@article{BeverungenEggertVoigtetal.2018,
  author    = {Daniel Beverungen and Mathias Eggert and Matthias Voigt and Michael Rosemann},
  title     = {Augmenting Analytical CRM Strategies with Social BI},
  journal   = {International Journal of Business Intelligence Research (IJBIR)},
  volume    = {4},
  number    = {3},
  pages     = {32 -- 49},
  doi       = {10.4018/ijbir.2013070103},
  year      = {2018},
}