@article{Ritz2003,
  author    = {Ritz, Thomas},
  title     = {Mobile CRM-Systeme : Customer Relationship Management zur Unterst{\"u}tzung des Vertriebsaußendienstes},
  series = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb : ZWF ; Organ des VDI-Kompetenzfeldes Informationstechnik (VDI-KfIT)},
  volume    = {99},
  journal   = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb : ZWF ; Organ des VDI-Kompetenzfeldes Informationstechnik (VDI-KfIT)},
  number    = {12},
  issn      = {0932-0482 (Print)},
  pages     = {699 -- 702},
  year      = {2003},
  language  = {de}
}
@article{RitzHoof2002,
  author    = {Ritz, Thomas and Hoof, Antonius J. M.},
  title     = {Personalisierung von Content basierten Services - Produktion von personalisierten Informationsdienstleistungen},
  series = {Content Management : digitale Inhalte als Bausteine einer vernetzten Welt ; 18. Juni 2002, Stuttgart / Innovationsforum. Veranst. Verein zur F{\"o}rderung Produktionstechnischer Forschung e.V., Stuttgart. [Fraunhofer-Institut Arbeitswirtschaft und Organisatio},
  journal   = {Content Management : digitale Inhalte als Bausteine einer vernetzten Welt ; 18. Juni 2002, Stuttgart / Innovationsforum. Veranst. Verein zur F{\"o}rderung Produktionstechnischer Forschung e.V., Stuttgart. [Fraunhofer-Institut Arbeitswirtschaft und Organisatio},
  publisher = {Fraunhofer-IRB-Verl.},
  address   = {Stuttgart},
  isbn      = {3-8167-6155-0},
  pages     = {91 -- 106},
  year      = {2002},
  language  = {de}
}
@article{Ritz2002,
  author    = {Ritz, Thomas},
  title     = {Personalized Information Services: Production and Distribution of these Services employing Mass-Customization},
  year      = {2002},
  language  = {en}
}
@article{Ritz2002,
  author    = {Ritz, Thomas},
  title     = {Modelling Production of personalized information services and their delivery on multiple distribution channels},
  series = {Personalization Techniques in Electronic Publishing on the Web. Workshop in the Framework of the 2nd international conference on Adaptive Hypermedia and adaptive web based systems (AH2002) in Malaga (ES)},
  journal   = {Personalization Techniques in Electronic Publishing on the Web. Workshop in the Framework of the 2nd international conference on Adaptive Hypermedia and adaptive web based systems (AH2002) in Malaga (ES)},
  pages     = {19 -- 30},
  year      = {2002},
  language  = {en}
}
@article{RitzStender2002,
  author    = {Ritz, Thomas and Stender, Michael},
  title     = {Mobilit{\"a}t meistern - Integration von mobilen Akteuren durch ad-hoc Integrationskonzepte},
  series = {Wireless Technologien nutzbar machen: UMTS und alternative Netzwerktechnologien f{\"u}r innovative mobile Anwendungen in Vertrieb und Service},
  journal   = {Wireless Technologien nutzbar machen: UMTS und alternative Netzwerktechnologien f{\"u}r innovative mobile Anwendungen in Vertrieb und Service},
  year      = {2002},
  language  = {de}
}
@article{Ritz2002,
  author    = {Ritz, Thomas},
  title     = {Mass Customized Production of Information Services - The combination of economies-of-scale with economies-of-scope},
  series = {Media firms : structures, operations, and performance ; [World Media Economics Conference, 5th : 2002 : Turku, Finland] / ed. by Robert G. Picard},
  journal   = {Media firms : structures, operations, and performance ; [World Media Economics Conference, 5th : 2002 : Turku, Finland] / ed. by Robert G. Picard},
  publisher = {Erlbaum},
  address   = {Mahwah, NJ [u.a.]},
  isbn      = {0-8058-4165-2},
  pages     = {267 S. : graph. Darst.},
  year      = {2002},
  language  = {en}
}
@article{Ritz2002,
  author    = {Ritz, Thomas},
  title     = {Modelling mass customization of digital news services},
  series = {International journal of e-business strategy management},
  volume    = {3},
  journal   = {International journal of e-business strategy management},
  number    = {3},
  year      = {2002},
  language  = {en}
}
@article{Benkner2003,
  author    = {Benkner, Thorsten},
  title     = {Einsatz der UMTS-Paketdatendienste f{\"u}r Telematikanwendungen},
  series = {Telematik 2003 : Tagung Siegen, 17. u. 18. Juni 2003 / VDI-VDE-Gesellschaft Mess- und Automatisierungstechnik},
  journal   = {Telematik 2003 : Tagung Siegen, 17. u. 18. Juni 2003 / VDI-VDE-Gesellschaft Mess- und Automatisierungstechnik},
  publisher = {VDI-Verl.},
  address   = {D{\"u}sseldorf},
  isbn      = {3-18-091785-7},
  pages     = {35 -- 52},
  year      = {2003},
  language  = {de}
}
@article{Benkner2000,
  author    = {Benkner, Thorsten},
  title     = {Mobile Breitband-Zugangstechniken f{\"u}r ATM-Netze},
  series = {Konvergenz im Bereich der Telekommunikation. Beitr{\"a}ge der Invited Speakers und aus dem Call for Papers der gleichnamigen Tagung an der TU Graz},
  journal   = {Konvergenz im Bereich der Telekommunikation. Beitr{\"a}ge der Invited Speakers und aus dem Call for Papers der gleichnamigen Tagung an der TU Graz},
  publisher = {Eigenverl. d. {\"O}sterr. Verb. f{\"u}r Elektrotechnik},
  address   = {Wien},
  isbn      = {3-85133-021-8},
  year      = {2000},
  language  = {de}
}
@article{Benkner1999,
  author    = {Benkner, Thorsten},
  title     = {Wireless ATM - Broadband Mobile Radio Systems},
  series = {Multiaccess, mobility and teletraffic for wireless communications. Workshop on Multiaccess, Mobility and Teletraffic for Wireless Communications <4, 1998, Washington, DC>},
  journal   = {Multiaccess, mobility and teletraffic for wireless communications. Workshop on Multiaccess, Mobility and Teletraffic for Wireless Communications <4, 1998, Washington, DC>},
  publisher = {Kluwer},
  address   = {Boston [u.a.]},
  pages     = {155 -- 170},
  year      = {1999},
  language  = {en}
}