@incollection{FateriGebhardt2020, author = {Fateri, Miranda and Gebhardt, Andreas}, title = {Introduction to Additive Manufacturing}, series = {3D Printing of Optical Components}, booktitle = {3D Printing of Optical Components}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-58960-8}, doi = {10.1007/978-3-030-58960-8_1}, pages = {1 -- 22}, year = {2020}, abstract = {Additive manufacturing (AM) works by creating objects layer by layer in a manner similar to a 2D printer with the "printed" layers stacked on top of each other. The layer-wise manufacturing nature of AM enables fabrication of freeform geometries which cannot be fabricated using conventional manufacturing methods as a one part. Depending on how each layer is created and bonded to the adjacent layers, different AM methods have been developed. In this chapter, the basic terms, common materials, and different methods of AM are described, and their potential applications are discussed.}, language = {en} } @incollection{ButenwegHoltschoppen2019, author = {Butenweg, Christoph and Holtschoppen, Britta}, title = {Seismic design of structures and components in industrial units}, series = {Structural Dynamics with Applications in Earthquake and Wind Engineering}, booktitle = {Structural Dynamics with Applications in Earthquake and Wind Engineering}, publisher = {Springer}, address = {Berlin}, isbn = {978-3-662-57550-5}, doi = {10.1007/978-3-662-57550-5_5}, pages = {359 -- 481}, year = {2019}, abstract = {Industrial units consist of the primary load-carrying structure and various process engineering components, the latter being by far the most important in financial terms. In addition, supply structures such as free-standing tanks and silos are usually required for each plant to ensure the supply of material and product storage. Thus, for the earthquake-proof design of industrial plants, design and construction rules are required for the primary structures, the secondary structures and the supply structures. Within the framework of these rules, possible interactions of primary and secondary structures must also be taken into account. Importance factors are used in seismic design in order to take into account the usually higher risk potential of an industrial unit compared to conventional building structures. Industrial facilities must be able to withstand seismic actions because of possibly wide-ranging damage consequences in addition to losses due to production standstill and the destruction of valuable equipment. The chapter presents an integrated concept for the seismic design of industrial units based on current seismic standards and the latest research results. Special attention is devoted to the seismic design of steel thin-walled silos and tank structures.}, language = {en} } @incollection{GiresiniButenweg2019, author = {Giresini, Linda and Butenweg, Christoph}, title = {Earthquake resistant design of structures according to Eurocode 8}, series = {Structural Dynamics with Applications in Earthquake and Wind Engineering}, booktitle = {Structural Dynamics with Applications in Earthquake and Wind Engineering}, publisher = {Springer}, address = {Berlin}, isbn = {978-3-662-57550-5 (Online)}, doi = {10.1007/978-3-662-57550-5_4}, pages = {197 -- 358}, year = {2019}, abstract = {The chapter initially provides a summary of the contents of Eurocode 8, its aim being to offer both to the students and to practising engineers an easy introduction into the calculation and dimensioning procedures of this earthquake code. Specifically, the general rules for earthquake-resistant structures, the definition of design response spectra taking behaviour and importance factors into account, the application of linear and non-linear calculation methods and the structural safety verifications at the serviceability and ultimate limit state are presented. The application of linear and non-linear calculation methods and corresponding seismic design rules is demonstrated on practical examples for reinforced concrete, steel and masonry buildings. Furthermore, the seismic assessment of existing buildings is discussed and illustrated on the example of a typical historical masonry building in Italy. The examples are worked out in detail and each step of the design process, from the preliminary analysis to the final design, is explained in detail.