@incollection{CzarneckiHongSchmitzetal.2022,
  author    = {Christian Czarnecki and Chin-Gi Hong and Manfred Schmitz and Christian Dietze},
  title     = {Enabling digital transformation through cognitive robotic process automation at Deutsche Telekom Services Europe},
  booktitle = {Digitalization Cases Vol. 2 : Mastering digital transformation for global business},
  editor    = {Nils Urbach and Maximilian R{\"o}glinger and Karlheinz Kautz and Rose Alinda Alias and Carol Saunders and Martin Wiener},
  isbn      = {978-3-030-80002-4 (Print)},
  doi       = {10.1007/978-3-030-80003-1},
  year      = {2022},
}