@incollection{EngelmannBaumann2023,
  author    = {Ulrich M. Engelmann and Martin Baumann},
  title     = {Moderationsexpertise f{\"u}r QMBs - das Mindset},
  booktitle = {Qualit{\"a}tsmanagement in Dienstleistungsunternehmen},
  editor    = {Hermann Thomann and Thomas Tr{\"a}ger},
  isbn      = {978-3-8249-0473-0},
  year      = {2023},
}