}, language = {en} } @incollection{GebhardtHoetter2019, author = {Gebhardt, Andreas and Hoetter, Jan-Steffen}, title = {Rapid Tooling}, series = {CIRP Encyclopedia of Production Engineering}, booktitle = {CIRP Encyclopedia of Production Engineering}, publisher = {Springer}, address = {Berlin, Heidelberg}, isbn = {978-3-662-53120-4}, doi = {10.1007/978-3-662-53120-4}, pages = {39 -- 52}, year = {2019}, language = {en} } @incollection{BozakovSander2013, author = {Bozakov, Zdravko and Sander, Volker}, title = {OpenFlow: A Perspective for Building Versatile Networks}, series = {Network-Embedded Management and Applications}, booktitle = {Network-Embedded Management and Applications}, publisher = {Springer}, address = {New York, NY}, isbn = {978-1-4419-6769-5}, doi = {10.1007/978-1-4419-6769-5_11}, pages = {217 -- 245}, year = {2013}, language = {en} } @article{RossiHoltschoppenButenweg2019, author = {Rossi, Leonardo and Holtschoppen, Britta and Butenweg, Christoph}, title = {Official data on the economic consequences of the 2012 Emilia-Romagna earthquake: a first analysis of database SFINGE}, series = {Bulletin of Earthquake Engineering}, volume = {17}, journal = {Bulletin of Earthquake Engineering}, number = {9}, publisher = {Springer}, address = {Berlin}, doi = {10.1007\%2Fs10518-019-00655-8}, pages = {4855 -- 4884}, year = {2019}, language = {en} } @article{ButenwegMarinkovicSalatic2019, author = {Butenweg, Christoph and Marinkovic, Marko and Salatic, Ratko}, title = {Experimental results of reinforced concrete frames with masonry infills under combined quasi-static in-plane and out-of-plane seismic loading}, series = {Bulletin of Earthquake Engineering}, volume = {17}, journal = {Bulletin of Earthquake Engineering}, publisher = {Springer}, address = {Berlin}, issn = {1573-1456}, doi = {10.1007/s10518-019-00602-7}, pages = {3397 -- 3422}, year = {2019}, language = {en} } @incollection{IbanezSanchezWolf2020, author = {Ibanez-Sanchez, Gema and Wolf, Martin}, title = {Interactive Process Mining-Induced Change Management Methodology for Healthcare}, series = {Interactive Process Mining in Healthcare}, booktitle = {Interactive Process Mining in Healthcare}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-53993-1 (Online)}, doi = {10.1007/978-3-030-53993-1_16}, pages = {267 -- 293}, year = {2020}, abstract = {The adoption of the Digital Health Transformation is a tremendous paradigm change in health organizations, which is not a trivial process in reality. For that reason, in this chapter, it is proposed a methodology with the objective to generate a changing culture in healthcare organisations. Such a change culture is essential for the successful implementation of any supporting methods like Interactive Process Mining. It needs to incorporate (mostly) new ways of team-based and evidence-based approaches for solving structural problems in a digital healthcare environment.}, language = {en} } @article{HugenrothBorchardtRitteretal.2021, author = {Hugenroth, Kristin and Borchardt, Ralf and Ritter, Philine and Groß‑Hardt, Sascha and Meyns, Bart and Verbelen, Tom and Steinseifer, Ulrich and Kaufmann, Tim A. S. and Engelmann, Ulrich M.}, title = {Optimizing cerebral perfusion and hemodynamics during cardiopulmonary bypass through cannula design combining in silico, in vitro and in vivo input}, series = {Scientific Reports}, volume = {11}, journal = {Scientific Reports}, number = {Art. No. 16800}, publisher = {Springer}, address = {Berlin}, issn = {2045-2322}, doi = {10.1038/s41598-021-96397-2}, pages = {1 -- 12}, year = {2021}, abstract = {Cardiopulmonary bypass (CPB) is a standard technique for cardiac surgery, but comes with the risk of severe neurological complications (e.g. stroke) caused by embolisms and/or reduced cerebral perfusion. We report on an aortic cannula prototype design (optiCAN) with helical outflow and jet-splitting dispersion tip that could reduce the risk of embolic events and restores cerebral perfusion to 97.5\% of physiological flow during CPB in vivo, whereas a commercial curved-tip cannula yields 74.6\%. In further in vitro comparison, pressure loss and hemolysis parameters of optiCAN remain unaffected. Results are reproducibly confirmed in silico for an exemplary human aortic anatomy via computational fluid dynamics (CFD) simulations. Based on CFD simulations, we firstly show that optiCAN design improves aortic root washout, which reduces the risk of thromboembolism. Secondly, we identify regions of the aortic intima with increased risk of plaque release by correlating areas of enhanced plaque growth and high wall shear stresses (WSS). From this we propose another easy-to-manufacture cannula design (opti2CAN) that decreases areas burdened by high WSS, while preserving physiological cerebral flow and favorable hemodynamics. With this novel cannula design, we propose a cannulation option to reduce neurological complications and the prevalence of stroke in high-risk patients after CPB.