@article{Pietsch2009,
  author    = {Wolfram Pietsch},
  title     = {IT Service Deployment},
  journal   = {QFD : transactions from International Symposium on QFD 2007 - Williamsburg, the Nineteenth Symposium on Quality Function Deployment ; September 7 - 8, 2007, Williamsburg, VA ; [companion document to the Thirteenth International and Nineteenth North American Symposium on Quality Function Deployment (ISQFD'07)] / [organized and hosted by the QFD Institute]},
  pages     = {203 -- 212},
  year      = {2009},
}