@article{MarinkovićFloresCalvinistiButenweg2020, author = {Marinković, Marko and Flores Calvinisti, Santiago and Butenweg, Christoph}, title = {Numerical analysis of reinforced concrete frame buildings with decoupled infill walls}, series = {Building Materials and Structures}, volume = {63}, journal = {Building Materials and Structures}, number = {4}, publisher = {Society for Materials and Structures Testing of Serbia}, address = {Belgrad}, issn = {2217-8139}, doi = {10.5937/GRMK2004013M}, pages = {13 -- 48}, year = {2020}, abstract = {Reinforced concrete (RC) buildings with masonry infill walls are widely used in many countries all over the world. Although infills are considered as non-structural elements, they significantly change dynamic characteristics of RC frame structures during earthquake excitation. Recently, significant effort was spent on studying decoupled infills, which are isolated from the surrounding frame usually by adding a gap between frame and infill. In this case, the frame deformation does not activate infill wall, thus infills are not influencing the behaviour of the frame. This paper presents the results of the investigation of the behaviour of RC frame buildings with the INODIS system that decouples masonry infills from the surrounding frame. Effect of masonry infill decoupling was investigated first on the one-bay onestorey frame. This was used as a base for parametric study on the frames with more bays and storeys, as well as on the building level. Change of stiffness and dynamic characteristics was analysed as well as response under earthquake loading. Comparison with the bare frame and traditionally infilled frame was performed. The results show that behaviour of the decoupled infilled frames is similar to the bare frame, whereas behaviour of frames with traditional infills is significantly different and demands complex numerical models. This means that if adequate decoupling is applied, design of}, language = {mul} } @inproceedings{ChircuCzarneckiFriedmannetal.2023, author = {Chircu, Alina and Czarnecki, Christian and Friedmann, Daniel and Pomaskow, Johanna and Sultanow, Eldar}, title = {Towards a Digital Twin of Society}, series = {Proceedings of the 56th Hawaii International Conference on System Sciences 2023}, booktitle = {Proceedings of the 56th Hawaii International Conference on System Sciences 2023}, publisher = {University of Hawai'i}, address = {Honolulu}, isbn = {978-0-9981331-6-4}, pages = {6748 -- 6757}, year = {2023}, abstract = {This paper describes the potential for developing a digital twin of society- a dynamic model that can be used to observe, analyze, and predict the evolution of various societal aspects. Such a digital twin can help governmental agencies and policy makers in interpreting trends, understanding challenges, and making decisions regarding investments or policies necessary to support societal development and ensure future prosperity. The paper reviews related work regarding the digital twin paradigm and its applications. The paper presents a motivating case study- an analysis of opportunities and challenges faced by the German federal employment agency, Bundesagentur f¨ur Arbeit (BA), proposes solutions using digital twins, and describes initial proofs of concept for such solutions.}, language = {en} } @inproceedings{Butenweg2022, author = {Butenweg, Christoph}, title = {Seismic design and evaluation of industrial facilities}, series = {The Third European Conference on Earthquake Engineering and Seismology}, booktitle = {The Third European Conference on Earthquake Engineering and Seismology}, editor = {Vacareanu, Radu and Ionescu, Constantin}, publisher = {Springer}, address = {Cham}, isbn = {978-3-031-15103-3}, issn = {2524-342X}, doi = {10.1007/978-3-031-15104-0}, pages = {449 -- 464}, year = {2022}, abstract = {Industrial facilities must be thoroughly designed to withstand seismic actions as they exhibit an increased loss potential due to the possibly wideranging damage consequences and the valuable process engineering equipment. Past earthquakes showed the social and political consequences of seismic damage to industrial facilities and sensitized the population and politicians worldwide for the possible hazard emanating from industrial