TY  - CONF
A1  - Eggert, Mathias
A1  - Dyong, Julian
T1  - Applying process mining in small and medium sized IT enterprises – challenges and guidelines
T2  - International Conference on Business Process Management (BPM 2022)
N2  - Process mining gets more and more attention even outside large enterprises and can be a major benefit for small and medium sized enterprises (SMEs) to gain competitive advantages. Applying process mining is challenging, particularly for SMEs because they have less resources and process maturity. So far, IS researchers analyzed process mining challenges with a focus on larger companies. This paper investigates the application of process mining by means of a case study and sheds light into the particular challenges of an IT SME. The results reveal 13 SME process mining challenges and seven guidelines to address them. In this way, the paper contributes to the understanding of process mining application in SME and shows similarities and differences to larger companies.
KW  - Process mining
KW  - Challenges
KW  - Guidelines
KW  - SME
KW  - Case Study
Y1  - 2022
UR  - https://opus.bibliothek.fh-aachen.de/opus4/frontdoor/index/index/docId/10181
SN  - 978-3-031-16103-2
SP  - 125
EP  - 142
PB  - Springer
CY  - Cham
ER  -