@inproceedings{MarinkovićButenweg2019,
  author    = {Marinković, Marko and Butenweg, Christoph},
  title     = {Experimental and numerical analysis of RC frames with decoupled masonry infills},
  series = {7th ECCOMAS Thematic Conference on Computational Methods in Structural Dynamics and Earthquake Engineering},
  booktitle = {7th ECCOMAS Thematic Conference on Computational Methods in Structural Dynamics and Earthquake Engineering},
  editor    = {Papadrakakis, Manolis and Fragiadakis, Michalis},
  publisher = {National Technical University of Athens},
  address   = {Athen},
  isbn      = {978-618-82844-5-6},
  issn      = {2623-3347},
  doi       = {10.7712/120119.7088.18845},
  pages     = {2464 -- 2479},
  year      = {2019},
  abstract  = {Masonry infill walls are commonly used in reinforced concrete (RC) frame structures, also in seismically active areas, although they often experience serious damage during earthquakes. One of the main reasons for their poor behaviour is the connection to the frame, which is usually constructed using mortar. This paper describes the novel solution for infill/frame connection based on application of elastomeric material between them. The system called INODIS (Innovative Decoupled Infill System) has the aim to postpone the activation of infill in in-plane direction and at the same time to provide sufficient out-of-plane support. First, experimental tests on infilled frame specimens are presented and the comparison of the results between traditionally infilled frames and infilled frames with the INODIS system are given. The results are then used for calibration and validation of numerical model, which can be further employed for investigating the influence of some material parameters on the behaviour of infilled frames with the INODIS system.},
  language  = {en}
}
@article{BaringhausGaigall2019,
  author    = {Baringhaus, Ludwig and Gaigall, Daniel},
  title     = {On an asymptotic relative efficiency concept based on expected volumes of confidence regions},
  series = {Statistics - A Journal of Theoretical and Applied Statistic},
  volume    = {53},
  journal   = {Statistics - A Journal of Theoretical and Applied Statistic},
  number    = {6},
  publisher = {Taylor \& Francis},
  address   = {London},
  issn      = {1029-4910},
  doi       = {10.1080/02331888.2019.1683560},
  pages     = {1396 -- 1436},
  year      = {2019},
  abstract  = {The paper deals with an asymptotic relative efficiency concept for confidence regions of multidimensional parameters that is based on the expected volumes of the confidence regions. Under standard conditions the asymptotic relative efficiencies of confidence regions are seen to be certain powers of the ratio of the limits of the expected volumes. These limits are explicitly derived for confidence regions associated with certain plugin estimators, likelihood ratio tests and Wald tests. Under regularity conditions, the asymptotic relative efficiency of each of these procedures with respect to each one of its competitors is equal to 1. The results are applied to multivariate normal distributions and multinomial distributions in a fairly general setting.},
  language  = {en}
}
@article{Gaigall2019,
  author    = {Gaigall, Daniel},
  title     = {On a new approach to the multi-sample goodness-of-fit problem},
  series = {Communications in Statistics - Simulation and Computation},
  volume    = {53},
  journal   = {Communications in Statistics - Simulation and Computation},
  number    = {10},
  publisher = {Taylor \& Francis},
  address   = {London},
  issn      = {1532-4141},
  doi       = {10.1080/03610918.2019.1618472},
  pages     = {2971 -- 2989},
  year      = {2019},