facilities. However, a holistic approach for the seismic design of industrial facilities can presently neither be found in national nor in international standards. The introduction of EN 1998-4 of the new generation of Eurocode 8 will improve the normative situation with specific seismic design rules for silos, tanks and pipelines and secondary process components. The article presents essential aspects of the seismic design of industrial facilities based on the new generation of Eurocode 8 using the example of tank structures and secondary process components. The interaction effects of the process components with the primary structure are illustrated by means of the experimental results of a shaking table test of a three story moment resisting steel frame with different process components. Finally, an integrated approach of digital plant models based on building information modelling (BIM) and structural health monitoring (SHM) is presented, which provides not only a reliable decision-making basis for operation, maintenance and repair but also an excellent tool for rapid assessment of seismic damage.}, language = {en} } @incollection{GkatzogiasVeljkovivPohorylesetal.2022, author = {Gkatzogias, Konstantinos and Veljkoviv, Ana and Pohoryles, Daniel A. and Tsionis, Georgios and Bournas, Dionysios A. and Crowley, Helen and Norl{\´e}n, Hedvig and Butenweg, Christoph and Gervasio, Helena and Manfredi, Vincenzo and Masi, Angelo and Zaharieva, Roumiana}, title = {Policy practice and regional impact assessment for building renovation}, series = {REEBUILD Integrated Techniques for the Seismic Strengthening \& Energy Efficiency of Existing Buildings}, booktitle = {REEBUILD Integrated Techniques for the Seismic Strengthening \& Energy Efficiency of Existing Buildings}, editor = {Gkatzogias, Konstantinos and Tsionis, Georgios}, publisher = {Publications Office of the European Union}, address = {Luxembourg}, isbn = {978-92-76-60454-9}, issn = {1831-9424}, doi = {10.2760/883122}, pages = {1 -- 68}, year = {2022}, abstract = {The work presented in this report provides scientific support to building renovation policies in the EU by promoting a holistic point of view on the topic. Integrated renovation can be seen as a nexus between European policies on disaster resilience, energy efficiency and circularity in the building sector. An overview of policy measures for the seismic and energy upgrading of buildings across EU Member States identified only a few available measures for combined upgrading. Regulatory framework, financial instruments and digital tools similar to those for energy renovation, together with awareness and training may promote integrated renovation. A framework for regional prioritisation of building renovation was put forward, considering seismic risk, energy efficiency, and socioeconomic vulnerability independently and in an integrated way. Results indicate that prioritisation of building renovation is a multidimensional problem. Depending on priorities, different integrated indicators should be used to inform policies and accomplish the highest relative or most spread impact across different sectors. The framework was further extended to assess the impact of renovation scenarios across the EU with a focus on priority regions. Integrated renovation can provide a risk-proofed, sustainable, and inclusive built environment, presenting an economic benefit in the order of magnitude of the highest benefit among the separate interventions. Furthermore, it presents the unique capability of reducing fatalities and energy consumption at the same time and, depending on the scenario, to a greater extent.