@book{Pietsch1995,
  author    = {Pietsch, Wolfram},
  title     = {Software quality management III : [... held in Seville in April 1995] / [Third International Conference on Software Quality Management]. Ed.: M. Ross},
  publisher = {Computational Mechanics Publ.},
  address   = {Southampton [u.a.]},
  isbn      = {1853123099},
  year      = {1995},
  language  = {en}
}
@inproceedings{Pietsch1995,
  author    = {Pietsch, Wolfram},
  title     = {A framework of quality function deployment},
  series = {Quality management / eds.: M. Ross ... (Software quality management ; 3,1)},
  booktitle = {Quality management / eds.: M. Ross ... (Software quality management ; 3,1)},
  publisher = {Computational Mechanics Publ.},
  address   = {Southhampton},
  organization    = {International Conference on Software Quality Management <3, 1995, Sevilla>},
  isbn      = {1-85312-309-9},
  pages     = {419 -- 428},
  year      = {1995},
  language  = {en}
}