@incollection{BorchertRothe2016, author = {Borchert, J{\"o}rg and Rothe, Sebastian}, title = {Energiemanagement und Versorgung von Chemieparks - Ein Ansatz zur wertsch{\"o}pfungsgetriebenen Risikosteuerung}, series = {Chemiestandorte : Markt, Herausforderungen und Gesch{\"a}ftsmodelle}, booktitle = {Chemiestandorte : Markt, Herausforderungen und Gesch{\"a}ftsmodelle}, editor = {Suntrop, Carsten}, publisher = {Wiley-VCH}, address = {Weinheim}, isbn = {978-3-527-33441-4}, pages = {193 -- 210}, year = {2016}, language = {de} } @incollection{KnocheKruskaWeberetal.2001, author = {Knoche, K. F. and Kruska, Martin and Weber, P. and Kuperjans, Isabel}, title = {Energiemanagement}, series = {Lexikon Nachhaltiges Wirtschaften. - (Lehr- und Handb{\"u}cher zur {\"o}kologischen Unternehmensf{\"u}hrung und Umwelt{\"o}konomie)}, booktitle = {Lexikon Nachhaltiges Wirtschaften. - (Lehr- und Handb{\"u}cher zur {\"o}kologischen Unternehmensf{\"u}hrung und Umwelt{\"o}konomie)}, editor = {Schulz, Werner F.}, publisher = {Oldenbourg}, address = {M{\"u}nchen [u.a.]}, isbn = {3-486-24523-6}, pages = {88 -- 92}, year = {2001}, language = {de} } @incollection{SchmitzDietzeCzarnecki2019, author = {Schmitz, Manfred and Dietze, Christian and Czarnecki, Christian}, title = {Enabling digital transformation through robotic process automation at Deutsche Telekom}, series = {Enabling digital transformation through robotic process automation at Deutsche Telekom}, booktitle = {Enabling digital transformation through robotic process automation at Deutsche Telekom}, editor = {Urbach, Nils and R{\"o}glinger, Maximilian}, publisher = {Springer}, address = {Cham}, isbn = {978-3-319-95272-7}, doi = {10.1007/978-3-319-95273-4_2}, pages = {15 -- 33}, year = {2019}, abstract = {Due to the high number of customer contacts, fault clearances, installations, and product provisioning per year, the automation level of operational processes has a significant impact on financial results, quality, and customer experience. Therefore, the telecommunications operator Deutsche Telekom (DT) has defined a digital strategy with the objectives of zero complexity and zero complaint, one touch, agility in service, and disruptive thinking. In this context, Robotic Process Automation (RPA) was identified as an enabling technology to formulate and realize DT's digital strategy through automation of rule-based, routine, and predictable tasks in combination with structured and stable data.}, language = {en} } @incollection{CzarneckiHongSchmitzetal.2021, author = {Czarnecki, Christian and Hong, Chin-Gi and Schmitz, Manfred and Dietze, Christian}, title = {Enabling digital transformation through cognitive robotic process automation at Deutsche Telekom Services Europe}, series = {Digitalization Cases Vol. 2 : Mastering digital transformation for global business}, booktitle = {Digitalization Cases Vol. 2 : Mastering digital transformation for global business}, editor = {Urbach, Nils and R{\"o}glinger, Maximilian and Kautz, Karlheinz and Alias, Rose Alinda and Saunders, Carol and Wiener, Martin}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-80002-4 (Print)}, doi = {10.1007/978-3-030-80003-1}, pages = {123 -- 138}, year = {2021}, abstract = {Subject of this case is Deutsche Telekom Services Europe (DTSE), a service center for administrative processes. Due to the high volume of repetitive tasks (e.g., 100k manual uploads of offer documents into SAP per year), automation was identified as an important strategic target with a high management attention and commitment. DTSE has to work with various backend application systems without any possibility to change those systems. Furthermore, the complexity of administrative processes differed. When it comes to the transfer of unstructured data (e.g., offer documents) to structured data (e.g., MS Excel files), further cognitive technologies were needed.