  abstract  = {Suppose we have k samples X₁,₁,…,X₁,ₙ₁,…,Xₖ,₁,…,Xₖ,ₙₖ with different sample sizes ₙ₁,…,ₙₖ and unknown underlying distribution functions F₁,…,Fₖ as observations plus k families of distribution functions {G₁(⋅,ϑ);ϑ∈Θ},…,{Gₖ(⋅,ϑ);ϑ∈Θ}, each indexed by elements ϑ from the same parameter set Θ, we consider the new goodness-of-fit problem whether or not (F₁,…,Fₖ) belongs to the parametric family {(G₁(⋅,ϑ),…,Gₖ(⋅,ϑ));ϑ∈Θ}. New test statistics are presented and a parametric bootstrap procedure for the approximation of the unknown null distributions is discussed. Under regularity assumptions, it is proved that the approximation works asymptotically, and the limiting distributions of the test statistics in the null hypothesis case are determined. Simulation studies investigate the quality of the new approach for small and moderate sample sizes. Applications to real-data sets illustrate how the idea can be used for verifying model assumptions.},
  language  = {en}
}
@incollection{SchmitzDietzeCzarnecki2019,
  author    = {Schmitz, Manfred and Dietze, Christian and Czarnecki, Christian},
  title     = {Enabling digital transformation through robotic process automation at Deutsche Telekom},
  series = {Enabling digital transformation through robotic process automation at Deutsche Telekom},
  booktitle = {Enabling digital transformation through robotic process automation at Deutsche Telekom},
  editor    = {Urbach, Nils and R{\"o}glinger, Maximilian},
  publisher = {Springer},
  address   = {Cham},
  isbn      = {978-3-319-95272-7},
  doi       = {10.1007/978-3-319-95273-4_2},
  pages     = {15 -- 33},
  year      = {2019},
  abstract  = {Due to the high number of customer contacts, fault clearances, installations, and product provisioning per year, the automation level of operational processes has a significant impact on financial results, quality, and customer experience. Therefore, the telecommunications operator Deutsche Telekom (DT) has defined a digital strategy with the objectives of zero complexity and zero complaint, one touch, agility in service, and disruptive thinking. In this context, Robotic Process Automation (RPA) was identified as an enabling technology to formulate and realize DT's digital strategy through automation of rule-based, routine, and predictable tasks in combination with structured and stable data.},
  language  = {en}
}
@incollection{BensbergBuscherCzarnecki2019,
  author    = {Bensberg, Frank and Buscher, Gandalf and Czarnecki, Christian},
  title     = {Digital transformation and IT topics in the consulting industry: a labor market perspective},
  series = {Advances in consulting research : recent findings and practical cases},
  booktitle = {Advances in consulting research : recent findings and practical cases},
  editor    = {Nissen, Volker},
  publisher = {Springer},
  address   = {Cham},
  isbn      = {978-3-319-95998-6},
  doi       = {10.1007/978-3-319-95999-3_16},
  pages     = {341 -- 357},
  year      = {2019},
  abstract  = {Information technologies, such as big data analytics, cloud computing, cyber physical systems, robotic process automation, and the internet of things, provide a sustainable impetus for the structural development of business sectors as well as the digitalization of markets, enterprises, and processes. Within the consulting industry, the proliferation of these technologies opened up the new segment of digital transformation, which focuses on setting up, controlling, and implementing projects for enterprises from a broad range of sectors. These recent developments raise the question, which requirements evolve for IT consultants as important success factors of those digital transformation projects. Therefore, this empirical contribution provides indications regarding the qualifications and competences necessary for IT consultants in the era of digital transformation from a labor market perspective. On the one hand, this knowledge base is interesting for the academic education of consultants, since it supports a market-oriented design of adequate training measures. On the other hand, insights into the competence requirements for consultants are considered relevant for skill and talent management processes in consulting practice. Assuming that consulting companies pursue a strategic human resource management approach, labor market information may also be useful to discover strategic behavioral patterns.},
