@inproceedings{CzarneckiWinkelmannSpiliopoulou2022,
  author    = {Christian Czarnecki and Axel Winkelmann and Myra Spiliopoulou},
  title     = {Making business systems in the telecommunication industry more customer-oriented},
  booktitle = {Information Systems Development : Business Systems and Services: Modeling and Development},
  editor    = {Jaroslav Pokorny and Vaclav Repa and Karel Richta and Wita Wojtkowski and Henry Linger and Chris Barry and Michael Lang},
  pages     = {169 -- 180},
  doi       = {10.1007/978-1-4419-9790-6_14},
  year      = {2022},
}