}, language = {en} } @inproceedings{KaschSchmidtEichleretal.2020, author = {Kasch, Susanne and Schmidt, Thomas and Eichler, Fabian and Thurn, Laura and Jahn, Simon and Bremen, Sebastian}, title = {Solution approaches and process concepts for powder bed-based melting of glass}, series = {Industrializing Additive Manufacturing. Proceedings of AMPA2020}, booktitle = {Industrializing Additive Manufacturing. Proceedings of AMPA2020}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-54333-4 (Print)}, doi = {10.1007/978-3-030-54334-1_7}, pages = {82 -- 95}, year = {2020}, abstract = {In the study, the process chain of additive manufacturing by means of powder bed fusion will be presented based on the material glass. In order to reliably process components additively, new concepts with different solutions were developed and investigated. Compared to established metallic materials, the properties of glass materials differ significantly. Therefore, the process control was adapted to the material glass in the investigations. With extensive parameter studies based on various glass powders such as borosilicate glass and quartz glass, scientifically proven results on powder bed fusion of glass are presented. Based on the determination of the particle properties with different methods, extensive investigations are made regarding the melting behavior of glass by means of laser beams. Furthermore, the experimental setup was steadily expanded. In addition to the integration of coaxial temperature measurement and regulation, preheating of the building platform is of major importance. This offers the possibility to perform 3D printing at the transformation temperatures of the glass materials. To improve the component's properties, the influence of a subsequent heat treatment was also investigated. The experience gained was incorporated into a new experimental system, which allows a much better exploration of the 3D printing of glass. Currently, studies are being conducted to improve surface texture, building accuracy, and geometrical capabilities using three-dimensional specimen. The contribution shows the development of research in the field of 3D printing of glass, gives an insight into the machine and process engineering as well as an outlook on the possibilities and applications.}, language = {en} } @article{AltherrEdererLorenzetal.2014, author = {Altherr, Lena and Ederer, Thorsten and Lorenz, Ulf and Pelz, Peter F. and P{\"o}ttgen, Philipp}, title = {Experimental validation of an enhanced system synthesis approach}, series = {Operations Research Proceedings 2014}, journal = {Operations Research Proceedings 2014}, editor = {L{\"u}bbecke, Marco and Koster, Arie and Letmathe, Peter and Madlener, Reihard and Peis, Britta and Walther, Grit}, publisher = {Springer}, address = {Basel}, isbn = {978-3-319-28695-2}, doi = {10.1007/978-3-319-28697-6_1}, pages = {6}, year = {2014}, abstract = {Planning the layout and operation of a technical system is a common task for an engineer. Typically, the workflow is divided into consecutive stages: First, the engineer designs the layout of the system, with the help of his experience or of heuristic methods. Secondly, he finds a control strategy which is often optimized by simulation. This usually results in a good operating of an unquestioned sys- tem topology. In contrast, we apply Operations Research (OR) methods to find a cost-optimal solution for both stages simultaneously via mixed integer program- ming (MILP). Technical Operations Research (TOR) allows one to find a provable global optimal solution within the model formulation. However, the modeling error due to the abstraction of physical reality remains unknown. We address this ubiq- uitous problem of OR methods by comparing our computational results with mea- surements in a test rig. For a practical test case we compute a topology and control strategy via MILP and verify that the objectives are met up to a deviation of 8.7\%.