}, language = {en} } @incollection{WeberBomholtButenweg2022, author = {Weber, Felix and Bomholt, Frederik and Butenweg, Christoph}, title = {Erdbeben- und Schwingungsschutz von Bauwerken}, series = {2023 BetonKalender: Wasserundurchl{\"a}ssiger Beton, Br{\"u}ckenbau}, booktitle = {2023 BetonKalender: Wasserundurchl{\"a}ssiger Beton, Br{\"u}ckenbau}, editor = {Bergmeister, Konrad and Fingerloos, Frank and W{\"o}rner, Johann-Dietrich}, publisher = {Ernst \& Sohn}, address = {Berlin}, isbn = {9783433611180}, doi = {10.1002/9783433611180.ch16}, pages = {779 -- 859}, year = {2022}, abstract = {Dieser Beitrag beschreibt die herk{\"o}mmlichen Maßnahmen wie die Kapazit{\"a}tsbemessung der Tragwerksstruktur, die Isolation des Bauwerks mittels Basisisolatoren, die D{\"a}mpfungserh{\"o}hung der Struktur mittels Inter-Story-D{\"a}mpfern und die Schwingungsreduktion mittels Schwingungstilgern gegen Einwirkungen durch Erdbeben, Wind, Verkehr und Personen auf die Bauwerke. Erg{\"a}nzend wird die erdbebengerechte Auslegung und Isolation von nichttragenden Bauteilen behandelt. F{\"u}r die betrachteten Systeme werden die Bewegungsdifferenzialgleichungen unter Ber{\"u}cksichtigung der wesentlichen Nichtlinearit{\"a}ten angegeben. Die vorgestellten Weiterentwicklungen in den Bereichen der Basisisolatoren, D{\"a}mpfern und Schwingungstilgern zeigen, dass das modellbasierte Design mittels Simulation ein sehr effektives, {\"o}konomisches und dank der heutigen Computerleistung auch zeiteffizientes Werkzeug darstellt.}, language = {de} } @inproceedings{EvansBraunUlmeretal.2022, author = {Evans, Benjamin and Braun, Sebastian and Ulmer, Jessica and Wollert, J{\"o}rg}, title = {AAS implementations - current problems and solutions}, series = {20th International Conference on Mechatronics - Mechatronika (ME)}, booktitle = {20th International Conference on Mechatronics - Mechatronika (ME)}, publisher = {IEEE}, address = {New York, NY}, isbn = {978-1-6654-1040-3}, doi = {10.1109/ME54704.2022.9982933}, pages = {6 Seiten}, year = {2022}, abstract = {The fourth industrial revolution presents a multitude of challenges for industries, one of which being the increased flexibility required of manufacturing lines as a result of increased consumer demand for individualised products. One solution to tackle this challenge is the digital twin, more specifically the standardised model of a digital twin also known as the asset administration shell. The standardisation of an industry wide communications tool is a critical step in enabling inter-company operations. This paper discusses the current state of asset administration shells, the frameworks used to host them and their problems that need to be addressed. To tackle these issues, we propose an event-based server capable of drastically reducing response times between assets and asset administration shells and a multi-agent system used for the orchestration and deployment of the shells in the field.}, language = {en} } @article{BaringhausGaigall2022, author = {Baringhaus, Ludwig and Gaigall, Daniel}, title = {A goodness-of-fit test for the compound Poisson exponential model}, series = {Journal of Multivariate Analysis}, volume = {195}, journal = {Journal of Multivariate Analysis}, number = {Article 105154}, publisher = {Elsevier}, address = {Amsterdam}, issn = {0047-259X}, doi = {10.1016/j.jmva.2022.105154}, year = {2022}, abstract = {On the basis of bivariate data, assumed to be observations of independent copies of a random vector (S,N), we consider testing the hypothesis that the distribution of (S,N) belongs to the parametric class of distributions that arise with the compound Poisson exponential model. Typically, this model is used in stochastic hydrology, with N as the number of raindays, and S as total rainfall amount during a certain time period, or in actuarial science, with N as the number of losses, and S as total loss expenditure during a certain time period. The compound Poisson exponential model is characterized in the way that a specific transform associated with the distribution of (S,N) satisfies a certain differential equation. Mimicking the function part of this equation by substituting the empirical counterparts of the transform we obtain an expression the weighted integral of the square of which is used as test statistic. We deal with two variants of the latter, one of which being invariant under scale transformations of the S-part by fixed positive constants. Critical values are obtained by using a parametric bootstrap procedure. The asymptotic behavior of the tests is discussed. A simulation study demonstrates the performance of the tests in the finite sample case. The procedure is applied to rainfall data and to an actuarial dataset. A multivariate extension is also discussed.