@article{Pietsch2005,
  author    = {Wolfram Pietsch},
  title     = {Kundenorientiertes Software-Prozeßmanagement},
  journal   = {IM : die Fachzeitschrift f{\"u}r Information Management \& Consulting. 12 (1997), H. 1},
  pages     = {21 -- 26},
  year      = {2005},
}