}, language = {en} } @incollection{AltherrLeise2021, author = {Altherr, Lena and Leise, Philipp}, title = {Resilience as a concept for mastering uncertainty}, series = {Mastering Uncertainty in Mechanical Engineering}, booktitle = {Mastering Uncertainty in Mechanical Engineering}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-78353-2}, doi = {10.1007/978-3-030-78354-9}, pages = {412 -- 417}, year = {2021}, language = {en} } @incollection{AltherrLeisePfetschetal.2021, author = {Altherr, Lena and Leise, Philipp and Pfetsch, Marc E. and Schmitt, Andreas}, title = {Optimal design of resilient technical systems on the example of water supply systems}, series = {Mastering Uncertainty in Mechanical Engineering}, booktitle = {Mastering Uncertainty in Mechanical Engineering}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-78356-3}, pages = {429 -- 433}, year = {2021}, language = {en} } @incollection{LeiseAltherr2021, author = {Leise, Philipp and Altherr, Lena}, title = {Experimental evaluation of resilience metrics in a fluid system}, series = {Mastering Uncertainty in Mechanical Engineering}, booktitle = {Mastering Uncertainty in Mechanical Engineering}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-78356-3}, pages = {442 -- 447}, year = {2021}, language = {en} } @incollection{BensbergBuscherCzarnecki2019, author = {Bensberg, Frank and Buscher, Gandalf and Czarnecki, Christian}, title = {Digital transformation and IT topics in the consulting industry: a labor market perspective}, series = {Advances in consulting research : recent findings and practical cases}, booktitle = {Advances in consulting research : recent findings and practical cases}, editor = {Nissen, Volker}, publisher = {Springer}, address = {Cham}, isbn = {978-3-319-95998-6}, doi = {10.1007/978-3-319-95999-3_16}, pages = {341 -- 357}, year = {2019}, abstract = {Information technologies, such as big data analytics, cloud computing, cyber physical systems, robotic process automation, and the internet of things, provide a sustainable impetus for the structural development of business sectors as well as the digitalization of markets, enterprises, and processes. Within the consulting industry, the proliferation of these technologies opened up the new segment of digital transformation, which focuses on setting up, controlling, and implementing projects for enterprises from a broad range of sectors. These recent developments raise the question, which requirements evolve for IT consultants as important success factors of those digital transformation projects. Therefore, this empirical contribution provides indications regarding the qualifications and competences necessary for IT consultants in the era of digital transformation from a labor market perspective. On the one hand, this knowledge base is interesting for the academic education of consultants, since it supports a market-oriented design of adequate training measures. On the other hand, insights into the competence requirements for consultants are considered relevant for skill and talent management processes in consulting practice. Assuming that consulting companies pursue a strategic human resource management approach, labor market information may also be useful to discover strategic behavioral patterns.}, language = {en} } @incollection{SchmitzDietzeCzarnecki2019, author = {Schmitz, Manfred and Dietze, Christian and Czarnecki, Christian}, title = {Enabling digital transformation through robotic process automation at Deutsche Telekom}, series = {Enabling digital transformation through robotic process automation at Deutsche Telekom}, booktitle = {Enabling digital transformation through robotic process automation at Deutsche Telekom}, editor = {Urbach, Nils and R{\"o}glinger, Maximilian}, publisher = {Springer}, address = {Cham}, isbn = {978-3-319-95272-7}, doi = {10.1007/978-3-319-95273-4_2}, pages = {15 -- 33}, year = {2019}, abstract = {Due to the high number of customer contacts, fault clearances, installations, and product provisioning per year, the automation level of operational processes has a significant impact on financial results, quality, and customer experience. Therefore, the telecommunications operator Deutsche Telekom (DT) has defined a digital strategy with the objectives of zero complexity and zero complaint, one touch, agility in service, and disruptive thinking. In this context, Robotic Process Automation (RPA) was identified as an enabling technology to formulate and realize DT's digital strategy through automation of rule-based, routine, and predictable tasks in combination with structured and stable data.