@book{JanzEblingGottschalketal.1999,
  author    = {Janz, Norbert and Ebling, G{\"u}nther and Gottschalk, Sandra and Licht, Georg},
  title     = {Services in the Future. Innovation Activities in the Service Sector. Survey 1998 (English translation) / Janz, N., G. Ebling, S. Gottschalk, G. Licht und H. Niggemann},
  publisher = {ZEW Zentrum f{\"u}r Europ{\"a}ische Wirtschaftsforschung},
  address   = {Mannheim},
  year      = {1999},
  language  = {en}
}