@incollection{Czarnecki2022,
  author    = {Christian Czarnecki},
  title     = {Establishment of a central process governance organization combined with operational process improvements : Insights from a BPM Project at a leading telecommunications operator in the Middle East},
  booktitle = {Business process management cases : digital innovation and business transformation in practice},
  editor    = {Jan vom Brocke and Jan Mendling},
  isbn      = {978-3-319-58306-8},
  doi       = {10.1007/978-3-319-58307-5},
  year      = {2022},
}