@inproceedings{Czarnecki2022,
  author    = {Christian Czarnecki},
  title     = {Gestaltung von Customer Relationship Management {\"u}ber die Grenzen von Telekommunikationsunternehmen hinweg},
  booktitle = {Tagungsband zum Doctoral Consortium der WI 2009},
  editor    = {Torsten Eymann},
  pages     = {11 -- 23},
  year      = {2022},
}