@inproceedings{ElsenSchmalzbauer2011,
  author    = {Elsen, Ingo and Schmalzbauer, Michael},
  title     = {Messsystematik zur Steuerung der Produkt- und Prozessqualit{\"a}t in Systemintegrationsprojekten - ein Erfahrungsbericht},
  series = {Software Engineering 2011 - Fachtagung des GI-Fachbereichs Softwaretechnik, 21. - 25. Februar 2011 in Karlsruhe},
  booktitle = {Software Engineering 2011 - Fachtagung des GI-Fachbereichs Softwaretechnik, 21. - 25. Februar 2011 in Karlsruhe},
  editor    = {Reussner, Ralf and Grund, Matthias and Andreas, Oberweis and Tichy, Walter},
  publisher = {Gesellschaft f{\"u}r Informatik eV},
  address   = {Bonn},
  isbn      = {9783885792772},
  issn      = {1617-5468},
  pages     = {1 Seite},
  year      = {2011},
  abstract  = {Der Erfolg eines Softwarenentwicklungsprojektes insbesondere eines Systemintegrationsprojektes wird mit der Erf{\"u}llung des „Teufelsdreiecks", „In-Time", „In-Budget", „In-Quality" gemessen. Hierzu ist die Kenntnis der Software- und Prozessqualit{\"a}t essenziell, um die Einhaltung der Qualit{\"a}tskriterien festzustellen, aber auch, um eine Vorhersage hinsichtlich Termin- und Budgettreue zu treffen. Zu diesem Zweck wurde in der T-Systems Systems Integration ein System aus verschiedenen Key Performance Indikatoren entworfen und in der Organisation implementiert, das genau das leistet und die Kriterien f{\"u}r CMMI Level 3 erf{\"u}llt.},
  language  = {de}
}
@inproceedings{Czarnecki2011,
  author    = {Czarnecki, Christian},
  title     = {Gestaltung von Customer Relationship Management {\"u}ber die Grenzen von Telekommunikationsunternehmen hinweg},
  series = {Tagungsband zum Doctoral Consortium der WI 2009},
  booktitle = {Tagungsband zum Doctoral Consortium der WI 2009},
  editor    = {Eymann, Torsten},
  publisher = {Universit{\"a}t Bayreuth Lehrstuhl f{\"u}r Wirtschaftsinformatik},
  address   = {Bayreuth},
  issn      = {1864-9300},
  url       = {http://nbn-resolving.de/urn:nbn:de:bvb:703-opus-5462},
  pages     = {11 -- 23},
  year      = {2011},
  abstract  = {Durch die Fragmentierung von Wertsch{\"o}pfungsketten ergeben sich neue Herausforderungen f{\"u}r das Management von Kundenbeziehungen. Die Dissertation untersucht die daraus resultierenden Anforderungen an eine {\"u}bergreifende Integration von Customer Relationship Management in der Telekommunikationsindustrie. Ziel ist es, durch Anwendung von Methoden eines Enterprise Architecture Framework eine {\"u}bergreifend L{\"o}sung zu gestalten. Grundlegende Pr{\"a}misse dabei ist, dass die {\"u}bergreifende Gestaltung eines Customer Relationship Management f{\"u}r alle an der Wertsch{\"o}pfung beteiligten Unternehmen vorteilhaft ist.},
  language  = {de}
}
@inproceedings{CzarneckiWinkelmannSpiliopoulou2011,
  author    = {Czarnecki, Christian and Winkelmann, Axel and Spiliopoulou, Myra},
  title     = {Making business systems in the telecommunication industry more customer-oriented},
  series = {Information Systems Development : Business Systems and Services: Modeling and Development},
  booktitle = {Information Systems Development : Business Systems and Services: Modeling and Development},
  editor    = {Pokorny, Jaroslav and Repa, Vaclav and Richta, Karel and Wojtkowski, Wita and Linger, Henry and Barry, Chris and Lang, Michael},
  publisher = {Springer},
  address   = {New York},
  isbn      = {978-1-4419-9645-9 (Print)},
  doi       = {10.1007/978-1-4419-9790-6_14},
  pages     = {169 -- 180},
  year      = {2011},
  abstract  = {Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company.},
  language  = {en}
}
@inproceedings{DammRitzStrauch2011,
  author    = {Damm, Sebastian and Ritz, Thomas and Strauch, Jakob},
  title     = {Adaption of archetype patterns for mobile cloud-based business apps},
  series = {2011 IEEE International Conference on Pervasive Computing and Communications workshops (PerCom workshops 2011) : Seattle, Washington, USA, 21 - 25 March 2011},
  booktitle = {2011 IEEE International Conference on Pervasive Computing and Communications workshops (PerCom workshops 2011) : Seattle, Washington, USA, 21 - 25 March 2011},
  publisher = {IEEE Service Center},
  address   = {Piscataway, NJ},
  isbn      = {978-1-61284-938-6 (Print)},
  doi       = {10.1109/PERCOMW.2011.5766849},