  language  = {en}
}
@incollection{AuthCzarneckiBensbergetal.2019,
  author    = {Auth, Gunnar and Czarnecki, Christian and Bensberg, Frank and Thor, Andreas},
  title     = {Digitalisierung des Forschungsprozesses aus Sicht von Forschenden - durch Serviceintegration zum pers{\"o}nlichen Forschungsinformationssystem},
  series = {Hochschulen in Zeiten der Digitalisierung : Lehre, Forschung und Organisation},
  booktitle = {Hochschulen in Zeiten der Digitalisierung : Lehre, Forschung und Organisation},
  editor    = {Barton, Thomas and M{\"u}ller, Christian and Seel, Christian},
  publisher = {Springer Vieweg},
  address   = {Wiesbaden},
  isbn      = {978-3-658-26617-2 (Print)},
  doi       = {10.1007/978-3-658-26618-9_17},
  pages     = {287 -- 307},
  year      = {2019},
  abstract  = {In der Diskussion {\"u}ber die Digitalisierung der Forschung spielt die Frage nach der optimalen IT-Unterst{\"u}tzung f{\"u}r Forschende eine wichtige Rolle. Forschende k{\"o}nnen heute an ihren Hochschulen bzw. Wissenschaftseinrichtungen auf ein breites Angebot interner IT-Dienstleistungen zur{\"u}ckgreifen, das auch kooperative IT-Dienste umfasst, die von mehreren Institutionen in Zusammenarbeit bereitgestellt werden. Außerhalb der eigenen Organisation und des weiteren Verbunds hat sich im Internet zudem ein breites externes Angebot an innovativen, h{\"a}ufig kostenlos nutzbaren Onlinediensten entwickelt. Neben horizontalen Onlinediensten, die sich prinzipiell an jeden Internetnutzer richten (bspw. Dropbox, Twitter, WhatsApp), nimmt auch die Zahl von vertikalen Diensten f{\"u}r wissenschaftliche bzw. Forschungszwecke immer weiter zu (bspw. GoogleScholar, ResearchGate, figshare). F{\"u}r Forschende er{\"o}ffnen sich damit vielf{\"a}ltige neue M{\"o}glichkeiten, ihren individuellen Forschungsprozess durch digitale Werkzeuge zu verbessern. Aufgrund rechtlicher, technischer und personeller Restriktionen k{\"o}nnen jedoch interne Dienstleister bei der Identifizierung, Auswahl und Nutzung externer Onlinedienste nur wenig Unterst{\"u}tzung leisten. Aus einer serviceorientierten Perspektive stehen Forschende zunehmend vor dem Problem, wie sich heterogene IT-Dienste interner und externer Anbieter in den eigenen Forschungsprozess integrieren lassen. Als L{\"o}sungsansatz skizziert das Kapitel das Konzept eines pers{\"o}nlichen Forschungsinformationssystems nach Gesichtspunkten eines digitalen Servicesystems.},
  language  = {de}
}
@incollection{CzarneckiBensberg2019,
  author    = {Czarnecki, Christian and Bensberg, Frank},
  title     = {Enhanced Telecom Operations Map (eTOM)},
  series = {Enzyklop{\"a}die der Wirtschaftsinformatik},
  booktitle = {Enzyklop{\"a}die der Wirtschaftsinformatik},
  publisher = {Gito},
  address   = {Berlin},
  pages     = {1 -- 4},
  year      = {2019},
  language  = {de}
}
@incollection{Czarnecki2019,
  author    = {Czarnecki, Christian},
  title     = {Robotergesteuerte Prozessautomatisierung},
  series = {Enzyklop{\"a}die der Wirtschaftsinformatik},
  booktitle = {Enzyklop{\"a}die der Wirtschaftsinformatik},
  publisher = {Gito},
  address   = {Berlin},
  pages     = {1 -- 3},
  year      = {2019},
  language  = {de}
}
@incollection{CzarneckiBensberg2019,
  author    = {Czarnecki, Christian and Bensberg, Frank},
  title     = {Telekommunikationsunternehmen, Anwendungssysteme f{\"u}r},
  series = {Enzyklop{\"a}die der Wirtschaftsinformatik},
  booktitle = {Enzyklop{\"a}die der Wirtschaftsinformatik},
  publisher = {Gito},
  address   = {Berlin},
