TY  - JOUR
A1  - Pietsch, Wolfram
T1  - Customer-Oriented Specification and Evaluation of IT Service Level Agreements
T2  - Software process improvement : Elektronische Ressource : 12th European conference ; proceedings / EuroSPI 2005, Budapest, Hungary, November 9 - 11, 2005. Ita Richardson ... (ed.)
Y1  - 2005
UR  - https://opus.bibliothek.fh-aachen.de/opus4/frontdoor/index/index/docId/2437
SN  - 3-540-30286-7
N1  - Lecture notes in computer science ; 3792 ; EuroSPI <12, 2005, Budapest>
SP  - 83
EP  - 94
PB  - Springer
CY  - Berlin [u.a.]
ER  -