@inproceedings{Czarnecki2011,
  author    = {Czarnecki, Christian},
  title     = {Gestaltung von Customer Relationship Management {\"u}ber die Grenzen von Telekommunikationsunternehmen hinweg},
  series = {Tagungsband zum Doctoral Consortium der WI 2009},
  booktitle = {Tagungsband zum Doctoral Consortium der WI 2009},
  editor    = {Eymann, Torsten},
  publisher = {Universit{\"a}t Bayreuth Lehrstuhl f{\"u}r Wirtschaftsinformatik},
  address   = {Bayreuth},
  issn      = {1864-9300},
  url       = {http://nbn-resolving.de/urn:nbn:de:bvb:703-opus-5462},
  pages     = {11 -- 23},
  year      = {2011},
  abstract  = {Durch die Fragmentierung von Wertsch{\"o}pfungsketten ergeben sich neue Herausforderungen f{\"u}r das Management von Kundenbeziehungen. Die Dissertation untersucht die daraus resultierenden Anforderungen an eine {\"u}bergreifende Integration von Customer Relationship Management in der Telekommunikationsindustrie. Ziel ist es, durch Anwendung von Methoden eines Enterprise Architecture Framework eine {\"u}bergreifend L{\"o}sung zu gestalten. Grundlegende Pr{\"a}misse dabei ist, dass die {\"u}bergreifende Gestaltung eines Customer Relationship Management f{\"u}r alle an der Wertsch{\"o}pfung beteiligten Unternehmen vorteilhaft ist.},
  language  = {de}
}
@inproceedings{CzarneckiWinkelmannSpiliopoulou2011,
  author    = {Czarnecki, Christian and Winkelmann, Axel and Spiliopoulou, Myra},
  title     = {Making business systems in the telecommunication industry more customer-oriented},
  series = {Information Systems Development : Business Systems and Services: Modeling and Development},
  booktitle = {Information Systems Development : Business Systems and Services: Modeling and Development},
  editor    = {Pokorny, Jaroslav and Repa, Vaclav and Richta, Karel and Wojtkowski, Wita and Linger, Henry and Barry, Chris and Lang, Michael},
  publisher = {Springer},
  address   = {New York},
  isbn      = {978-1-4419-9645-9 (Print)},
  doi       = {10.1007/978-1-4419-9790-6_14},
  pages     = {169 -- 180},
  year      = {2011},
  abstract  = {Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company.},
  language  = {en}
}
@inproceedings{DachwaldXuFeldmannetal.2011,
  author    = {Dachwald, Bernd and Xu, Changsheng and Feldmann, Marco and Plescher, Engelbert},
  title     = {IceMole : Development of a novel subsurface ice probe and testing of the first prototype on the Morteratsch Glacier},
  series = {EGU General Assembly 2011 Vienna | Austria | 03 - 08 April 2011},
  booktitle = {EGU General Assembly 2011 Vienna | Austria | 03 - 08 April 2011},
  year      = {2011},
  abstract  = {We present the novel concept of a combined drilling and melting probe for subsurface ice research. This probe, named "IceMole", is currently developed, built, and tested at the FH Aachen University of Applied Sciences' Astronautical Laboratory. Here, we describe its first prototype design and report the results of its field tests on the Swiss Morteratsch glacier. Although the IceMole design is currently adapted to terrestrial glaciers and ice shields, it may later be modified for the subsurface in-situ investigation of extraterrestrial ice, e.g., on Mars, Europa, and Enceladus. If life exists on those bodies, it may be present in the ice (as life can also be found in the deep ice of Earth).},
  language  = {en}
}
@inproceedings{DachwaldXuFeldmannetal.2011,
  author    = {Dachwald, Bernd and Xu, Changsheng and Feldmann, Marco and Plescher, Engelbert and Digel, Ilya and Artmann, Gerhard},
  title     = {Development and testing of a subsurface probe for detection of life in deep ice : [abstract]},
  year      = {2011},
  abstract  = {We present the novel concept of a combined drilling and melting probe for subsurface ice research. This probe, named "IceMole", is currently developed, built, and tested at the FH Aachen University of Applied Sciences' Astronautical Laboratory. Here, we describe its first prototype design and report the results of its field tests on the Swiss Morteratsch glacier. Although the IceMole design is currently adapted to terrestrial glaciers and ice shields, it may later be modified for the subsurface in-situ investigation of extraterrestrial ice, e.g., on Mars, Europa, and Enceladus. If life exists on those bodies, it may be present in the ice (as life can also be found in the deep ice of Earth).},
  subject      = {Eisschicht},
  language  = {en}
}
@inproceedings{Dahmann2011,
  author    = {Dahmann, Peter},