  pages     = {1 -- 3},
  year      = {2019},
  language  = {de}
}
@article{CzarneckiBensbergAuth2019,
  author    = {Czarnecki, Christian and Bensberg, Frank and Auth, Gunnar},
  title     = {Die Rolle von Softwarerobotern f{\"u}r die zuk{\"u}nftige Arbeitswelt},
  series = {HMD Praxis der Wirtschaftsinformatik},
  volume    = {56},
  journal   = {HMD Praxis der Wirtschaftsinformatik},
  number    = {4},
  publisher = {Springer},
  address   = {Cham},
  issn      = {2198-2775},
  doi       = {10.1365/s40702-019-00548-z},
  pages     = {795 -- 808},
  year      = {2019},
  abstract  = {Im Rahmen der Digitalisierung ist die zunehmende Automatisierung von bisher manuellen Prozessschritten ein Aspekt, der massive Auswirkungen auf die zuk{\"u}nftige Arbeitswelt haben wird. In diesem Kontext werden an den Einsatz von Softwarerobotern zur Prozessautomatisierung hohe Erwartungen gekn{\"u}pft. Bei den Implementierungsans{\"a}tzen wird die Diskussion aktuell insbesondere durch Robotic Process Automation (RPA) und Chatbots gepr{\"a}gt. Beide Ans{\"a}tze verfolgen das gemeinsame Ziel einer 1:1-Automatisierung von menschlichen Handlungen und dadurch ein direktes Ersetzen von Mitarbeitern durch Maschinen. Bei RPA werden Prozesse durch Softwareroboter erlernt und automatisiert ausgef{\"u}hrt. Dabei emulieren RPA-Roboter die Eingaben auf der bestehenden Pr{\"a}sentationsschicht, so dass keine {\"A}nderungen an vorhandenen Anwendungssystemen notwendig sind. Am Markt werden bereits unterschiedliche RPA-L{\"o}sungen als Softwareprodukte angeboten. Durch Chatbots werden Ein- und Ausgaben von Anwendungssystemen {\"u}ber nat{\"u}rliche Sprache realisiert. Dadurch ist die Automatisierung von unternehmensexterner Kommunikation (z. B. mit Kunden) aber auch von unternehmensinternen Assistenzt{\"a}tigkeiten m{\"o}glich. Der Beitrag diskutiert die Auswirkungen von Softwarerobotern auf die Arbeitswelt anhand von Anwendungsbeispielen und erl{\"a}utert die unternehmensindividuelle Entscheidung {\"u}ber den Einsatz von Softwarerobotern anhand von Effektivit{\"a}ts- und Effizienzzielen.},
  language  = {de}
}
@inproceedings{BrockmannSultanowCzarnecki2019,
  author    = {Brockmann, Carsten and Sultanow, Eldar and Czarnecki, Christian},
  title     = {Is enterprise architecture still relevant in the digital age?},
  series = {GI Edition Proceedings Band 295 INFORMATIK 2019, Workshop-Beitr{\"a}ge},
  booktitle = {GI Edition Proceedings Band 295 INFORMATIK 2019, Workshop-Beitr{\"a}ge},
  editor    = {Draude, Claude and Lange, Martin and Sick, Bernhard},
  publisher = {K{\"o}llen},
  address   = {Bonn},
  isbn      = {9783885796893},
  issn      = {1617-5468},
  doi       = {10.18420/inf2019_ws01},
  pages     = {21 -- 21},
  year      = {2019},
  language  = {en}
}
@inproceedings{AuthCzarneckiBensberg2019,
  author    = {Auth, Gunnar and Czarnecki, Christian and Bensberg, Frank},
  title     = {Impact of robotic process automation on enterprise architectures},
  series = {GI Edition Proceedings Band 295 INFORMATIK 2019, Workshop-Beitr{\"a}ge},
  booktitle = {GI Edition Proceedings Band 295 INFORMATIK 2019, Workshop-Beitr{\"a}ge},
  editor    = {Draude, Claude and Lange, Martin and Sick, Bernhard and Gesellschaft f{\"u}r Informatik e.V. (GI),},
  publisher = {K{\"o}llen},
  address   = {Bonn},
  isbn      = {9783885796893},
  issn      = {1617-5468},
  doi       = {10.18420/inf2019_ws05},
  pages     = {59 -- 65},
  year      = {2019},
  abstract  = {The initial idea of Robotic Process Automation (RPA) is the automation of business processes through the presentation layer of existing application systems. For this simple emulation of user input and output by software robots, no changes of the systems and architecture is required. However, considering strategic aspects of aligning business and technology on an enterprise level as well as the growing capabilities of RPA driven by artificial intelligence, interrelations between RPA and Enterprise Architecture (EA) become visible and pose new questions. In this paper we discuss the relationship between RPA and EA in terms of perspectives and implications. As workin- progress we focus on identifying new questions and research opportunities related to RPA and EA.},
