@article{CzarneckiSpiliopoulou2012,
  author    = {Czarnecki, Christian and Spiliopoulou, Myra},
  title     = {A holistic framework for the implementation of a next generation network},
  series = {International Journal of Business Information Systems},
  volume    = {9},
  journal   = {International Journal of Business Information Systems},
  number    = {4},
  publisher = {Inderscience Enterprises},
  address   = {Olney, Bucks},
  issn      = {1746-0972},
  doi       = {10.1504/IJBIS.2012.046291},
  pages     = {385 -- 401},
  year      = {2012},
  abstract  = {As the potential of a next generation network (NGN) is recognised, telecommunication companies consider switching to it. Although the implementation of an NGN seems to be merely a modification of the network infrastructure, it may trigger or require changes in the whole company, because it builds upon the separation between service and transport, a flexible bundling of services to products and the streamlining of the IT infrastructure. We propose a holistic framework, structured into the layers 'strategy', 'processes' and 'information systems' and incorporate into each layer all concepts necessary for the implementation of an NGN, as well as the alignment of these concepts. As a first proof-of-concept for our framework we have performed a case study on the introduction of NGN in a large telecommunication company; we show that our framework captures all topics that are affected by an NGN implementation.},
  language  = {en}
}
@article{CzarneckiWinkelmannSpiliopoulou2013,
  author    = {Czarnecki, Christian and Winkelmann, Axel and Spiliopoulou, Myra},
  title     = {Referenzprozessabl{\"a}ufe f{\"u}r Telekommunikationsunternehmen: Eine Erweiterung des eTOM-Modells},
  series = {Wirtschaftsinformatik},
  volume    = {55},
  journal   = {Wirtschaftsinformatik},
  number    = {2},
  publisher = {Springer Fachmedien},
  address   = {Wiesbaden},
  issn      = {1861-8936},
  doi       = {10.1007/s11576-013-0351-9},
  pages     = {83 -- 97},
  year      = {2013},
  abstract  = {Der Telekommunikationsmarkt erf{\"a}hrt substanzielle Ver{\"a}nderungen. Neue Gesch{\"a}ftsmodelle, innovative Dienstleistungen und Technologien erfordern Reengineering, Transformation und Prozessstandardisierung. Mit der Enhanced Telecom Operation Map (eTOM) bietet das TM Forum ein international anerkanntes de facto Referenz-Prozess-Framework basierend auf spezifischen Anforderungen und Auspr{\"a}gungen der Telekommunikationsindustrie an. Allerdings enth{\"a}lt dieses Referenz-Framework nur eine hierarchische Sammlung von Prozessen auf unterschiedlichen Abstraktionsebenen. Eine Kontrollsicht verstanden als sequenzielle Anordnung von Aktivit{\"a}ten und daraus resultierend ein realer Prozessablauf fehlt ebenso wie eine Ende-zu-Ende-Sicht auf den Kunden. In diesem Artikel erweitern wir das eTOM-Referenzmodell durch Referenzprozessabl{\"a}ufe, in welchen wir das Wissen {\"u}ber Prozesse in Telekommunikationsunternehmen abstrahieren und generalisieren. Durch die Referenzprozessabl{\"a}ufe werden Unternehmen bei dem strukturierten und transparenten (Re-)Design ihrer Prozesse unterst{\"u}tzt. Wir demonstrieren die Anwendbarkeit und N{\"u}tzlichkeit unserer Referenzprozessabl{\"a}ufe in zwei Fallstudien und evaluieren diese anhand von Kriterien f{\"u}r die Bewertung von Referenzmodellen. Die Referenzprozessabl{\"a}ufe wurden vom TM Forum in den Standard aufgenommen und als Teil von eTOM Version 9 ver{\"o}ffentlicht. Dar{\"u}ber hinaus diskutieren wir die Komponenten unseres Ansatzes, die auch außerhalb der Telekommunikationsindustrie angewandt werden k{\"o}nnen.},
  language  = {de}
}
@article{CzarneckiWinkelmannSpiliopoulou2010,
  author    = {Czarnecki, Christian and Winkelmann, Axel and Spiliopoulou, Myra},
  title     = {Services in electronic telecommunication markets: a framework for planning the virtualization of processes},
  series = {Electronic Markets},
  volume    = {20},
  journal   = {Electronic Markets},
  number    = {3-4},
  publisher = {Springer},
  address   = {Berlin},
  issn      = {1422-8890},
  doi       = {10.1007/s12525-010-0045-8},
  pages     = {197 -- 207},
  year      = {2010},
  abstract  = {The potential of electronic markets in enabling innovative product bundles through flexible and sustainable partnerships is not yet fully exploited in the telecommunication industry. One reason is that bundling requires seamless de-assembling and re-assembling of business processes, whilst processes in telecommunication companies are often product-dependent and hard to virtualize. We propose a framework for the planning of the virtualization of processes, intended to assist the decision maker in prioritizing the processes to be virtualized: (a) we transfer the virtualization pre-requisites stated by the Process Virtualization Theory in the context of customer-oriented processes in the telecommunication industry and assess their importance in this context, (b) we derive IT-oriented requirements for the removal of virtualization barriers and highlight their demand on changes at different levels of the organization. We present a first evaluation of our approach in a case study and report on lessons learned and further steps to be performed.},
  language  = {en}
}