}, language = {en} } @article{TranTrinhDaoetal.2022, author = {Tran, Ngoc Trinh and Trinh, Tu Luc and Dao, Ngoc Tien and Giap, Van Tan and Truong, Manh Khuyen and Dinh, Thuy Ha and Staat, Manfred}, title = {FEM shakedown analysis of structures under random strength with chance constrained programming}, series = {Vietnam Journal of Mechanics}, volume = {44}, journal = {Vietnam Journal of Mechanics}, number = {4}, publisher = {Vietnam Academy of Science and Technology (VAST)}, issn = {0866-7136}, doi = {10.15625/0866-7136/17943}, pages = {459 -- 473}, year = {2022}, abstract = {Direct methods, comprising limit and shakedown analysis, are a branch of computational mechanics. They play a significant role in mechanical and civil engineering design. The concept of direct methods aims to determine the ultimate load carrying capacity of structures beyond the elastic range. In practical problems, the direct methods lead to nonlinear convex optimization problems with a large number of variables and constraints. If strength and loading are random quantities, the shakedown analysis can be formulated as stochastic programming problem. In this paper, a method called chance constrained programming is presented, which is an effective method of stochastic programming to solve shakedown analysis problems under random conditions of strength. In this study, the loading is deterministic, and the strength is a normally or lognormally distributed variable.}, language = {en} } @article{Czarnecki2015, author = {Czarnecki, Christian}, title = {Moderne Telekommunikationsprodukte erfordern standardisierte Gesch{\"a}ftsprozesse}, series = {Wirtschaft und Wissenschaft}, journal = {Wirtschaft und Wissenschaft}, number = {2}, publisher = {Deutsche Telekom AG. Fachhochschule Leipzig}, address = {Leipzig}, pages = {7 -- 7}, year = {2015}, language = {de} } @incollection{BensbergCzarneckiGrob2022, author = {Bensberg, Frank and Czarnecki, Christian and Grob, Heinz Lothar}, title = {Wirtschaftlichkeitsbewertung von Smart Services mit vollst{\"a}ndigen Finanzpl{\"a}nen}, series = {Smart Services: Band 1: Konzepte - Methoden - Prozesse}, booktitle = {Smart Services: Band 1: Konzepte - Methoden - Prozesse}, editor = {Bruhn, Manfred and Hadwich, Karsten}, publisher = {Springer Gabler}, address = {Wiesbaden}, isbn = {978-3-658-37344-3 (Online)}, doi = {10.1007/978-3-658-37344-3_6}, pages = {225 -- 251}, year = {2022}, abstract = {Dieser Beitrag stellt einen Bewertungsrahmen f{\"u}r Smart Services vor, der auf dem Konzept vollst{\"a}ndiger Finanzpl{\"a}ne (VOFI) basiert. Zun{\"a}chst wird eine IoT-Architektur f{\"u}r Smart Services eingef{\"u}hrt, die die Grundlage f{\"u}r deren Betrachtung aus Sicht der Unternehmensplanung liefert. Hierauf aufbauend wird ein Bewertungsrahmen f{\"u}r die finanzplanorientierte Wirtschaftlichkeitsbewertung von Smart Services geschaffen, mit dem die relevanten Zahlungsfolgen differenziert erfasst werden. Mithilfe des entwickelten VOFI-Systems wird anschließend aufgezeigt, wie mithilfe einer Risikoanalyse die Unsicherheit von Modellparametern ber{\"u}cksichtigt werden kann.}, language = {de} } @incollection{Czarnecki2018, author = {Czarnecki, Christian}, title = {Establishment of a central process governance organization combined with operational process improvements : Insights from a BPM Project at a leading telecommunications operator in the Middle East}, series = {Business process management cases : digital innovation and business transformation in practice}, booktitle = {Business process management cases : digital innovation and business transformation in practice}, editor = {vom Brocke, Jan and Mendling, Jan}, publisher = {Springer}, address = {Cham}, isbn = {978-3-319-58306-8}, doi = {10.1007/978-3-319-58307-5}, pages = {57 -- 76}, year = {2018}, abstract = {Because of customer churn, strong competition, and operational inefficiencies, the telecommunications operator ME Telco (fictitious name due to confidentiality) launched a strategic transformation program that included a Business Process Management (BPM) project. Major problems were silo-oriented process management and missing cross-functional transparency. Process improvements were not consistently planned and aligned with corporate targets. Measurable inefficiencies were observed on an operational level, e.g., high lead times and reassignment rates of the incident management process.