  language  = {en}
}
@inproceedings{SteuerDankertLeichtScholten2019,
  author    = {Steuer-Dankert, Linda and Leicht-Scholten, Carmen},
  title     = {Diversity- and innovation management in complex engineering organizations},
  series = {7th International OFEL Conference on Governance, Management and Entrepreneurship: Embracing Diversity in Organisations. April 5th - 6th, 2019, Dubrovnik, Croatia},
  booktitle = {7th International OFEL Conference on Governance, Management and Entrepreneurship: Embracing Diversity in Organisations. April 5th - 6th, 2019, Dubrovnik, Croatia},
  editor    = {Tipurić, Darko and Hruška, Domagoj},
  publisher = {Governance Research and Development Centre (CIRU)},
  address   = {Zagreb},
  pages     = {136 -- 157},
  year      = {2019},
  abstract  = {Diversity is increasingly being addressed as an innovation-promoting factor. For this reason, companies and institutions tackle the integration of a diversity management approach that enables a heterogenic perspective on innovation development. However, system-theoretical frameworks state that the implementation of diversity measures that are not tailored to the needs of the organization often leads to a rejection or reactivity with regard to the management approach. In this context, especially organizations, which are characterized by a specific hierarchical structure, a dominant habitus or specialist culture, must face the challenge of realizing a sustainable change of the corporate culture that sets the basis for implementing diversity management approaches. The presented research project focuses on analyzing the situation in a huge scientific collaborative project - so called Cluster of Excellence (CoE) - with the aim to implement a diversity - and innovation management strategy. Considering the influencing determinants, the CoE is characterized by its embeddedness in the scientific system, a complex organizational structure, and a high fluctuation rate. The paper presents a systemic approach of reflecting these factors in order to develop a diversity- and innovation management strategy. In this frame, the results of a quantitative survey of CoE employees and derived mindset-types are presented. The results show a need for taking different mindset-types into account, to be able to develop a tailored management strategy. The aim of the project is to give recommendations for developing a sustainable management concept that promotes both diversity and innovation by drawing on the persisting mindsets of organization members while reflecting top down as well as bottom up factors of implementation processes as well as the psychology of change. This paper addresses all who are concerned with the management of human resources in innovation processes and are striving for a cultural change within the framework of complex organizations.},
  language  = {en}
}
@article{SteuerDankertGilmartinMulleretal.2019,
  author    = {Steuer-Dankert, Linda and Gilmartin, Shannon K. and Muller, Carol B. and Dungs, Carolin and Sheppard, Sheri and Leicht-Scholten, Carmen},
  title     = {Expanding engineering limits : a concept for socially responsible education of engineers},
  series = {The international journal of engineering education},
  volume    = {35},
  journal   = {The international journal of engineering education},
  number    = {2},
  isbn      = {0949-149X},
  pages     = {658 -- 673},
  year      = {2019},
  language  = {en}
}
@incollection{Kurz2019,
  author    = {Kurz, Melanie},