  title     = {Stemme S10 VTX als multifunktionales Forschungsflugzeug},
  series = {Deutscher Luft- und Raumfahrtkongress 2011 : Bremen, 27. bis 29. September 2011 ; Tagungsband},
  booktitle = {Deutscher Luft- und Raumfahrtkongress 2011 : Bremen, 27. bis 29. September 2011 ; Tagungsband},
  publisher = {Dt. Gesellschaft f{\"u}r Luft- und Raumfahrt},
  address   = {Bonn},
  isbn      = {978-3-9321-8274-7},
  pages     = {357 -- 364},
  year      = {2011},
  language  = {de}
}
@inproceedings{DammRitzStrauch2011,
  author    = {Damm, Sebastian and Ritz, Thomas and Strauch, Jakob},
  title     = {Muster und Cloud Computing als Plattformstrategie f{\"u}r mobile Unternehmenssoftware},
  series = {Mobile und ubiquit{\"a}re Informationssysteme : MMS 2011 ; proceedings der 6. Konferenz, 28. Februar 2011 in Kaiserslautern, Deutschland. - (GI-Edition lecture notes in informatics ; 185)},
  booktitle = {Mobile und ubiquit{\"a}re Informationssysteme : MMS 2011 ; proceedings der 6. Konferenz, 28. Februar 2011 in Kaiserslautern, Deutschland. - (GI-Edition lecture notes in informatics ; 185)},
  editor    = {H{\"o}pfner, Hagen},
  publisher = {Ges. f{\"u}r Informatik},
  address   = {Bonn},
  isbn      = {978-3-88579-279-6},
  pages     = {91 -- 104},
  year      = {2011},
  language  = {de}
}
@inproceedings{DammRitzStrauch2011,
  author    = {Damm, Sebastian and Ritz, Thomas and Strauch, Jakob},
  title     = {Adaption of archetype patterns for mobile cloud-based business apps},
  series = {2011 IEEE International Conference on Pervasive Computing and Communications workshops (PerCom workshops 2011) : Seattle, Washington, USA, 21 - 25 March 2011},
  booktitle = {2011 IEEE International Conference on Pervasive Computing and Communications workshops (PerCom workshops 2011) : Seattle, Washington, USA, 21 - 25 March 2011},
  publisher = {IEEE Service Center},
  address   = {Piscataway, NJ},
  isbn      = {978-1-61284-938-6 (Print)},
  doi       = {10.1109/PERCOMW.2011.5766849},
  pages     = {100 -- 105},
  year      = {2011},
  language  = {en}
}
@inproceedings{DoeringKuhnhenneFeldmann2011,
  author    = {D{\"o}ring, Bernd and Kuhnhenne, Markus and Feldmann, Markus},
  title     = {Floor systems - key elements for sustainable multi-storey buildings},
  series = {SB11 Helsinki World Sustainable Building Conference : 18. - 21.10.2011},
  booktitle = {SB11 Helsinki World Sustainable Building Conference : 18. - 21.10.2011},
  organization    = {World Sustainable Building Conference <2011, Helsinki>},
  pages     = {1 -- 6},
  year      = {2011},
  language  = {en}
}
@inproceedings{ElsenSchmalzbauer2011,
  author    = {Elsen, Ingo and Schmalzbauer, Michael},
  title     = {Messsystematik zur Steuerung der Produkt- und Prozessqualit{\"a}t in Systemintegrationsprojekten - ein Erfahrungsbericht},
  series = {Software Engineering 2011 - Fachtagung des GI-Fachbereichs Softwaretechnik, 21. - 25. Februar 2011 in Karlsruhe},
  booktitle = {Software Engineering 2011 - Fachtagung des GI-Fachbereichs Softwaretechnik, 21. - 25. Februar 2011 in Karlsruhe},
  editor    = {Reussner, Ralf and Grund, Matthias and Andreas, Oberweis and Tichy, Walter},
  publisher = {Gesellschaft f{\"u}r Informatik eV},
  address   = {Bonn},
  isbn      = {9783885792772},
  issn      = {1617-5468},
  pages     = {1 Seite},
  year      = {2011},
  abstract  = {Der Erfolg eines Softwarenentwicklungsprojektes insbesondere eines Systemintegrationsprojektes wird mit der Erf{\"u}llung des „Teufelsdreiecks", „In-Time", „In-Budget", „In-Quality" gemessen. Hierzu ist die Kenntnis der Software- und Prozessqualit{\"a}t essenziell, um die Einhaltung der Qualit{\"a}tskriterien festzustellen, aber auch, um eine Vorhersage hinsichtlich Termin- und Budgettreue zu treffen. Zu diesem Zweck wurde in der T-Systems Systems Integration ein System aus verschiedenen Key Performance Indikatoren entworfen und in der Organisation implementiert, das genau das leistet und die Kriterien f{\"u}r CMMI Level 3 erf{\"u}llt.},
  language  = {de}
}
@inproceedings{FrickeZiolkoAnthrakidisetal.2011,
  author    = {Fricke, Barbara and Ziolko, C. and Anthrakidis, Anette and Alexopoulos, Spiros and Hoffschmidt, Bernhard and Dillig, M. and Giese, F.},
  title     = {InnoSol - life cycle analysis of solar power tower plants},
  series = {SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain},
  booktitle = {SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain},
  address   = {Granada},
  pages     = {1 CD-ROM},
  year      = {2011},
  language  = {en}
}