}, language = {en} } @incollection{Laack2012, author = {Laack, Walter van}, title = {Elektro- und Ultraschalltherapie}, series = {Leitfaden Naturheilverfahren : f{\"u}r die {\"a}rztliche Praxis}, booktitle = {Leitfaden Naturheilverfahren : f{\"u}r die {\"a}rztliche Praxis}, editor = {Beer, Andr{\´e}-Michael and Adler, Martin}, publisher = {Elsevier}, address = {Amsterdam}, isbn = {978-3-437-56103-0}, doi = {10.1016/B978-3-437-56103-0.10013-5}, pages = {285 -- 299}, year = {2012}, language = {de} } @incollection{LinckeHaertschHoffmannetal.1997, author = {Lincke, D.-M. and Haertsch, P. and Hoffmann, C. P. and Lindemann, Markus}, title = {Electronic Commerce Plattformen f{\"u}r den Werkzeugmaschinenbau}, series = {Internet im Industrieg{\"u}termarketing - Status quo und Entwicklungsperspektiven am Beispiel der Schweizer Werkzeugmaschinen-Industrie / Johannes Dickel ... (Hrsg.) Thexis-Fachbericht f{\"u}r Marketing. 97,4}, booktitle = {Internet im Industrieg{\"u}termarketing - Status quo und Entwicklungsperspektiven am Beispiel der Schweizer Werkzeugmaschinen-Industrie / Johannes Dickel ... (Hrsg.) Thexis-Fachbericht f{\"u}r Marketing. 97,4}, publisher = {Thexis}, address = {St. Gallen}, isbn = {3-908545-38-2}, pages = {60 -- 85}, year = {1997}, language = {de} } @incollection{SchoeningPoghossianGluecketal.2014, author = {Sch{\"o}ning, Michael Josef and Poghossian, Arshak and Gl{\"u}ck, Olaf and Thust, Marion}, title = {Electrochemical methods for the determination of chemical variables in aqueous media}, series = {Measurement, instrumentation, and sensors handbook / ed. by John G. Webster [u.a.] Vol. 2 : Electromagnetic, optical, radiation, chemical, and biomedical measurement}, booktitle = {Measurement, instrumentation, and sensors handbook / ed. by John G. Webster [u.a.] Vol. 2 : Electromagnetic, optical, radiation, chemical, and biomedical measurement}, publisher = {CRC Pr.}, address = {Boca Raton, Fla.}, isbn = {978-1-4398-4891-3}, pages = {55-1 -- 55-54}, year = {2014}, language = {en} } @incollection{SchoeningPoghossianGluecketal.2014, author = {Sch{\"o}ning, Michael Josef and Poghossian, Arshak and Gl{\"u}ck, Olaf and Thust, Marion}, title = {Electrochemical composition measurement}, series = {Measurement, instrumentation, and sensors handbook: electromagnetic, optical, radiation, chemical, and biomedical measuremen}, booktitle = {Measurement, instrumentation, and sensors handbook: electromagnetic, optical, radiation, chemical, and biomedical measuremen}, edition = {2nd ed.}, publisher = {CRC Pr.}, address = {Boca Raton, Fa.}, isbn = {978-1-4398-4891-3}, pages = {55-1 -- 55-54}, year = {2014}, language = {en} } @incollection{Fabo2018, author = {Fabo, Sabine}, title = {Einspr{\"u}che gegen den informierten Himmel ; Wegsehen; Distanzschaffen, Spielen}, series = {Orbitale Irritationen / Herausgeber: REMOTEWORDS: Achim Mohn{\´e} \& Uta Kopp}, booktitle = {Orbitale Irritationen / Herausgeber: REMOTEWORDS: Achim Mohn{\´e} \& Uta Kopp}, publisher = {Herbert von Halem Verlag}, address = {K{\"o}ln}, isbn = {978-3-86962-302-3}, pages = {20 -- 45}, year = {2018}, language = {de} } @incollection{KrollLudwigs2011, author = {Kroll-Ludwigs, Kathrin}, title = {Einleitung vor \S 1297 BGB}, series = {Erman B{\"u}rgerliches Gesetzbuch : Handkommentar mit AGBG, EGBGB, ErbbauVO, HausratsVO, HausTWG, ProdHaftG, Sachen-RBerG, SchuldRAnpG, VerbrKrG. Bd. 2 Bd. 2 [\S\S 759 - 2385, ProdHaftG, ErbbauRG, VersAus-glG, VBVG, LPartG, WEG, EGBGB]}, booktitle = {Erman B{\"u}rgerliches Gesetzbuch : Handkommentar mit AGBG, EGBGB, ErbbauVO, HausratsVO, HausTWG, ProdHaftG, Sachen-RBerG, SchuldRAnpG, VerbrKrG. Bd. 2 Bd. 2 [\S\S 759 - 2385, ProdHaftG, ErbbauRG, VersAus-glG, VBVG, LPartG, WEG, EGBGB]}, edition = {13., neu bearb. Aufl.}, publisher = {Verlag Dr. Otto Schmidt}, address = {K{\"o}ln}, isbn = {9783504471019}, pages = {4299}, year = {2011}, language = {de} }