@inproceedings{CzarneckiWinkelmannSpiliopoulou2011, author = {Czarnecki, Christian and Winkelmann, Axel and Spiliopoulou, Myra}, title = {Making business systems in the telecommunication industry more customer-oriented}, series = {Information Systems Development : Business Systems and Services: Modeling and Development}, booktitle = {Information Systems Development : Business Systems and Services: Modeling and Development}, editor = {Pokorny, Jaroslav and Repa, Vaclav and Richta, Karel and Wojtkowski, Wita and Linger, Henry and Barry, Chris and Lang, Michael}, publisher = {Springer}, address = {New York}, isbn = {978-1-4419-9645-9 (Print)}, doi = {10.1007/978-1-4419-9790-6_14}, pages = {169 -- 180}, year = {2011}, abstract = {Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company.}, language = {en} } @inproceedings{ElsenSchmalzbauer2011, author = {Elsen, Ingo and Schmalzbauer, Michael}, title = {Messsystematik zur Steuerung der Produkt- und Prozessqualit{\"a}t in Systemintegrationsprojekten - ein Erfahrungsbericht}, series = {Software Engineering 2011 - Fachtagung des GI-Fachbereichs Softwaretechnik, 21. - 25. Februar 2011 in Karlsruhe}, booktitle = {Software Engineering 2011 - Fachtagung des GI-Fachbereichs Softwaretechnik, 21. - 25. Februar 2011 in Karlsruhe}, editor = {Reussner, Ralf and Grund, Matthias and Andreas, Oberweis and Tichy, Walter}, publisher = {Gesellschaft f{\"u}r Informatik eV}, address = {Bonn}, isbn = {9783885792772}, issn = {1617-5468}, pages = {1 Seite}, year = {2011}, abstract = {Der Erfolg eines Softwarenentwicklungsprojektes insbesondere eines Systemintegrationsprojektes wird mit der Erf{\"u}llung des „Teufelsdreiecks", „In-Time", „In-Budget", „In-Quality" gemessen. Hierzu ist die Kenntnis der Software- und Prozessqualit{\"a}t essenziell, um die Einhaltung der Qualit{\"a}tskriterien festzustellen, aber auch, um eine Vorhersage hinsichtlich Termin- und Budgettreue zu treffen. Zu diesem Zweck wurde in der T-Systems Systems Integration ein System aus verschiedenen Key Performance Indikatoren entworfen und in der Organisation implementiert, das genau das leistet und die Kriterien f{\"u}r CMMI Level 3 erf{\"u}llt.}, language = {de} } @inproceedings{KueppersGroebelKuperjansetal.2011, author = {K{\"u}ppers, Christine and Groebel, Simone and Kuperjans, Isabel and Dielmann, Klaus-Peter}, title = {Molekulargenetische Analysen zur Optimierung der Biogasgewinnung}, series = {Biogas 2011 : 4. Innovationskongress ; Effizienzsteigerung von Biogasanlagen ; Vorstellung der 17 besten Biogas-Innovationen der letzten 12 Monate ; 12. - 13. Mai 2011, im ZUK der Deutschen Bundesstiftung Umwelt ; Tagungsband}, booktitle = {Biogas 2011 : 4. Innovationskongress ; Effizienzsteigerung von Biogasanlagen ; Vorstellung der 17 besten Biogas-Innovationen der letzten 12 Monate ; 12. - 13. Mai 2011, im ZUK der Deutschen Bundesstiftung Umwelt ; Tagungsband}, publisher = {Profair Consult+Project}, address = {Hildesheim}, isbn = {978-3-9813776-1-3}, pages = {45 -- 48}, year = {2011}, language = {de} } @inproceedings{DammRitzStrauch2011, author = {Damm, Sebastian and Ritz, Thomas and Strauch, Jakob}, title = {Muster und Cloud Computing als Plattformstrategie f{\"u}r mobile Unternehmenssoftware}, series = {Mobile und ubiquit{\"a}re Informationssysteme : MMS 2011 ; proceedings der 6. Konferenz, 28. Februar 2011 in Kaiserslautern, Deutschland. - (GI-Edition lecture notes in informatics ; 185)}, booktitle = {Mobile und ubiquit{\"a}re Informationssysteme : MMS 2011 ; proceedings der 6. Konferenz, 28. Februar 2011 in Kaiserslautern, Deutschland. - (GI-Edition lecture notes in informatics ; 185)}, editor = {H{\"o}pfner, Hagen}, publisher = {Ges. f{\"u}r Informatik}, address = {Bonn}, isbn = {978-3-88579-279-6}, pages = {91 -- 104}, year = {2011}, language = {de} } @inproceedings{Bung2011, author = {Bung, Daniel B.