@inproceedings{RosemannEggertVoigtetal.2012,
  author    = {Rosemann, Michael and Eggert, Mathias and Voigt, Matthias and Beverungen, Daniel},
  title     = {Leveraging Social Network Data for Analytical CRM Strategies - The Introduction of Social BI.},
  series = {ECIS 2012 Proceedings},
  booktitle = {ECIS 2012 Proceedings},
  pages     = {12 S.},
  year      = {2012},
  language  = {en}
}
@article{BeverungenEggertVoigtetal.2013,
  author    = {Beverungen, Daniel and Eggert, Mathias and Voigt, Matthias and Rosemann, Michael},
  title     = {Augmenting Analytical CRM Strategies with Social BI},
  series = {International Journal of Business Intelligence Research (IJBIR)},
  volume    = {4},
  journal   = {International Journal of Business Intelligence Research (IJBIR)},
  number    = {3},
  publisher = {IGI Global},
  address   = {Hershey},
  issn      = {1947-3591},
  doi       = {10.4018/ijbir.2013070103},
  pages     = {32 -- 49},
  year      = {2013},
  language  = {en}
}