TY  - CONF
A1  - Nursinski-Stolberg, André
A1  - Gangatharan, Kiritharan
A1  - Czarnecki, Christian
A2  - Mayr, Heinrich C.
A2  - Pinzger, Martin
T1  - Development of a subject-oriented reference process model for the telecommunications industry
T2  - GI Edition Proceedings Band 259 INFORMATIK 2016
N2  - Generally the usage of reference models can be structured top-down or bottom-up. The practical need of agile change and flexible organizational implementation requires a consistent mapping to an operational level. In this context, well-established reference process models are typically structured top-down. The subject-oriented Business Process Management (sBPM) offers a modeling concept that is structured bottom-up and concentrates on the process actors on an
operational level. This paper applies sBPM to the enhanced Telecom Operations Map (eTOM), a well-accepted reference process model in the telecommunications industry. The resulting design artifact is a concrete example for a combination of a bottom-up and top-down developed reference model. The results are evaluated and confirmed in practical context through the involvement of the industry body TMForum.
KW  - Subject-oriented Business Process Management
KW  - Reference Process Model
KW  - eTOM
KW  - Telecommunications Industry.
Y1  - 2016
UR  - https://opus.bibliothek.fh-aachen.de/opus4/frontdoor/index/index/docId/10280
SN  - 9783885796534
SN  - 1617-5468
N1  - 26.-30. September 2016, Klagenfurt.
SP  - 699
EP  - 712
PB  - Gesellschaft für Informatik e.V.
CY  - Bonn
ER  -