}, language = {en} } @incollection{CzarneckiAuth2018, author = {Czarnecki, Christian and Auth, Gunnar}, title = {Prozessdigitalisierung durch Robotic 7 Process Automation}, series = {Digitalisierung in Unternehmen: von den theoretischen Ans{\"a}tzen zur praktischen Umsetzung}, booktitle = {Digitalisierung in Unternehmen: von den theoretischen Ans{\"a}tzen zur praktischen Umsetzung}, editor = {Barton, Thomas and M{\"u}ller, Christian and Seel, Christian}, publisher = {Springer}, address = {Wiesbaden}, isbn = {9783658227739}, doi = {10.1007/978-3-658-22773-9_7}, pages = {113 -- 131}, year = {2018}, abstract = {Im Rahmen der digitalen Transformation werden innovative Technologiekonzepte, wie z. B. das Internet der Dinge und Cloud Computing als Treiber f{\"u}r weitreichende Ver{\"a}nderungen von Organisationen und Gesch{\"a}ftsmodellen angesehen. In diesem Kontext ist Robotic Process Automation (RPA) ein neuartiger Ansatz zur Prozessautomatisierung, bei dem manuelle T{\"a}tigkeiten durch sogenannte Softwareroboter erlernt und automatisiert ausgef{\"u}hrt werden. Dabei emulieren Softwareroboter die Eingaben auf der bestehenden Pr{\"a}sentationsschicht, so dass keine {\"A}nderungen an vorhandenen Anwendungssystemen notwendig sind. Die innovative Idee ist die Transformation der bestehenden Prozessausf{\"u}hrung von manuell zu digital, was RPA von traditionellen Ans{\"a}tzen des Business Process Managements (BPM) unterscheidet, bei denen z. B. prozessgetriebene Anpassungen auf Ebene der Gesch{\"a}ftslogik notwendig sind. Am Markt werden bereits unterschiedliche RPA-L{\"o}sungen als Softwareprodukte angeboten. Gerade bei operativen Prozessen mit sich wiederholenden Verarbeitungsschritten in unterschiedlichen Anwendungssystemen sind gute Ergebnisse durch RPA dokumentiert, wie z. B. die Automatisierung von 35 \% der Backoffice-Prozesse bei Telefonica. Durch den vergleichsweise niedrigen Implementierungsaufwand verbunden mit einem hohen Automatisierungspotenzial ist in der Praxis (z. B. Banken, Telekommunikation, Energieversorgung) ein hohes Interesse an RPA vorhanden. Der Beitrag diskutiert RPA als innovativen Ansatz zur Prozessdigitalisierung und gibt konkrete Handlungsempfehlungen f{\"u}r die Praxis. Dazu wird zwischen modellgetriebenen und selbstlernenden Ans{\"a}tzen unterschieden. Anhand von generellen Architekturen von RPA-Systemen werden Anwendungsszenarien sowie deren Automatisierungspotenziale, aber auch Einschr{\"a}nkungen, diskutiert. Es folgt ein strukturierter Markt{\"u}berblick ausgew{\"a}hlter RPA-Produkte. Anhand von drei konkreten Anwendungsbeispielen wird die Nutzung von RPA in der Praxis verdeutlicht.}, language = {de} } @incollection{SchneiderWisselinkCzarnecki2018, author = {Schneider, Dominik and Wisselink, Frank and Czarnecki, Christian}, title = {Nutzen und Rahmenbedingungen 5 informationsgetriebener Gesch{\"a}ftsmodelle des Internets der Dinge}, series = {Digitalisierung in Unternehmen: von den theoretischen Ans{\"a}tzen zur praktischen Umsetzung}, booktitle = {Digitalisierung in Unternehmen: von den theoretischen Ans{\"a}tzen zur praktischen Umsetzung}, editor = {Barton, Thomas and M{\"u}ller, Christian and Seel, Christian}, publisher = {Springer}, address = {Wiesbaden}, isbn = {9783658227739}, doi = {10.1007/978-3-658-22773-9_5}, pages = {67 -- 85}, year = {2018}, abstract = {Im Kontext der zunehmenden Digitalisierung wird das Internet der Dinge (englisch: Internet of Things, IoT) als ein technologischer Treiber angesehen, durch den komplett neue Gesch{\"a}ftsmodelle im Zusammenspiel unterschiedlicher Akteure entstehen k{\"o}nnen. Identifizierte Schl{\"u}sselakteure sind unter anderem traditionelle Industrieunternehmen, Kommunen und Telekommunikationsunternehmen. Letztere sorgen mit der Bereitstellung von Konnektivit{\"a}t daf{\"u}r, dass kleine Ger{\"a}te mit winzigen Batterien nahezu {\"u}berall und direkt an das Internet angebunden werden k{\"o}nnen. Es sind schon viele IoT-Anwendungsf{\"a}lle auf dem Markt, die eine Vereinfachung f{\"u}r Endkunden darstellen, wie beispielsweise Philips Hue Tap. Neben Gesch{\"a}ftsmodellen basierend auf Konnektivit{\"a}t besteht ein großes Potenzial f{\"u}r informationsgetriebene Gesch{\"a}ftsmodelle, die bestehende Gesch{\"a}ftsmodelle unterst{\"u}tzen sowie weiterentwickeln k{\"o}nnen. Ein Beispiel daf{\"u}r ist der IoT-Anwendungsfall Park and Joy der Deutschen Telekom AG, bei dem Parkpl{\"a}tze mithilfe von Sensoren vernetzt und Autofahrer in Echtzeit {\"u}ber verf{\"u}gbare Parkpl{\"a}tze informiert werden. Informationsgetriebene Gesch{\"a}ftsmodelle k{\"o}nnen auf