@incollection{EngelmannBaumann2023,
  author    = {Ulrich M. Engelmann and Martin Baumann},
  title     = {Moderationsexpertise - das Mindset},
  booktitle = {IT-Servicemanagement},
  edition   = {54. Update},
  editor    = {Markus Lindinger and Oliver Bartsch},
  isbn      = {978-3-8249-1154-7},
  year      = {2023},
}