}, title = {Non-intrusive measuring of air-water flow properties in self-aerated stepped spillway flow}, series = {Balance and uncertainty - water in a changing world : proceedings of the 34th IAHR world congress ; 33rd Hydrology and Water Resources Symposium ; 10th Conference on Hydraulics in Water Engineering ; 26 June - 1 July 2011, Brisbane, Australia}, booktitle = {Balance and uncertainty - water in a changing world : proceedings of the 34th IAHR world congress ; 33rd Hydrology and Water Resources Symposium ; 10th Conference on Hydraulics in Water Engineering ; 26 June - 1 July 2011, Brisbane, Australia}, organization = {International Association for Hydraulic Engineering and Research}, isbn = {978-0-85825-868-6}, pages = {2380 -- 2387}, year = {2011}, language = {en} } @inproceedings{ReisgenSchleserScheiketal.2011, author = {Reisgen, Uwe and Schleser, Markus and Scheik, Sven and Michaeli, Walter and Gr{\"o}nlund, Oliver and Neuß, Andreas and Wunderle, Johannes and Poprawe, Reinhart and R{\"o}sner, A. and Bobzin, Kirsten and Schl{\"a}fer, Thomas and Theiß, Sebastian and Kutschmann, Pia and Haberstroh, Edmund and Flock, Dustin and B{\"u}hrig-Polaczek, Andreas and Jakob, M.}, title = {Novel process chains for the production of plastics/metal-hybrids}, series = {17th International Conference on Concurrent Enterprising (ICE 2011) : Aachen, Germany, 20 - 22 June 2011}, booktitle = {17th International Conference on Concurrent Enterprising (ICE 2011) : Aachen, Germany, 20 - 22 June 2011}, editor = {Thoben, Klaus-Dieter}, publisher = {IEEE}, address = {Piscataway, NJ}, organization = {Forschungsinstitut f{\"u}r Rationalisierung ; International Conference on Concurrent Enterprising <17, 2011, Aachen>}, isbn = {978-1-457-70772-8 ; 978-3-943024-05-0}, pages = {596 -- 604}, year = {2011}, language = {en} } @inproceedings{TaddeiReindlParketal.2011, author = {Taddei, Francesca and Reindl, Lukas and Park, Jin and Butenweg, Christoph and Karadogan, Faruk}, title = {Numerical investigation of AAC wall panels based on the damage plasticity constitutive law}, series = {Cement, Wapno, Beton ; 2011, 7, Special issue: 5th International Conference on Autoclaved Aerated Concrete 'Securing a sustainable future' to be held at Bydgoszcz to celebrate 60 years of AAC experience in Poland, Bydgoszcz, September 14-17, 2011}, booktitle = {Cement, Wapno, Beton ; 2011, 7, Special issue: 5th International Conference on Autoclaved Aerated Concrete 'Securing a sustainable future' to be held at Bydgoszcz to celebrate 60 years of AAC experience in Poland, Bydgoszcz, September 14-17, 2011}, publisher = {Stowarzyszenie Producent{\´o}w Cementu i Wapna}, address = {Krakow}, organization = {International Conference on Autoclaved Aerated Concrete 'Securing a sustainable future' <5, 2011, Bydgoszcz>}, issn = {1425-8129}, pages = {86 -- 91}, year = {2011}, language = {en} } @inproceedings{ReindlButenwegKubalski2011, author = {Reindl, Lukas and Butenweg, Christoph and Kubalski, Thomas}, title = {Numerical simulation of unreinforced masonry walls subject to dynamic out-of-plane loading}, series = {COMPDYN 2011 : ECCOMAS Thematic Conference ; Proceedings of the 3rd International Conference on Computational Methods in Structural Dynamics and Earthquake Engineering ; 25-28 May, 2011, Corfu, Greece / Eds.: M. Papadrakakis ...}, booktitle = {COMPDYN 2011 : ECCOMAS Thematic Conference ; Proceedings of the 3rd International Conference on Computational Methods in Structural Dynamics and Earthquake Engineering ; 25-28 May, 2011, Corfu, Greece / Eds.: M. Papadrakakis ...}, publisher = {National Technical Univ. of Athens}, address = {Athen}, organization = {COMPDYN <2011, Corfu>}, isbn = {978-960-99994-0-3}, pages = {1 -- 10}, year = {2011}, language = {en} } @inproceedings{HoffschmidtTelleSauerbornetal.2011, author = {Hoffschmidt, Bernhard and Telle, R. and Sauerborn, Markus and Wagner, M.}, title = {Optical measurement system for high temperature absorbers}, series = {SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain}, booktitle = {SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain}, address = {Granada}, pages = {1 CD-ROM}, year = {2011}, language = {en} } @inproceedings{RahierRitzWallenborn2011, author = {Rahier, Michael and Ritz, Thomas and Wallenborn, Ramona}, title = {Ortsbezogene Anwendungen und Dienste im eCarSharing}, series = {8. GI-ITG-KuVS-Fachgespr{\"a}ch Ortsbezogene Anwendungen und Dienste}, booktitle = {8. GI-ITG-KuVS-Fachgespr{\"a}ch Ortsbezogene Anwendungen und Dienste}, publisher = {Logos-Verl.}, address = {Berlin}, isbn = {978-3-8325-3041-9}, pages = {61 -- 74}, year = {2011}, language = {de} }