@article{Pietsch2015,
  author    = {Pietsch, Wolfram},
  title     = {Augmenting voice of the customer analysis by analysis of belief},
  series = {QFD-Forum},
  journal   = {QFD-Forum},
  number    = {30},
  issn      = {1431-6951},
  pages     = {1 -- 5},
  year      = {2015},
  language  = {en}
}
@article{GollandEngling2015,
  author    = {Golland, Alexander and Engling, Christoph},
  title     = {Offene und geschlossene WLAN: Rechtliche H{\"u}rden bei Betrieb eines {\"o}ffentlichen Internetzugangs},
  series = {DSB Datenschutz-Berater},
  volume    = {39},
  journal   = {DSB Datenschutz-Berater},
  number    = {5},
  publisher = {Beck},
  address   = {G{\"u}tersloh},
  issn      = {0170-7256},
  pages     = {102 -- 103},
  year      = {2015},
  language  = {de}
}