@book{RitzBenzStender2003, author = {Ritz, Thomas and Benz, Axel and Stender, Michael}, title = {Marktstudie mobile CRM-Systeme}, publisher = {Fraunhofer-IRB-Verl.}, address = {Stuttgart}, isbn = {3-8167-6361-8}, pages = {244 S. : Ill., graph. Darst.}, year = {2003}, language = {en} } @article{RitzBenz2004, author = {Ritz, Thomas and Benz, Axel}, title = {Informationserfassung im Außendienst}, series = {CRM-Systeme in produzierenden Unternehmen. - (IAO-Forum : mit Anwenderberichten)}, volume = {2004}, journal = {CRM-Systeme in produzierenden Unternehmen. - (IAO-Forum : mit Anwenderberichten)}, editor = {Spath, Dieter}, publisher = {IRB-Verl.}, address = {Stuttgart}, year = {2004}, language = {de} }