  title     = {Betrifft Design : von historischen Zukunftsperspektiven zu gegenw{\"a}rtigen Vergangenheitssehns{\"u}chten},
  series = {Positionen des Neuen : Zukunft im Design},
  booktitle = {Positionen des Neuen : Zukunft im Design},
  publisher = {avedition},
  address   = {Stuttgart},
  isbn      = {978-3-89986-301-7},
  pages     = {136 -- 144},
  year      = {2019},
  language  = {de}
}
@article{Kurz2019,
  author    = {Kurz, Melanie},
  title     = {Images of Sweden in Germany: from Sundborn and Bullerby to Ikea},
  series = {nomad: the magazine for new design culture, business affairs and contemporary lifestyle},
  journal   = {nomad: the magazine for new design culture, business affairs and contemporary lifestyle},
  number    = {8},
  isbn      = {2513-0714},
  pages     = {136 -- 147},
  year      = {2019},
  language  = {en}
}
@inproceedings{GrundmannBauerBodenetal.2019,
  author    = {Grundmann, Jan Thimo and Bauer, Waldemar and Boden, Ralf Christian and Ceriotti, Matteo and Cordero, Federico and Dachwald, Bernd and Dumont, Etienne and Grimm, Christian D. and Hercik, D. and Herique, A. and Ho, Tra-Mi and Jahnke, Rico and Kofman, Wlodek and Lange, Caroline and Lichtenheldt, Roy and McInnes, Colin R. and Mikschl, Tobias and Mikulz, Eugen and Montenegro, Sergio and Moore, Iain and Pelivan, Ivanka and Peloni, Alessandro and Plettemeier, Dirk and Quantius, Dominik and Reershemius, Siebo and Renger, Thomas and Riemann, Johannes and Rogez, Yves and Ruffer, Michael and Sasaki, Kaname and Schmitz, Nicole and Seboldt, Wolfgang and Seefeldt, Patric and Spietz, Peter and Spr{\"o}witz, Tom and Sznajder, Maciej and Toth, Norbert and Viavattene, Giulia and Wejmo, Elisabet and Wolff, Friederike and Ziach, Christian},
  title     = {Responsive integrated small spacecraft solar sail and payload design concepts and missions},
  series = {Conference: 5th International Symposium on Solar Sailing (ISSS 2019)},
  booktitle = {Conference: 5th International Symposium on Solar Sailing (ISSS 2019)},
  year      = {2019},
  abstract  = {Asteroid mining has the potential to greatly reduce the cost of in-space manufacturing, production of propellant for space transportation and consumables for crewed spacecraft, compared to launching the required resources from Earth's deep gravity well. This paper discusses the top-level mission architecture and trajectory design for these resource-return missions, comparing high-thrust trajectories with continuous low-thrust solar-sail trajectories. This work focuses on maximizing the economic Net Present Value, which takes the time-cost of finance into account and therefore balances the returned resource mass and mission duration. The different propulsion methods will then be compared in terms of maximum economic return, sets of attainable target asteroids, and mission flexibility. This paper provides one more step towards making commercial asteroid mining an economically viable reality by integrating trajectory design, propulsion technology and economic modelling.},
  language  = {en}
}
@inproceedings{KoenigKaiserWolf2019,
  author    = {K{\"o}nig, Johannes Alexander and Kaiser, Steffen and Wolf, Martin},
  title     = {Entwicklung und Evaluierung eines Regeleditors f{\"u}r die grafische Erstellung von „Smart Living Environment"-Services},
  series = {Angewandte Forschung in der Wirtschaftsinformatik 2019 : Tagungsband zur 32. AKWI-Jahrestagung / hrsg. von Martin R. Wolf, Thomas Barton, Frank Herrmann, Vera G. Meister, Christian M{\"u}ller, Christian Seel},
  booktitle = {Angewandte Forschung in der Wirtschaftsinformatik 2019 : Tagungsband zur 32. AKWI-Jahrestagung / hrsg. von Martin R. Wolf, Thomas Barton, Frank Herrmann, Vera G. Meister, Christian M{\"u}ller, Christian Seel},
  publisher = {mana-Buch},
  address   = {Heide},
  isbn      = {978-3-944330-62-4},
  pages     = {234 -- 243},
  year      = {2019},
