@article{JacobsGebhardt1996,
  author    = {Jacobs, Stephan and Gebhardt, Michael},
  title     = {Conflict Management in Design /},
  series = {Transactions from the Eighth Symposium on Quality Function Deployment : (concurrent with International Symposium on QFD 96] ; June 9 - 11, 1996, Novi, Michigan, USA / sponsored by: QFD Institute},
  journal   = {Transactions from the Eighth Symposium on Quality Function Deployment : (concurrent with International Symposium on QFD 96] ; June 9 - 11, 1996, Novi, Michigan, USA / sponsored by: QFD Institute},
  publisher = {QFD Institute},
  address   = {Ann Arbor, Mich.},
  pages     = {599 S.},
  year      = {1996},
  language  = {en}
}