@inproceedings{CzarneckiWinkelmannSpiliopoulou2012,
  author    = {Czarnecki, Christian and Winkelmann, Axel and Spiliopoulou, Myra},
  title     = {Transformation in Telecommunication - Analyse und Clustering von Real-life Projekten},
  series = {Multikonferenz Wirtschaftsinformatik 2012},
  booktitle = {Multikonferenz Wirtschaftsinformatik 2012},
  editor    = {Mattfeld, Dirk Christian and Robra-Bissantz, Susanne},
  publisher = {Gito},
  address   = {Berlin},
  isbn      = {9783942183635},
  pages     = {985 -- 998},
  year      = {2012},
  abstract  = {Die Ver{\"a}nderungen des Telekommunikationsmarktes haben in der Praxis zu einer Vielzahl von Transformationsprojekten gef{\"u}hrt. Was geh{\"o}rt aber zu einem "Transformationsprojekt", welche Prozesse und Systeme werden ver{\"a}ndert? Zur Beantwortung dieser Frage haben wir 184 Berichte zu Projekten analysiert, die als "Transformationsprojekte" bezeichnet waren. F{\"u}r die Analyse haben wir einen Kodierungsrahmen konzipiert und anhand dessen die Berichte mit einem hierarchischen Clustering-Verfahren in Themen gruppiert. Die Ergebnisse liefern Hinweise {\"u}ber die in der Praxis gesetzten Schwerpunkte und Priorit{\"a}ten. Sie k{\"o}nnen somit als Unterst{\"u}tzung f{\"u}r Unternehmen dienen, die ein Transformationsprojekt planen. Sie weisen zudem darauf hin, in welchen Bereichen eines Unternehmens Unterst{\"u}tzung durch wissenschaftlich erprobte Werkzeuge und Modelle n{\"o}tig ist.},
  language  = {de}
}
@inproceedings{BeckerEggertWinkelmannetal.2011,
  author    = {Becker, J{\"o}rg and Eggert, Mathias and Winkelmann, Axel and Knackstedt, Ralf},
  title     = {Towards a Contingency Theory based Model of the Influence of Regulation on MIS},
  series = {Proceedings of the Seventeenth Americas Conference on Information Systems, Detroit, Michigan August 4th -7 th 2011},
  booktitle = {Proceedings of the Seventeenth Americas Conference on Information Systems, Detroit, Michigan August 4th -7 th 2011},
  year      = {2011},
  language  = {en}
}
@inproceedings{EggertWinkelmannLohmannetal.2013,
  author    = {Eggert, Mathias and Winkelmann, Axel and Lohmann, Patrick and Knackstedt, Ralf},
  title     = {The Regulatory Influence On Management Information Systems - A Contingency Perspective},
  series = {ECIS 2013 Completed Research. 9},
  booktitle = {ECIS 2013 Completed Research. 9},
  pages     = {13 S.},
  year      = {2013},
  language  = {en}
}
@inproceedings{CzarneckiWinkelmannSpiliopoulou2011,
  author    = {Czarnecki, Christian and Winkelmann, Axel and Spiliopoulou, Myra},
  title     = {Making business systems in the telecommunication industry more customer-oriented},
  series = {Information Systems Development : Business Systems and Services: Modeling and Development},
  booktitle = {Information Systems Development : Business Systems and Services: Modeling and Development},
  editor    = {Pokorny, Jaroslav and Repa, Vaclav and Richta, Karel and Wojtkowski, Wita and Linger, Henry and Barry, Chris and Lang, Michael},
  publisher = {Springer},
  address   = {New York},
  isbn      = {978-1-4419-9645-9 (Print)},
  doi       = {10.1007/978-1-4419-9790-6_14},
  pages     = {169 -- 180},
  year      = {2011},
  abstract  = {Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company.},
  language  = {en}
}