TY - CHAP A1 - Elsen, Ingo A1 - Schmalzbauer, Michael ED - Reussner, Ralf ED - Grund, Matthias ED - Andreas, Oberweis ED - Tichy, Walter T1 - Messsystematik zur Steuerung der Produkt- und Prozessqualität in Systemintegrationsprojekten – ein Erfahrungsbericht T2 - Software Engineering 2011 - Fachtagung des GI-Fachbereichs Softwaretechnik, 21. - 25. Februar 2011 in Karlsruhe N2 - Der Erfolg eines Softwarenentwicklungsprojektes insbesondere eines Systemintegrationsprojektes wird mit der Erfüllung des „Teufelsdreiecks“, „In-Time“, „In-Budget“, „In-Quality“ gemessen. Hierzu ist die Kenntnis der Software- und Prozessqualität essenziell, um die Einhaltung der Qualitätskriterien festzustellen, aber auch, um eine Vorhersage hinsichtlich Termin- und Budgettreue zu treffen. Zu diesem Zweck wurde in der T-Systems Systems Integration ein System aus verschiedenen Key Performance Indikatoren entworfen und in der Organisation implementiert, das genau das leistet und die Kriterien für CMMI Level 3 erfüllt. Y1 - 2011 SN - 9783885792772 SN - 1617-5468 PB - Gesellschaft für Informatik eV CY - Bonn ER - TY - CHAP A1 - Czarnecki, Christian ED - Eymann, Torsten T1 - Gestaltung von Customer Relationship Management über die Grenzen von Telekommunikationsunternehmen hinweg T2 - Tagungsband zum Doctoral Consortium der WI 2009 N2 - Durch die Fragmentierung von Wertschöpfungsketten ergeben sich neue Herausforderungen für das Management von Kundenbeziehungen. Die Dissertation untersucht die daraus resultierenden Anforderungen an eine übergreifende Integration von Customer Relationship Management in der Telekommunikationsindustrie. Ziel ist es, durch Anwendung von Methoden eines Enterprise Architecture Framework eine übergreifend Lösung zu gestalten. Grundlegende Prämisse dabei ist, dass die übergreifende Gestaltung eines Customer Relationship Management für alle an der Wertschöpfung beteiligten Unternehmen vorteilhaft ist. Y1 - 2011 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:703-opus-5462 SN - 1864-9300 SP - 11 EP - 23 PB - Universität Bayreuth Lehrstuhl für Wirtschaftsinformatik CY - Bayreuth ER - TY - CHAP A1 - Czarnecki, Christian A1 - Winkelmann, Axel A1 - Spiliopoulou, Myra ED - Pokorny, Jaroslav ED - Repa, Vaclav ED - Richta, Karel ED - Wojtkowski, Wita ED - Linger, Henry ED - Barry, Chris ED - Lang, Michael T1 - Making business systems in the telecommunication industry more customer-oriented T2 - Information Systems Development : Business Systems and Services: Modeling and Development N2 - Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company. KW - Business Process KW - Customer Orientation KW - Enterprise Architecture KW - Transformation Project KW - Telecommunication Industry Y1 - 2011 SN - 978-1-4419-9645-9 (Print) SN - 978-1-4419-9790-6 (Online) U6 - http://dx.doi.org/10.1007/978-1-4419-9790-6_14 N1 - 19th International Conference on Information Systems Development held in Prague, Czech Republic, August 25 - 27, 2010. SP - 169 EP - 180 PB - Springer CY - New York ER - TY - CHAP A1 - Damm, Sebastian A1 - Ritz, Thomas A1 - Strauch, Jakob T1 - Adaption of archetype patterns for mobile cloud-based business apps T2 - 2011 IEEE International Conference on Pervasive Computing and Communications workshops (PerCom workshops 2011) : Seattle, Washington, USA, 21 - 25 March 2011 Y1 - 2011 SN - 978-1-61284-938-6 (Print) SN - 978-1-61284-936-2 (E-Book) U6 - http://dx.doi.org/10.1109/PERCOMW.2011.5766849 SP - 100 EP - 105 PB - IEEE Service Center CY - Piscataway, NJ ER - TY - CHAP A1 - Bragard, Michael A1 - Gottschlich, J. A1 - De Doncker, R. W. T1 - Design and realization of a credit card size driver stage for high power thyristor based devices with integrated MOS structure T2 - 2011 IEEE 8th International Conference on Power Electronics and ECCE Asia (ICPE & ECCE 2011) : Jeju, South Korea, 30 May 2011 - 3 June 2011 / [co-sponsored by the Korean Institute of Power Electronics ...] Y1 - 2011 SN - 978-1-61284-958-4 (Print) SN - 978-1-61284-956-0 (Online) U6 - http://dx.doi.org/10.1109/ICPE.2011.5944661 SP - 1182 EP - 1189 PB - IEEE CY - Piscataway, NJ ER - TY - CHAP A1 - Bragard, Michael A1 - Ronge, C. A1 - De Doncker, R. W. T1 - Sandwich design of high-power thyristor based devices with integrated MOSFET structure T2 - Proceedings of the 2011 - 14th - European Conference on Power Electronics and Applications (EPE 2011) : Aug. 30, 2011 - Sept. 1, 2011, Birmingham, United Kingdom Y1 - 2011 SN - 978-1-61284-167-0 (Print) SN - 978-90-75815-15-3 (Online) PB - IEEE CY - Piscataway, NJ ER - TY - CHAP A1 - Schiffer, Stefan A1 - Ferrein, Alexander A1 - Lakemeyer, Gerhard T1 - Fuzzy representations and control for domestic service robots in Golog T2 - Intelligent robotics and applications : 4th International conference, ICIRA 2011, Aachen, Germany, December 6-8, 2011, proceedings, part I. (Lecture notes in computer science ; 7102) Y1 - 2011 SN - 978-3-642-25486-4 SP - 241 EP - 250 ER - TY - CHAP A1 - Gligorevic, Snjezana A1 - Schneckenburger, N. A1 - Franzen, N. A1 - Schnell, Michael A1 - Müller, S. A1 - Günzel, H. T1 - L-Band compatibility of LDACS1 T2 - 3rd CEAS Air and Space Conference, 24 - 28 October 2011, Venezia, Italy Y1 - 2011 SP - 1 EP - 8 ER - TY - CHAP A1 - Usai, Pierpaolo A1 - Corucci, Alessandro A1 - Gligorevic, Snjezana A1 - Monorchio, Agostino T1 - Estimation of airport surface propagation channel: ray tracing model and measurements T2 - Proceedings of the 5th European Conference on Antennas and Propagation (EUCAP) : 11 - 15 April 2011, Rome, Italy Y1 - 2011 SN - 978-1-4577-0250-1 SP - 1634 EP - 1638 ER - TY - CHAP A1 - Schneckenburger, N. A1 - Franzen, N. A1 - Gligorevic, Snjezana A1 - Schnell, M. T1 - L-band compatibility of LDACS1 T2 - IEEE/AIAA 30th Digital Avionics Systems Conference (DASC) : 16 - 20 Oct. 2011, Seattle, Wash. Y1 - 2011 SN - 978-1-61284-797-9 SN - 2155-7195 SP - 4C3-1 EP - 4C3-11 ER -