  abstract  = {In diesem Paper wird die Entwicklung und Evaluation eines grafischen Regeleditors f{\"u}r das Erstellen von „Smart Living Environments"-Services vorgestellt. Daf{\"u}r werden zun{\"a}chst die Deduktion und Implementierung des grafischen Regeleditors erl{\"a}utert. Anschließend wird eine Probandenstudie vorgestellt, in welcher der Mehrwert bezogen auf die Aspekte Zeit, Fehleranf{\"a}lligkeit und Gebrauchstauglichkeit festgestellt wird.},
  language  = {de}
}
@inproceedings{BertschMeineckeWolfetal.2019,
  author    = {Bertsch, Timo and Meinecke, Matthias and Wolf, Martin and Schmunk, Karina},
  title     = {Smart-Living-Services nur gegen Daten? Process-Mining als M{\"o}glichkeit zur Steigerung der Akzeptanz!},
  series = {Angewandte Forschung in der Wirtschaftsinformatik 2019 : Tagungsband zur 32. AKWI-Jahrestagung / hrsg. von Martin R. Wolf, Thomas Barton, Frank Herrmann, Vera G. Meister, Christian M{\"u}ller, Christian Seel},
  booktitle = {Angewandte Forschung in der Wirtschaftsinformatik 2019 : Tagungsband zur 32. AKWI-Jahrestagung / hrsg. von Martin R. Wolf, Thomas Barton, Frank Herrmann, Vera G. Meister, Christian M{\"u}ller, Christian Seel},
  publisher = {mana-Buch},
  address   = {Heide},
  isbn      = {978-3-944330-62-4},
  pages     = {216 -- 226},
  year      = {2019},
  abstract  = {Seit Jahren etablieren sich Technologien in unserem Alltag, die mit Hilfe von smarten Komponenten neue Services und Vernetzungsm{\"o}glichkeiten schaffen. Dieses Paper beschreibt die Ergebnisse einer Studie, die die Akzeptanz von IoT-gest{\"u}tzten, smarten Services im privaten Umfeld untersucht. Dabei wird eine zentrale Datenverarbeitung mit automatisierter Erstellung smarter Services der dezentralen Datenverarbeitung mit manueller Serviceerstellung in sieben Kategorien gegen{\"u}bergestellt. Die Auswertung der Studie legt die Forschungsfrage nahe, ob das Nutzerverhalten im Kontext Smart Living nicht auch mit einem dezentralen L{\"o}sungsansatz, und somit unabh{\"a}ngig von großen Unternehmen, analysiert werden kann. Hierf{\"u}r wird im zweiten Teil des Papers die Anwendbarkeit von Process-Mining im Bereich Smart Living untersucht und prototypisch getestet.},
  language  = {de}
}
@inproceedings{BeckerWolf2019,
  author    = {Becker, Willi and Wolf, Martin},
  title     = {Entwicklung eines Einf{\"u}hrungskonzepts f{\"u}r IT-Service-Management in KMU},
  series = {Angewandte Forschung in der Wirtschaftsinformatik 2019 : Tagungsband zur 32. AKWI-Jahrestagung / hrsg. von Martin R. Wolf, Thomas Barton, Frank Herrmann, Vera G. Meister, Christian M{\"u}ller, Christian Seel},
  booktitle = {Angewandte Forschung in der Wirtschaftsinformatik 2019 : Tagungsband zur 32. AKWI-Jahrestagung / hrsg. von Martin R. Wolf, Thomas Barton, Frank Herrmann, Vera G. Meister, Christian M{\"u}ller, Christian Seel},
  publisher = {mana-Buch},
  address   = {Heide},
  isbn      = {978-3-944330-62-4},
  pages     = {129 -- 137},
  year      = {2019},
  abstract  = {Obwohl es eine Vielzahl von Einf{\"u}hrungskonzepten f{\"u}r ITSM gibt, hat sich bisher keines dieser Konzepte auf breiter Linie durchgesetzt. Das gilt in erh{\"o}htem Maße f{\"u}r ITSM-Einf{\"u}hrungskonzepte f{\"u}r KMU, wohl nicht zuletzt aufgrund der Tatsache, dass der Mehrwert von ITSM f{\"u}r KMU aufgrund der geringeren Gr{\"o}ße der IT-Organisationen nur entsprechend schwieriger generiert werden kann. Mit diesem Beitrag wird ein Einf{\"u}hrungskonzept f{\"u}r ITSM in KMU systematisch hergeleitet. Daf{\"u}r wurden zun{\"a}chst die Treiber und Barrieren von ITSM untersucht, um daraus ein umfassendes Wirkmodell zu entwickeln. Da mit diesem Wirkungsmodell die Einflussfaktoren auf den Erfolg von ITSM in KMU deutlich werden, konnte auf dieser Basis ein Einf{\"u}hrungskonzept abgeleitet werden, welches insbesondere die positiven Effekte unterst{\"u}tzt bzw. verst{\"a}rkt.},
  language  = {de}
}