}, language = {en} } @article{RoethenbacherCesariDoppleretal.2022, author = {R{\"o}thenbacher, Annika and Cesari, Matteo and Doppler, Christopher E.J. and Okkels, Niels and Willemsen, Nele and Sembowski, Nora and Seger, Aline and Lindner, Marie and Brune, Corinna and Stefani, Ambra and H{\"o}gl, Birgit and Bialonski, Stephan and Borghammer, Per and Fink, Gereon R. and Schober, Martin and Sommerauer, Michael}, title = {RBDtector: an open-source software to detect REM sleep without atonia according to visual scoring criteria}, series = {Scientific Reports}, volume = {12}, journal = {Scientific Reports}, number = {Article number: 20886}, publisher = {Springer Nature}, address = {London}, issn = {2045-2322}, doi = {10.1038/s41598-022-25163-9}, pages = {1 -- 14}, year = {2022}, abstract = {REM sleep without atonia (RSWA) is a key feature for the diagnosis of rapid eye movement (REM) sleep behaviour disorder (RBD). We introduce RBDtector, a novel open-source software to score RSWA according to established SINBAR visual scoring criteria. We assessed muscle activity of the mentalis, flexor digitorum superficialis (FDS), and anterior tibialis (AT) muscles. RSWA was scored manually as tonic, phasic, and any activity by human scorers as well as using RBDtector in 20 subjects. Subsequently, 174 subjects (72 without RBD and 102 with RBD) were analysed with RBDtector to show the algorithm's applicability. We additionally compared RBDtector estimates to a previously published dataset. RBDtector showed robust conformity with human scorings. The highest congruency was achieved for phasic and any activity of the FDS. Combining mentalis any and FDS any, RBDtector identified RBD subjects with 100\% specificity and 96\% sensitivity applying a cut-off of 20.6\%. Comparable performance was obtained without manual artefact removal. RBD subjects also showed muscle bouts of higher amplitude and longer duration. RBDtector provides estimates of tonic, phasic, and any activity comparable to human scorings. RBDtector, which is freely available, can help identify RBD subjects and provides reliable RSWA metrics.}, language = {en} } @article{MuellerSeginWeigandetal.2022, author = {Mueller, Tobias and Segin, Alexander and Weigand, Christoph and Schmitt, Robert H.}, title = {Feature selection for measurement models}, series = {International journal of quality \& reliability management}, journal = {International journal of quality \& reliability management}, number = {Vol. ahead-of-print, No. ahead-of-print.}, publisher = {Emerald Group Publishing Limited}, address = {Bingley}, issn = {0265-671X}, doi = {10.1108/IJQRM-07-2021-0245}, year = {2022}, abstract = {Purpose In the determination of the measurement uncertainty, the GUM procedure requires the building of a measurement model that establishes a functional relationship between the measurand and all influencing quantities. Since the effort of modelling as well as quantifying the measurement uncertainties depend on the number of influencing quantities considered, the aim of this study is to determine relevant influencing quantities and to remove irrelevant ones from the dataset. Design/methodology/approach In this work, it was investigated whether the effort of modelling for the determination of measurement uncertainty can be reduced by the use of feature selection (FS) methods. For this purpose, 9 different FS methods were tested on 16 artificial test datasets, whose properties (number of data points, number of features, complexity, features with low influence and redundant features) were varied via a design of experiments. Findings Based on a success metric, the stability, universality and complexity of the method, two FS methods could be identified that reliably identify relevant and irrelevant influencing quantities for a measurement model. Originality/value For the first time, FS methods were applied to datasets with properties of classical measurement processes. The simulation-based results serve as a basis for further research in the field of FS for measurement models. The identified algorithms will be applied to real measurement processes in the future.