TY  - CHAP
A1  - Czarnecki, Christian
A1  - Heuser, Marcus
A1  - Spiliopoulou, Myra
ED  - Irani, Zahir
T1  - How does the implementation of a next generation network influence a telecommunication company?
T2  - European and Mediterranean Conference on Information Systems
N2  - As the potential of a Next Generation Network (NGN) is recognized, telecommunication companies consider switching to it. Although the implementation of an NGN seems to be merely a modification of the network infrastructure, it may trigger or require changes in the whole company and even influence the company strategy. To capture the effects of NGN we propose a framework based on concepts of business engineering and technical recommendations for the introduction of NGN technology. The specific design of solutions for the layers "Strategy", "Processes" and "Information Systems" as well as their interdependencies are an essential characteristic of the developed framework. We have per-formed a case study on NGN implementation and observed that all layers captured by our framework are influenced by the introduction of an NGN.
KW  - Next Generation Network
KW  - Business Engineering
KW  - Telecommunication
Y1  - 2009
SN  - 9781902316697
N1  - European and Mediterranean Conference on Information Systems 2009 (EMCIS2009), July 13-14, 2009, Crowne Plaza Hotel, Izmir
SP  - 1
EP  - 11
PB  - Brunel University
CY  - London
ER  - 
TY  - CHAP
A1  - Czarnecki, Christian
A1  - Winkelmann, Axel
A1  - Spiliopoulou, Myra
ED  - Pokorny, Jaroslav
ED  - Repa, Vaclav
ED  - Richta, Karel
ED  - Wojtkowski, Wita
ED  - Linger, Henry
ED  - Barry, Chris
ED  - Lang, Michael
T1  - Making business systems in the telecommunication industry more customer-oriented
T2  - Information Systems Development : Business Systems and Services: Modeling and Development
N2  - Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company.
KW  - Business Process
KW  - Customer Orientation
KW  - Enterprise Architecture
KW  - Transformation Project
KW  - Telecommunication Industry
Y1  - 2011
SN  - 978-1-4419-9645-9 (Print)
SN  - 978-1-4419-9790-6 (Online)
U6  - http://dx.doi.org/10.1007/978-1-4419-9790-6_14
N1  - 19th International Conference on Information Systems Development held in Prague, Czech Republic, August 25 - 27, 2010.
SP  - 169
EP  - 180
PB  - Springer
CY  - New York
ER  - 
TY  - CHAP
A1  - Czarnecki, Christian
A1  - Winkelmann, Axel
A1  - Spiliopoulou, Myra
ED  - Mattfeld, Dirk Christian
ED  - Robra-Bissantz, Susanne
T1  - Transformation in Telecommunication – Analyse und Clustering von Real-life Projekten
T2  - Multikonferenz Wirtschaftsinformatik 2012
N2  - Die Veränderungen des Telekommunikationsmarktes haben in der Praxis zu einer Vielzahl von Transformationsprojekten geführt. Was gehört aber zu einem “Transformationsprojekt”, welche Prozesse und Systeme werden verändert? Zur Beantwortung dieser Frage haben wir 184 Berichte zu Projekten analysiert, die als "Transformationsprojekte" bezeichnet waren. Für die Analyse haben wir einen Kodierungsrahmen konzipiert und anhand dessen die Berichte mit einem hierarchischen Clustering-Verfahren in Themen gruppiert. Die Ergebnisse liefern Hinweise über die in der Praxis gesetzten Schwerpunkte und Prioritäten. Sie können
somit als Unterstützung für Unternehmen dienen, die ein Transformationsprojekt planen. Sie weisen zudem darauf hin, in welchen Bereichen eines Unternehmens Unterstützung durch wissenschaftlich erprobte Werkzeuge und Modelle nötig ist.
Y1  - 2012
SN  - 9783942183635
N1  - MKWI 2012 : Multikonferenz Wirtschaftsinformatik, 29.02.2012-02.03.2012, Braunschweig
SP  - 985
EP  - 998
PB  - Gito
CY  - Berlin
ER  -