@incollection{SchneiderWisselinkNoelleetal.2022,
  author    = {Dominik Schneider and Frank Wisselink and Nikolai N{\"o}lle and Christian Czarnecki},
  title     = {Influence of artificial intelligence on commercial interactions in the consumer market},
  booktitle = {Automatisierung und Personalisierung von Dienstleistungen : Methoden - Potenziale - Einsatzfelder},
  editor    = {Manfred Bruhn and Karsten Hadwich},
  isbn      = {978-3-658-30167-5 (Print)},
  doi       = {10.1007/978-3-658-30168-2_7},
  year      = {2022},
}