}, language = {en} } @book{Tuennemann2022, author = {T{\"u}nnemann, Thomas}, title = {Formine 2022 : Concezione I}, publisher = {FH Aachen, Fachbereich Architektur}, address = {Aachen}, isbn = {3-9811003-9-5}, publisher = {Fachhochschule Aachen}, pages = {116 Seiten}, year = {2022}, abstract = {Der diesj{\"a}hrige Workshop steht im Zeichen der r{\"a}umlichen Konzeption. Das Definieren und Erfahren des engsten, ganz eigenen Betrachtungsraums, bis hin zur weitl{\"a}ufigen {\"o}ffentlichen Umgebung des Ortes ist hierbei der erste Schritt. Hierzu stehen alle konzeptionellen Werkzeuge - von der Entwicklung vereinzelter Skizzenabfolgen, bis hin zur Collage - in den ersten Tagen des Workshops zur Verf{\"u}gung. Abschließend gilt es, den Aufbau - das „Sichzusammenf{\"u}gen" aus Form, Relation und Material - in einer Plastik zu vereinen.}, language = {de} } @incollection{Fissabre2022, author = {Fissabre, Anke}, title = {kirchen-bauhaus? - Die Kunstgewerbeschule in Aachen unter Rudolf Schwarz}, series = {Zwischen den Zeiten - Besatzung und Aufbruch in Aachen, 1919-1932}, booktitle = {Zwischen den Zeiten - Besatzung und Aufbruch in Aachen, 1919-1932}, editor = {Soldwisch, Ines and Schmitz, Stefan}, publisher = {Aachener Karnevalsverein (AKV)}, address = {Aachen}, isbn = {978-3-9825016-0-4}, pages = {54 -- 65}, year = {2022}, language = {de} } @masterthesis{Keller2022, type = {Bachelor Thesis}, author = {Keller, Simon Mark}, title = {Risikoanalyse einer bordautonomen Schienenfahrzeugortung mittels GNSS}, publisher = {FH Aachen}, address = {Aachen}, school = {Fachhochschule Aachen}, pages = {57 Seiten}, year = {2022}, abstract = {Bei Schienenfahrzeugen, die mit dem Zugsicherungssystem ETCS betrieben sind, wird die Odometrie durch eine diskrete Ortung mittels physischen Balisen zur{\"u}ckgesetzt. Diese Arbeit befasst sich mit der Innovation von virtuellen Balisen. Virtuelle Balisen, k{\"o}nnen eingesetzt werden, um physische, im Gleisbett montierte Balisen zu ersetzen. Durch den Einsatz von virtuellen Balisen soll der Infrastrukturausbau von ETCS vorangetrieben werden, indem sie als virtuelle Komponente auf Schienenfahrzeugen eingesetzt werden. Im Rahmen dieser Arbeit wird die Fragestellung beantwortet, ob eine bordautonome Zugortung mittels virtuellen Balisen in einem ausgew{\"a}hlten Szenario mit einem akzeptablen Risiko verbunden ist? Das Szenario besteht aus einem Schienenfahrzeug, welches mit dem Zugsicherungssystem ETCS Level 2 auf einer eingleisigen Nebenstrecke betreiben wird. Hierzu werden zun{\"a}chst die Grundlagen von ETCS und der satellitenbasierten Ortung erl{\"a}utert. Des Weiteren werden die Grundlagen des CSM Prozesses und der expliziten Risikoabsch{\"a}tzung eingef{\"u}hrt. Aufbauend auf diesen Grundlagen wird der CSM Prozess angewandt und dabei eine Systemdefinition mit den Schnittstellen des Systems zur Umwelt erstellt. Mit der Hazop-Methode werden die Gef{\"a}hrdungen der Schnittstellen erfasst und beurteilt. Die sicherheitsrelevanten Gef{\"a}hrdungen werden in einer FMEA bewertet. In der folgenden Diskussion werden sicherheitsrelevante Gef{\"a}hrdungen nochmals betrachtet. Das Ergebnis der Arbeit ist, dass im ausgew{\"a}hlten Szenario, unter der Verwendung der CSM-Prozesse und der industriell anerkannten Methoden Hazop und FMEA, die Integration der Board-autonomen-Ortung mit einem akzeptablen Risiko verbunden ist.}, language = {de} } @book{BundrockKremersPankoketal.2022, author = {Bundrock, Ronja and Kremers, Nico and Pankok, Lennard and Weisheit, Theresa Maria and Spoede, Jasper}, title = {Aachener Online-Schriften Wirtschaft und Recht. Band 5. 02/2022}, editor = {Kroll-Ludwigs, Kathrin and Bernecker, Andreas and Bassen-Metz, Yasmine and Eggert, Mathias and Fritz, Thomas and Golland, Alexander and H{\"o}hne, Tim and Tran, Duc Hung and Vogt, J{\"u}rgen}, publisher = {FH Aachen / Fachbereich Wirtschaftswissenschaften}, address = {Aachen}, publisher = {Fachhochschule Aachen}, pages = {356 Seiten}, year = {2022}, abstract = {Inhaltsverzeichnis - Bachelorarbeiten 1. Testamentsgestaltung bei Patchworkfamilien - L{\"o}sungsans{\"a}tze f{\"u}r typische Praxisprobleme unter Ber{\"u}cksichtigung der Interessenlagen der Parteien - Ronja Bundrock 4 - 58 2. Die Haftung des AG-Vorstands gegen{\"u}ber der Gesellschaft in unterneh- mensinternen und -externen Krisen - Nico Kremers 59 - 122 3. The Relationship of the Ex-Ante Uncertainty about the Value of a Stock and