TY  - CHAP
A1  - Czarnecki, Christian
A2  - vom Brocke, Jan
A2  - Mendling, Jan
T1  - Establishment of a central process governance organization combined with operational process improvements : Insights from a BPM Project at a leading telecommunications operator in the Middle East
T2  - Business process management cases :  digital innovation and business transformation in practice
N2  - Because of customer churn, strong competition, and operational inefficiencies, the telecommunications operator ME Telco (fictitious name due to confidentiality) launched a strategic transformation program that included a Business Process Management (BPM) project. Major problems were silo-oriented process management and missing cross-functional transparency. Process improvements were not consistently planned and aligned with corporate targets. Measurable inefficiencies were observed on an operational level, e.g., high lead times and reassignment rates of the incident management process.
Y1  - 2018
UR  - https://opus.bibliothek.fh-aachen.de/opus4/frontdoor/index/index/docId/10355
SN  - 978-3-319-58306-8
SN  - 978-3-319-58307-5
SN  - 978-3-319-86372-6
N1  - Als Präsenzexemplar unter der Signatur 20 PZR 469-1 vorhanden.
SP  - 57
EP  - 76
PB  - Springer
CY  - Cham
ER  -