@article{DethloffKrollLudwigs2008,
  author    = {Dethloff, Nina and Kroll-Ludwigs, Kathrin},
  title     = {Strengthening Children's Rights in German Family Law},
  series = {The International Survey of Family Law},
  journal   = {The International Survey of Family Law},
  pages     = {119 -- 136},
  year      = {2008},
  language  = {en}
}
@book{Call2008,
  author    = {Call, Guido},
  title     = {Kunden- und Servicemanagement : erfolgreich der Servicew{\"u}ste entgehen},
  publisher = {Kovac},
  address   = {Hamburg},
  isbn      = {978-3-8300-3890-0},
  pages     = {147 S. : Ill., graph. Darst.},
  year      = {2008},
  language  = {de}
}