its IPO Underpricing - An Analysis of the German Market - Lennard Pankok 123 - 179 4. Attractiveness Bias in Venture Capital - An Analysis of Investor Decision Making in "Die H{\"o}hle der L{\"o}wen" - Theresa Maria Weisheit 180 - 242 Inhaltsverzeichnis - Masterarbeiten Erh{\"o}hung der Energieautarkie in der Backbranche - Anwendung von bidi- rektionalem Laden und dessen Auswirkungen auf die Gesch{\"a}ftsprozesse und Informationssysteme - Jasper Spoede 243 - 355}, language = {de} } @incollection{HaukCzarneckiDietze2018, author = {Hauk, Joachim and Czarnecki, Christian and Dietze, Christian}, title = {Prozessorientierte Messung der Customer Experience am Beispiel der Telekommunikationsindustrie}, series = {Customer Experience im Zeitalter des Kunden : Best Practices, Lessons Learned und Forschungsergebnisse}, booktitle = {Customer Experience im Zeitalter des Kunden : Best Practices, Lessons Learned und Forschungsergebnisse}, editor = {Rusnjak, Andreas and Schallmo, Daniel R. A.}, publisher = {Springer Gabler}, address = {Wiesbaden}, isbn = {978-3-658-18961-7}, doi = {10.1007/978-3-658-18961-7_7}, pages = {195 -- 216}, year = {2018}, abstract = {Hohe Wettbewerbsintensit{\"a}t und gestiegene Kundenanforderungen erfordern bei Telekommunikationsunternehmen eine aktive Gestaltung der Customer Experience (CX). Ein wichtiger Aspekt dabei ist die CX-Messung. Traditionelle Zufriedenheitsmessungen sind oft nicht ausreichend, um die Kundenerfahrung in komplexen Prozessen vollst{\"a}ndig zu erfassen. Daher wird in diesem Kapitel eine prozess{\"u}bergreifende Referenzl{\"o}sung zur CX-Messung am Beispiel der Telekommunikationsindustrie vorgeschlagen. Ausgangspunkt ist ein industriespezifisches Prozessmodell, das sich an dem Referenzmodell eTOM orientiert. Dieses wird um Messpunkte erweitert, die Schwachstellen in Bezug auf die CX identifizieren. F{\"u}r die erkannten Schwachstellen werden {\"u}ber eine Referenzmatrix m{\"o}gliche Ausl{\"o}ser abgeleitet und anhand von typischen Gesch{\"a}ftsfallmengen bewertet. Somit ist eine direkte Zuordnung und Erfolgsmessung konkreter Maßnahmen zur Behebung der Schwachstellen m{\"o}glich. Die so entwickelte Referenzl{\"o}sung wurde im Projekt K1 bei der Deutschen Telekom erfolgreich umgesetzt. Details zur Umsetzung werden als Fallstudien dargestellt.}, language = {de} } @masterthesis{Laubkermeier2022, type = {Bachelor Thesis}, author = {Laubkermeier, Kim}, title = {trust me}, publisher = {FH Aachen}, address = {Aachen}, pages = {94 Seiten}, year = {2022}, abstract = {"trust me" ist eine schwarz-weiß Fotoserie, pr{\"a}sentiert als Diashow mit unterlegtem Soundtrack. Es geht um das Vertrauen zwischen Model, Fotografin und Betrachter:innen. Die Darsteller sind ausschließlich homosexuelle M{\"a}nner und begeben sich in intime Situationen und Posen. Die Fotos sind {\"u}berwiegend Aktaufnahmen und nehmen eine pornografische Richtung an. Die Fragestellung zu Beginn war, wie weit vertrauen die unerfahrenen Models der Fotografin und was sind diese bereit, von sich zu zeigen. Die offene Kommunikation {\"u}ber die Richtung des Projekts war die essenzielle Basis f{\"u}r die Fotoshootings. W{\"a}hrend des Fotografierens lag der Fokus auf m{\"o}glichst verschiedenen Blickwinkeln, Kulissen, Ausleuchtungen und Motiven. Zus{\"a}tzlich war der sensible Umgang mit den M{\"a}nnern eine Vertrauensprobe."trust me" l{\"a}sst auf diversen Ebenen tief blicken und zeigt, wie loslassen aussieht.}, language = {de} } @misc{SteuerDankertBernhardLangolfetal.2022, author = {Steuer-Dankert, Linda and Bernhard, Sebastian and Langolf, Jessica and Leicht-Scholten, Carmen}, title = {Managing change and acceptance of digitalization strategies - Implementing the vision of „Internet of Production" (IoP) in existing corporate structures}, series = {Textile Impulse f{\"u}r die Zukunft: Aachen-Dresden-Denkendorf International Textile Conference 2022}, journal = {Textile Impulse f{\"u}r die Zukunft: Aachen-Dresden-Denkendorf International Textile Conference 2022}, pages = {153 -- 153}, year = {2022}, abstract = {The vision of the Internet of Production is to enable a new level of crossdomain collaboration by providing semantically adequate and context-aware data from production, development \& usage in real-time.}, language = {en} }