@book{JanzEblingGottschalketal.1999,
  author    = {Janz, Norbert and Ebling, G{\"u}nther and Gottschalk, Sandra and Niggemann, Hiltrud},
  title     = {2nd Community Innovation Survey. 2nd Interim Report. Report prepared for Eurostat / Ebling, G. , S. Gottschalk, N. Janz und H. Niggemann},
  publisher = {ZEW Zentrum f{\"u}r Europ{\"a}ische Wirtschaftsforschung},
  address   = {Mannheim},
  year      = {1999},
  language  = {en}
}
@book{JanzEblingGottschalketal.1999,
  author    = {Janz, Norbert and Ebling, G{\"u}nther and Gottschalk, Sandra and Licht, Georg},
  title     = {Prospects of the German Economy: Innovation Activities in the Manufacturing Sector. Survey 1998 (English translation) / Janz, N., G. Ebling, S. Gottschalk, G. Licht und H. Niggemann},
  publisher = {ZEW Zentrum f{\"u}r Europ{\"a}ische Wirtschaftsforschung},
  address   = {Mannheim},
  year      = {1999},
  language  = {en}
}
@book{JanzEblingGottschalketal.1999,
  author    = {Janz, Norbert and Ebling, G{\"u}nther and Gottschalk, Sandra and Licht, Georg},
  title     = {Services in the Future. Innovation Activities in the Service Sector. Survey 1998 (English translation) / Janz, N., G. Ebling, S. Gottschalk, G. Licht und H. Niggemann},
  publisher = {ZEW Zentrum f{\"u}r Europ{\"a}ische Wirtschaftsforschung},
  address   = {Mannheim},
  year      = {1999},
  language  = {en}
}
@book{JanzLichtEblingetal.1999,
  author    = {Janz, Norbert and Licht, Georg and Ebling, G{\"u}nther and Niggemann, Hiltrud},
  title     = {Innovation in the Service Sector. Selected Facts and Some Policy Conclusions / Licht, G., G. Ebling, N. Janz, H. Niggemann},
  publisher = {European Commission},
  address   = {Luxembourg},
  year      = {1999},
  language  = {en}
}
@article{PietschmannVahs1996,
  author    = {Pietschmann, Bernd P. and Vahs, Dietmar},
  title     = {Change Management - Wie Sie Ihr Unternehmen fit f{\"u}r die Zukunft machen. Teil 1: Erfolgsfaktoren von Ver{\"a}nderungsprozessen},
  series = {News / ASU ; BJU : von Unternehmern f{\"u}r Unternehmer. Ausgabe Baden-W{\"u}rttemberg. 13 (1996), H. 5},
  journal   = {News / ASU ; BJU : von Unternehmern f{\"u}r Unternehmer. Ausgabe Baden-W{\"u}rttemberg. 13 (1996), H. 5},
  pages     = {76 -- 79},
  year      = {1996},
  language  = {en}
}
@article{PietschmannVahs1996,
  author    = {Pietschmann, Bernd P. and Vahs, Dietmar},
  title     = {Change Management - Wie Sie Ihr Unternehmen fit f{\"u}r die Zukunft machen. Teil 2: Prozeßmanagement - Von starren Strukturen zu flexiblen Prozessen},
  series = {News / ASU ; BJU : von Unternehmern f{\"u}r Unternehmer. Ausgabe Baden-W{\"u}rttemberg. 13 (1996), H. 6},
  journal   = {News / ASU ; BJU : von Unternehmern f{\"u}r Unternehmer. Ausgabe Baden-W{\"u}rttemberg. 13 (1996), H. 6},
  pages     = {84 -- 86},
  year      = {1996},
  language  = {en}
}
@article{PietschmannRuhtz2001,
  author    = {Pietschmann, Bernd P. and Ruhtz, Vanessa},
  title     = {Knowledge Management},
  series = {Personal : Zeitschrift f{\"u}r Human Resource Management. 53 (2001), H. 5},
  journal   = {Personal : Zeitschrift f{\"u}r Human Resource Management. 53 (2001), H. 5},
  isbn      = {0031-5605},
  pages     = {242 -- 249},
  year      = {2001},
  language  = {en}
}
@article{Hoepner2004,
  author    = {Hoepner, Gert},
  title     = {Info-Web-Generation},
  series = {Dm-compact : academic news for marketeers / Deutscher Direktmarketing Verband e. V.. 2 (2004), H. 3-4},
  journal   = {Dm-compact : academic news for marketeers / Deutscher Direktmarketing Verband e. V.. 2 (2004), H. 3-4},
  isbn      = {1573-3181},
  pages     = {14 -- 20},
  year      = {2004},
  language  = {en}
}
@article{StephanGueth1984,
  author    = {Stephan, J{\"u}rgen and G{\"u}th, Werner},
  title     = {Equilibrium Selection in the One Seller and Many Buyers Game / G{\"u}th, Werner, Stephan, J{\"u}rgen},
  series = {Zeitschrift f{\"u}r National{\"o}konomie. Journal of Economics. 44 (1984), H. 3},
  journal   = {Zeitschrift f{\"u}r National{\"o}konomie. Journal of Economics. 44 (1984), H. 3},
  isbn      = {1617-7134},
  pages     = {267 -- 281},
  year      = {1984},
  language  = {en}
}
@article{Pietsch2005,
  author    = {Pietsch, Wolfram},
  title     = {Customer-Oriented Specification and Evaluation of IT Service Level Agreements},
  series = {Software process improvement : Elektronische Ressource : 12th European conference ; proceedings / EuroSPI 2005, Budapest, Hungary, November 9 - 11, 2005. Ita Richardson ... (ed.)},
  journal   = {Software process improvement : Elektronische Ressource : 12th European conference ; proceedings / EuroSPI 2005, Budapest, Hungary, November 9 - 11, 2005. Ita Richardson ... (ed.)},
  publisher = {Springer},
  address   = {Berlin [u.a.]},
  isbn      = {3-540-30286-7},
  pages     = {83 -- 94},
  year      = {2005},
  language  = {en}
}