Daten aufsetzen, die in IoT-Anwendungsf{\"a}llen erzeugt werden. Zum Beispiel kann ein Telekommunikationsunternehmen Mehrwert sch{\"o}pfen, indem es aus Daten entscheidungsrelevantere Informationen - sogenannte Insights - ableitet, die zur Steigerung der Entscheidungsagilit{\"a}t genutzt werden. Außerdem k{\"o}nnen Insights monetarisiert werden. Die Monetarisierung von Insights kann nur nachhaltig stattfinden, wenn sorgf{\"a}ltig gehandelt wird und Rahmenbedingungen ber{\"u}cksichtigt werden. In diesem Kapitel wird das Konzept informationsgetriebener Gesch{\"a}ftsmodelle erl{\"a}utert und anhand des konkreten Anwendungsfalls Park and Joy verdeutlicht. Dar{\"u}ber hinaus werden Nutzen, Risiken und Rahmenbedingungen diskutiert.}, language = {de} } @article{MonakhovaDiehl2021, author = {Monakhova, Yulia and Diehl, Bernd W. K.}, title = {Simplification of NMR Workflows by Standardization Using 2H Integral of Deuterated Solvent as Applied to Aloe vera Preparations}, series = {Applied Magnetic Resonance}, volume = {52}, journal = {Applied Magnetic Resonance}, number = {11}, publisher = {Springer}, address = {Cham}, issn = {1613-7507}, doi = {10.1007/s00723-021-01393-4}, pages = {1591 -- 1600}, year = {2021}, abstract = {In this study, a recently proposed NMR standardization approach by 2H integral of deuterated solvent for quantitative multicomponent analysis of complex mixtures is presented. As a proof of principle, the existing NMR routine for the analysis of Aloe vera products was modified. Instead of using absolute integrals of targeted compounds and internal standard (nicotinamide) from 1H-NMR spectra, quantification was performed based on the ratio of a particular 1H-NMR compound integral and 2H-NMR signal of deuterated solvent D2O. Validation characteristics (linearity, repeatability, accuracy) were evaluated and the results showed that the method has the same precision as internal standardization in case of multicomponent screening. Moreover, a dehydration process by freeze drying is not necessary for the new routine. Now, our NMR profiling of A. vera products needs only limited sample preparation and data processing. The new standardization methodology provides an appealing alternative for multicomponent NMR screening. In general, this novel approach, using standardization by 2H integral, benefits from reduced sample preparation steps and uncertainties, and is recommended in different application areas (purity determination, forensics, pharmaceutical analysis, etc.).}, language = {en} } @article{CzarneckiBensbergAuth2019, author = {Czarnecki, Christian and Bensberg, Frank and Auth, Gunnar}, title = {Die Rolle von Softwarerobotern f{\"u}r die zuk{\"u}nftige Arbeitswelt}, series = {HMD Praxis der Wirtschaftsinformatik}, volume = {56}, journal = {HMD Praxis der Wirtschaftsinformatik}, number = {4}, publisher = {Springer}, address = {Cham}, issn = {2198-2775}, doi = {10.1365/s40702-019-00548-z}, pages = {795 -- 808}, year = {2019}, abstract = {Im Rahmen der Digitalisierung ist die zunehmende Automatisierung von bisher manuellen Prozessschritten ein Aspekt, der massive Auswirkungen auf die zuk{\"u}nftige Arbeitswelt haben wird. In diesem Kontext werden an den Einsatz von Softwarerobotern zur Prozessautomatisierung hohe Erwartungen gekn{\"u}pft. Bei den Implementierungsans{\"a}tzen wird die Diskussion aktuell insbesondere durch Robotic Process Automation (RPA) und Chatbots gepr{\"a}gt. Beide Ans{\"a}tze verfolgen das gemeinsame Ziel einer 1:1-Automatisierung von menschlichen Handlungen und dadurch ein direktes Ersetzen von Mitarbeitern durch Maschinen. Bei RPA werden Prozesse durch Softwareroboter erlernt und automatisiert ausgef{\"u}hrt. Dabei emulieren RPA-Roboter die Eingaben auf der bestehenden Pr{\"a}sentationsschicht, so dass keine {\"A}nderungen an vorhandenen Anwendungssystemen notwendig sind. Am Markt werden bereits unterschiedliche RPA-L{\"o}sungen als Softwareprodukte angeboten. Durch Chatbots werden Ein- und Ausgaben von Anwendungssystemen {\"u}ber nat{\"u}rliche Sprache realisiert. Dadurch ist die Automatisierung von unternehmensexterner Kommunikation (z. B. mit Kunden) aber auch von unternehmensinternen Assistenzt{\"a}tigkeiten m{\"o}glich. Der Beitrag diskutiert die Auswirkungen von Softwarerobotern auf die Arbeitswelt anhand von Anwendungsbeispielen und erl{\"a}utert die unternehmensindividuelle Entscheidung {\"u}ber den Einsatz von Softwarerobotern anhand von Effektivit{\"a}ts- und Effizienzzielen.}, language = {de} }