@article{Pietsch2007,
  author    = {Pietsch, Wolfram},
  title     = {IT Service Deployment},
  series = {QFD : transactions from International Symposium on QFD 2007 - Williamsburg, the Nineteenth Symposium on Quality Function Deployment ; September 7 - 8, 2007, Williamsburg, VA ; [companion document to the Thirteenth International and Nineteenth North American Symposium on Quality Function Deployment (ISQFD'07)] / [organized and hosted by the QFD Institute]},
  journal   = {QFD : transactions from International Symposium on QFD 2007 - Williamsburg, the Nineteenth Symposium on Quality Function Deployment ; September 7 - 8, 2007, Williamsburg, VA ; [companion document to the Thirteenth International and Nineteenth North American Symposium on Quality Function Deployment (ISQFD'07)] / [organized and hosted by the QFD Institute]},
  publisher = {QFD Inst.},
  address   = {Ann Arbor, Mich.},
  isbn      = {1-889477-19-2},
  pages     = {203 -- 212},
  year      = {2007},
  language  = {en}
}