  pages     = {100 -- 105},
  year      = {2011},
  language  = {en}
}
@inproceedings{BragardGottschlichDeDoncker2011,
  author    = {Bragard, Michael and Gottschlich, J. and De Doncker, R. W.},
  title     = {Design and realization of a credit card size driver stage for high power thyristor based devices with integrated MOS structure},
  series = {2011 IEEE 8th International Conference on Power Electronics and ECCE Asia (ICPE \& ECCE 2011) : Jeju, South Korea, 30 May 2011 - 3 June 2011 / [co-sponsored by the Korean Institute of Power Electronics ...]},
  booktitle = {2011 IEEE 8th International Conference on Power Electronics and ECCE Asia (ICPE \& ECCE 2011) : Jeju, South Korea, 30 May 2011 - 3 June 2011 / [co-sponsored by the Korean Institute of Power Electronics ...]},
  publisher = {IEEE},
  address   = {Piscataway, NJ},
  isbn      = {978-1-61284-958-4 (Print)},
  doi       = {10.1109/ICPE.2011.5944661},
  pages     = {1182 -- 1189},
  year      = {2011},
  language  = {en}
}
@inproceedings{BragardRongeDeDoncker2011,
  author    = {Bragard, Michael and Ronge, C. and De Doncker, R. W.},
  title     = {Sandwich design of high-power thyristor based devices with integrated MOSFET structure},
  series = {Proceedings of the 2011 - 14th - European Conference on Power Electronics and Applications (EPE 2011) : Aug. 30, 2011 - Sept. 1, 2011, Birmingham, United Kingdom},
  booktitle = {Proceedings of the 2011 - 14th - European Conference on Power Electronics and Applications (EPE 2011) : Aug. 30, 2011 - Sept. 1, 2011, Birmingham, United Kingdom},
  publisher = {IEEE},
  address   = {Piscataway, NJ},
  isbn      = {978-1-61284-167-0 (Print)},
  year      = {2011},
  language  = {en}
}
@inproceedings{SchifferFerreinLakemeyer2011,
  author    = {Schiffer, Stefan and Ferrein, Alexander and Lakemeyer, Gerhard},
  title     = {Fuzzy representations and control for domestic service robots in Golog},
  series = {Intelligent robotics and applications : 4th International conference, ICIRA 2011, Aachen, Germany, December 6-8, 2011, proceedings, part I. (Lecture notes in computer science ; 7102)},
  booktitle = {Intelligent robotics and applications : 4th International conference, ICIRA 2011, Aachen, Germany, December 6-8, 2011, proceedings, part I. (Lecture notes in computer science ; 7102)},
  isbn      = {978-3-642-25486-4},
  pages     = {241 -- 250},
  year      = {2011},
  language  = {en}
}
@inproceedings{GligorevicSchneckenburgerFranzenetal.2011,
  author    = {Gligorevic, Snjezana and Schneckenburger, N. and Franzen, N. and Schnell, Michael and M{\"u}ller, S. and G{\"u}nzel, H.},
  title     = {L-Band compatibility of LDACS1},
  series = {3rd CEAS Air and Space Conference, 24 - 28 October 2011, Venezia, Italy},
  booktitle = {3rd CEAS Air and Space Conference, 24 - 28 October 2011, Venezia, Italy},
  organization    = {European Air and Space Conference <3, 2011, Venezia>},
  pages     = {1 -- 8},
  year      = {2011},
  language  = {en}
}
@inproceedings{UsaiCorucciGligorevicetal.2011,
  author    = {Usai, Pierpaolo and Corucci, Alessandro and Gligorevic, Snjezana and Monorchio, Agostino},
  title     = {Estimation of airport surface propagation channel: ray tracing model and measurements},
  series = {Proceedings of the 5th European Conference on Antennas and Propagation (EUCAP) : 11 - 15 April 2011, Rome, Italy},
  booktitle = {Proceedings of the 5th European Conference on Antennas and Propagation (EUCAP) : 11 - 15 April 2011, Rome, Italy},
  organization    = {European Association on Antennas and Propagation},
  isbn      = {978-1-4577-0250-1},
  pages     = {1634 -- 1638},
  year      = {2011},
  language  = {en}
}
@inproceedings{SchneckenburgerFranzenGligorevicetal.2011,
  author    = {Schneckenburger, N. and Franzen, N. and Gligorevic, Snjezana and Schnell, M.},
  title     = {L-band compatibility of LDACS1},
  series = {IEEE/AIAA 30th Digital Avionics Systems Conference (DASC) : 16 - 20 Oct. 2011, Seattle, Wash.},
  booktitle = {IEEE/AIAA 30th Digital Avionics Systems Conference (DASC) : 16 - 20 Oct. 2011, Seattle, Wash.},
  organization    = {Institute of Electrical and Electronics Engineers},
  isbn      = {978-1-61284-797-9},
  issn      = {2155-7195},
  pages     = {4C3-1 -- 4C3-11},
  year      = {2011},
  language  = {en}
}