@article{JacobsGebhardt2005,
  author    = {Stephan Jacobs and Michael Gebhardt},
  title     = {Conflict Management in Design /},
  journal   = {Transactions from the Eighth Symposium on Quality Function Deployment : (concurrent with International Symposium on QFD 96] ; June 9 - 11, 1996, Novi, Michigan, USA / sponsored by: QFD Institute},
  year      = {2005},
}