@article{Hoepner2009,
  author    = {Hoepner, Gert},
  title     = {Ihr Statement bitte : [Vertrauen der Kunden]},
  series = {direkt plus (2009)},
  journal   = {direkt plus (2009)},
  pages     = {34},
  year      = {2009},
  language  = {de}
}