@inproceedings{EggertEdelbauer2020,
  author    = {Eggert, Mathias and Edelbauer, Thomas Rudolf},
  title     = {Gamified Information Systems for Assisted Living Facilities - Relevant Design Guidelines, Affordances and Adoption Barriers},
  publisher = {GITO},
  address   = {Berlin},
  doi       = {10.30844/wi_2020_f3-eggert},
  pages     = {16 Seiten},
  year      = {2020},
  abstract  = {Gamification and gamified information systems (GIS) apply video game elements to encourage the work on boring and everyday tasks. Meanwhile, several research works provide evidence that gamification increases efficiency and effectivity of such tasks. The paper at hand investigates the health care sector, which is challenged with cost pressure and suffers in process efficiency. We hypothesize that GIS may improve the efficiency and quality of care processes. By applying an interview-based content analysis, the paper at hand evaluates gamification elements in an assisted living environment and provides three research contributions. First, insights into relevant GIS affordances and application examples for assisted living facilities are given. Second, assisted living experts evaluate GIS design guidelines. Both the relevant affordances and design principles comprise a basis for the development of a GIS for social workers in assisted living facilities. Third, potential adoption barriers and design guidelines for GIS in assisted living are presented.},
  language  = {en}
}
@inproceedings{EggertStanke2020,
  author    = {Eggert, Mathias and Stanke, Max-Alexander},
  title     = {Adoption of Integrated Voice Assistants in Health Care- Requirements and Design Guidelines},
  publisher = {GITO},
  address   = {Berlin},
  doi       = {10.30844/wi_2020_k2-eggert},
  pages     = {16 Seiten},
  year      = {2020},
  abstract  = {Integrated voice assistants (IVA) receive more and more attention and are widespread for entertainment use cases, such as radio hearing or web searches. At the same time, the health care segment suffers in process inefficiency and missing staff, whereas the usage of IVA has the potential to improve caring processes and patient satisfaction. By applying a design science approach and based on a qualitative study, we identify IVA requirements, barriers and design guidelines for the health care sector. The results reveal three important IVA functions: the ability to set appointments with care service staff, the documentation of health history and the communication with service staff. Integration, system stability and volume control are the most important nonfunctional requirements. Based on the interview results and project experiences, six design and implementation guidelines are derived.},
  language  = {en}
}
@article{EggertAlberts2020,
  author    = {Eggert, Mathias and Alberts, Jens},
  title     = {Frontiers of business intelligence and analytics 3.0: a taxonomy-based literature review and research agenda},
  series = {Business Research},
  volume    = {2020},
  journal   = {Business Research},
  number    = {13},
  publisher = {Springer},
  address   = {Heidelberg},
  issn      = {2198-2627},
  doi       = {10.1007/s40685-020-00108-y},
  pages     = {685 -- 739},
  year      = {2020},
  abstract  = {Researching the field of business intelligence and analytics (BI \& A) has a long tradition within information systems research. Thereby, in each decade the rapid development of technologies opened new room for investigation. Since the early 1950s, the collection and analysis of structured data were the focus of interest, followed by unstructured data since the early 1990s. The third wave of BI \& A comprises unstructured and sensor data of mobile devices. The article at hand aims at drawing a comprehensive overview of the status quo in relevant BI \& A research of the current decade, focusing on the third wave of BI \& A. By this means, the paper's contribution is fourfold. First, a systematically developed taxonomy for BI \& A 3.0 research, containing seven dimensions and 40 characteristics, is presented. Second, the results of a structured literature review containing 75 full research papers are analyzed by applying the developed taxonomy. The analysis provides an overview on the status quo of BI \& A 3.0. Third, the results foster discussions on the predicted and observed developments in BI \& A research of the past decade. Fourth, research gaps of the third wave of BI \& A research are disclosed and concluded in a research agenda.},
  language  = {en}
}
@article{EggertMoulen2020,
  author    = {Eggert, Mathias and Moulen, Tobias},
  title     = {Selektion von Gesch{\"a}ftsprozessen zur Anwendung von Robotic Process Automation am Beispiel einer Versicherung},
  series = {HMD Praxis der Wirtschaftsinformatik},
  volume    = {57},
  journal   = {HMD Praxis der Wirtschaftsinformatik},
  number    = {6},
  publisher = {Springer},
  address   = {Weinheim},
  issn      = {1436-3011},
  doi       = {10.1365/s40702-020-00665-0},
  pages     = {1150 -- 1162},
  year      = {2020},
  abstract  = {H{\"a}ufig bremsen geringe IT-Ressourcen, fehlende Softwareschnittstellen oder eine veraltete und komplex gewachsene Systemlandschaft die Automatisierung von Gesch{\"a}ftsprozessen. Robotic Process Automation (RPA) ist eine vielversprechende Methode, um Gesch{\"a}ftsprozesse oberfl{\"a}chenbasiert und ohne gr{\"o}ßere Systemeingriffe zu automatisieren und Medienbr{\"u}che abzubauen. Die Auswahl der passenden Prozesse ist dabei f{\"u}r den Erfolg von RPA-Projekten entscheidend. Der vorliegende Beitrag liefert daf{\"u}r Selektionskriterien, die aus einer qualitativen Inhaltanalyse von elf Interviews mit RPA-Experten aus dem Versicherungsumfeld resultieren. Das Ergebnis umfasst eine gewichtetet Liste von sieben Dimensionen und 51 Prozesskriterien, welche die Automatisierung mit Softwarerobotern beg{\"u}nstigen bzw. deren Nichterf{\"u}llung eine Umsetzung erschweren oder sogar verhindern. Die drei wichtigsten Kriterien zur Auswahl von Gesch{\"a}ftsprozessen f{\"u}r die Automatisierung mittels RPA umfassen die Entlastung der an dem Prozess mitwirkenden Mitarbeiter (Arbeitnehmer{\"u}berlastung), die Ausf{\"u}hrbarkeit des Prozesses mittels Regeln (Regelbasierte Prozessteuerung) sowie ein positiver Kosten-Nutzen-Vergleich. Praktiker k{\"o}nnen diese Kriterien verwenden, um eine systematische Auswahl von RPA-relevanten Prozessen vorzunehmen. Aus wissenschaftlicher Perspektive stellen die Ergebnisse eine Grundlage zur Erkl{\"a}rung des Erfolgs und Misserfolgs von RPA-Projekten dar.},
  language  = {de}
}