irani, Zahir},
  publisher = {Brunel University},
  address   = {London},
  isbn      = {9781902316697},
  pages     = {1 -- 11},
  year      = {2009},
  abstract  = {As the potential of a Next Generation Network (NGN) is recognized, telecommunication companies consider switching to it. Although the implementation of an NGN seems to be merely a modification of the network infrastructure, it may trigger or require changes in the whole company and even influence the company strategy. To capture the effects of NGN we propose a framework based on concepts of business engineering and technical recommendations for the introduction of NGN technology. The specific design of solutions for the layers "Strategy", "Processes" and "Information Systems" as well as their interdependencies are an essential characteristic of the developed framework. We have per-formed a case study on NGN implementation and observed that all layers captured by our framework are influenced by the introduction of an NGN.},
  language  = {en}
}
@article{CzarneckiWinkelmannSpiliopoulou2010,
  author    = {Czarnecki, Christian and Winkelmann, Axel and Spiliopoulou, Myra},
  title     = {Services in electronic telecommunication markets: a framework for planning the virtualization of processes},
  series = {Electronic Markets},
  volume    = {20},
  journal   = {Electronic Markets},
  number    = {3-4},
  publisher = {Springer},
  address   = {Berlin},
  issn      = {1422-8890},
  doi       = {10.1007/s12525-010-0045-8},
  pages     = {197 -- 207},
  year      = {2010},
  abstract  = {The potential of electronic markets in enabling innovative product bundles through flexible and sustainable partnerships is not yet fully exploited in the telecommunication industry. One reason is that bundling requires seamless de-assembling and re-assembling of business processes, whilst processes in telecommunication companies are often product-dependent and hard to virtualize. We propose a framework for the planning of the virtualization of processes, intended to assist the decision maker in prioritizing the processes to be virtualized: (a) we transfer the virtualization pre-requisites stated by the Process Virtualization Theory in the context of customer-oriented processes in the telecommunication industry and assess their importance in this context, (b) we derive IT-oriented requirements for the removal of virtualization barriers and highlight their demand on changes at different levels of the organization. We present a first evaluation of our approach in a case study and report on lessons learned and further steps to be performed.},
  language  = {en}
}