TY  - CONF
A1  - Heller, Florian
A1  - Lichtschlag, Leonhard
A1  - Wittenhagen, Moritz
A1  - Karrer, Thorsten
A1  - Borchers, Jan
T1  - Me hates this: Exploring different levels of user feedback for (usability) bug reporting
T2  - CHI '11 Extended Abstracts on Human Factors in Computing Systems
N2  - User feedback for deployed software systems ranges from simple one-bit-feedback to full-blown bug reports. While detailed bug reports are very helpful for the developers to track down problems, the expertise and commitment required from the user is high. We analyzed existing user report systems and propose a flexible and independent hard- and software architecture to collect user feedback. We report our results from a preliminary two-week user study testing the system in the field and discuss challenges and solutions for the collection of multiple levels of user feedback through different modalities.
KW  - modality
KW  - feedback
KW  - user reports
KW  - evaluation
KW  - usability
Y1  - 2011
UR  - https://opus.bibliothek.fh-aachen.de/opus4/frontdoor/index/index/docId/12618
SN  - 978-1-4503-0268-5
N1  - CHI '11: CHI Conference on Human Factors in Computing Systems, Vancouver, BC, Canada, May 7 - 12, 2011
SP  - 1357
EP  - 1362
PB  - ACM
CY  - New York, NY
ER  -