@inproceedings{RosemannEggertVoigtetal.2018,
  author    = {Michael Rosemann and Mathias Eggert and Matthias Voigt and Daniel Beverungen},
  title     = {Leveraging Social Network Data for Analytical CRM Strategies - The Introduction of Social BI.},
  booktitle = {ECIS 2012 Proceedings},
  year      = {2018},
}