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}
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@article{HeuermannSchiek1993,
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  journal   = {IEEE transactions on instrumentation and measurement : IM / Institute of Electrical and Electronics Engineers, Instrumentation and Measurement Group. 42 (1993), H. 2},
  isbn      = {0018-9456},
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  year      = {1993},
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@article{HeuermannStolleSchiek1995,
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@inproceedings{Ritz2003,
  author    = {Ritz, Thomas},
  title     = {Production and distribution of personalized information services employing mass customization},
  series = {2nd Interdisciplinary World Congress on Mass Customization and Personalization : MCPC'03, October 6 - 8, 2003, Technische Universit{\"a}t M{\"u}nchen, Munic, Germany},
  booktitle = {2nd Interdisciplinary World Congress on Mass Customization and Personalization : MCPC'03, October 6 - 8, 2003, Technische Universit{\"a}t M{\"u}nchen, Munic, Germany},
  edition   = {CD-Ausg.},
  publisher = {Techn. Univ. (TUM)},
  address   = {M{\"u}nchen},
  pages     = {Part IV},
  year      = {2003},
  language  = {en}
}
@inproceedings{StenderRitz2003,
  author    = {Stender, Michael and Ritz, Thomas},
  title     = {Modeling of business-to-business mobile commerce processes},
  series = {Electronic proceedings / ICPR 17, 17th International Conference on Production Research [Blacksburg, Virginia, USA, August 3 - 7, 2003]},
  booktitle = {Electronic proceedings / ICPR 17, 17th International Conference on Production Research [Blacksburg, Virginia, USA, August 3 - 7, 2003]},
  edition   = {CD-ROM-Ausg.},
  address   = {Blacksburg, Va.},
  isbn      = {0-9721257-3-6},
  year      = {2003},
  language  = {en}
}
@book{RitzBenzStender2003,
  author    = {Ritz, Thomas and Benz, Axel and Stender, Michael},
  title     = {Marktstudie mobile CRM-Systeme},
  publisher = {Fraunhofer-IRB-Verl.},
  address   = {Stuttgart},
  isbn      = {3-8167-6361-8},
  pages     = {244 S. : Ill., graph. Darst.},
  year      = {2003},
  language  = {en}
}
@article{Ritz2002,
  author    = {Ritz, Thomas},
  title     = {Personalized Information Services: Production and Distribution of these Services employing Mass-Customization},
  year      = {2002},
  language  = {en}
}
@article{Ritz2002,
  author    = {Ritz, Thomas},
  title     = {Modelling Production of personalized information services and their delivery on multiple distribution channels},
  series = {Personalization Techniques in Electronic Publishing on the Web. Workshop in the Framework of the 2nd international conference on Adaptive Hypermedia and adaptive web based systems (AH2002) in Malaga (ES)},
  journal   = {Personalization Techniques in Electronic Publishing on the Web. Workshop in the Framework of the 2nd international conference on Adaptive Hypermedia and adaptive web based systems (AH2002) in Malaga (ES)},
  pages     = {19 -- 30},
  year      = {2002},
  language  = {en}
}
@inproceedings{Ritz2001,
  author    = {Ritz, Thomas},
  title     = {Personalized information services : an electronic information commodity and its production},
  series = {Electronic publishing '01 : 2001 in the digital publishing odyssey ; proceedings of an ICCC/IFIP conference held at the University of Kent at Canterbury, Kent, United Kingdom, 5 - 7 July, 2001 ; [proceedings of the Fifth Conference on Electronic Publishing]},
  booktitle = {Electronic publishing '01 : 2001 in the digital publishing odyssey ; proceedings of an ICCC/IFIP conference held at the University of Kent at Canterbury, Kent, United Kingdom, 5 - 7 July, 2001 ; [proceedings of the Fifth Conference on Electronic Publishing]},
  publisher = {IOS Press [u.a.]},
  address   = {Amsterdam},
  isbn      = {1-58603-191-0},
  pages     = {48 -- 58},
  year      = {2001},
  language  = {en}
}