@incollection{HaukCzarneckiDietze2018,
  author    = {Hauk, Joachim and Czarnecki, Christian and Dietze, Christian},
  title     = {Prozessorientierte Messung der Customer Experience am Beispiel der Telekommunikationsindustrie},
  series = {Customer Experience im Zeitalter des Kunden : Best Practices, Lessons Learned und Forschungsergebnisse},
  booktitle = {Customer Experience im Zeitalter des Kunden : Best Practices, Lessons Learned und Forschungsergebnisse},
  editor    = {Rusnjak, Andreas and Schallmo, Daniel R. A.},
  publisher = {Springer Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3-658-18961-7},
  doi       = {10.1007/978-3-658-18961-7_7},
  pages     = {195 -- 216},
  year      = {2018},
  abstract  = {Hohe Wettbewerbsintensit{\"a}t und gestiegene Kundenanforderungen erfordern bei Telekommunikationsunternehmen eine aktive Gestaltung der Customer Experience (CX). Ein wichtiger Aspekt dabei ist die CX-Messung. Traditionelle Zufriedenheitsmessungen sind oft nicht ausreichend, um die Kundenerfahrung in komplexen Prozessen vollst{\"a}ndig zu erfassen. Daher wird in diesem Kapitel eine prozess{\"u}bergreifende Referenzl{\"o}sung zur CX-Messung am Beispiel der Telekommunikationsindustrie vorgeschlagen. Ausgangspunkt ist ein industriespezifisches Prozessmodell, das sich an dem Referenzmodell eTOM orientiert. Dieses wird um Messpunkte erweitert, die Schwachstellen in Bezug auf die CX identifizieren. F{\"u}r die erkannten Schwachstellen werden {\"u}ber eine Referenzmatrix m{\"o}gliche Ausl{\"o}ser abgeleitet und anhand von typischen Gesch{\"a}ftsfallmengen bewertet. Somit ist eine direkte Zuordnung und Erfolgsmessung konkreter Maßnahmen zur Behebung der Schwachstellen m{\"o}glich. Die so entwickelte Referenzl{\"o}sung wurde im Projekt K1 bei der Deutschen Telekom erfolgreich umgesetzt. Details zur Umsetzung werden als Fallstudien dargestellt.},
  language  = {de}
}
@incollection{AltherrLeise2021,
  author    = {Altherr, Lena and Leise, Philipp},
  title     = {Resilience as a concept for mastering uncertainty},
  series = {Mastering Uncertainty in Mechanical Engineering},
  booktitle = {Mastering Uncertainty in Mechanical Engineering},
  publisher = {Springer},
  address   = {Cham},
  isbn      = {978-3-030-78353-2},
  doi       = {10.1007/978-3-030-78354-9},
  pages     = {412 -- 417},
  year      = {2021},
  language  = {en}
}
@incollection{NiemuellerEwertReuteretal.2014,
  author    = {Niem{\"u}ller, Tim and Ewert, Daniel and Reuter, Sebastian and Ferrein, Alexander and Jeschke, Sabina and Lakemeyer, Gerhard},
  title     = {RoboCup logistics league sponsored by festo: A competitive factory automation testbed},
  series = {RoboCup 2013: Robot World Cup XVII : Eindhoven; Netherlands; 1 July 2013 through 1 July 2013. (Lecture notes in computer science ; 8371)},
  booktitle = {RoboCup 2013: Robot World Cup XVII : Eindhoven; Netherlands; 1 July 2013 through 1 July 2013. (Lecture notes in computer science ; 8371)},
  publisher = {Springer},
  address   = {Berlin},
  organization    = {RoboCup International Symposium <17, 2013, Eindhoven>},
  isbn      = {978-3-662-44467-2 (Print) 978-3-662-44468-9 (Online)},
  pages     = {336 -- 347},
  year      = {2014},
  abstract  = {A new trend in automation is to deploy so-called cyber-physical systems (CPS) which combine computation with physical processes. The novel RoboCup Logistics League Sponsored by Festo (LLSF) aims at such CPS logistic scenarios in an automation setting. A team of robots has to produce products from a number of semi-finished products which they have to machine during the game. Different production plans are possible and the robots need to recycle scrap byproducts. This way, the LLSF is a very interesting league offering a number of challenging research questions for planning, coordination, or communication in an application-driven scenario. In this paper, we outline the objectives of the LLSF and present steps for developing the league further towards a benchmark for logistics scenarios for CPS. As a major milestone we present the new automated referee system which helps in governing the game play as well as keeping track of the scored points in a very complex factory scenario.},
  language  = {en}
}
@incollection{Czarnecki2019,
  author    = {Czarnecki, Christian},
  title     = {Robotergesteuerte Prozessautomatisierung},
  series = {Enzyklop{\"a}die der Wirtschaftsinformatik},
  booktitle = {Enzyklop{\"a}die der Wirtschaftsinformatik},
  publisher = {Gito},
  address   = {Berlin},
  pages     = {1 -- 3},
  year      = {2019},
  language  = {de}
}
@incollection{CzarneckiFettke2021,
  author    = {Czarnecki, Christian and Fettke, Peter},
  title     = {Robotic process automation : Positioning, structuring, and framing the work},
  series = {Robotic process automation : Management, technology, applications},
  booktitle = {Robotic process automation : Management, technology, applications},
  editor    = {Czarnecki, Christian and Fettke, Peter},
  publisher = {De Gruyter},
  address   = {Oldenbourg},
  isbn      = {978-3-11-067668-6 (Print)},
  doi       = {10.1515/9783110676693-202},
  pages     = {3 -- 24},
  year      = {2021},
  abstract  = {Robotic process automation (RPA) has attracted increasing attention in research and practice. This chapter positions, structures, and frames the topic as an introduction to this book. RPA is understood as a broad concept that comprises a variety of concrete solutions. From a management perspective RPA offers an innovative approach for realizing automation potentials, whereas from a technical perspective the implementation based on software products and the impact of artificial intelligence (AI) and machine learning (ML) are relevant. RPA is industry-independent and can be used, for example, in finance, telecommunications, and the public sector. With respect to RPA this chapter discusses definitions, related approaches, a structuring framework, a research framework, and an inside as well as outside architectural view. Furthermore, it provides an overview of the book combined with short summaries of each chapter.},
  language  = {en}
}
@incollection{StollenwerkFranzkeMaureretal.2023,
  author    = {Stollenwerk, Dominik and Franzke, Till and Maurer, Florian and Reinkensmeier, Sebastian and Kim, Franken and Tambornino, Philipp and Haas, Florian and Rieke, Christian and Hermanuz, Andreas and Borchert, J{\"o}rg and Ritz, Thomas and Sander, Volker},
  title     = {Smarte Lades{\"a}ulen : Netz- und Marktdienliches {\"o}ffentliches Laden},
  series = {Towards the New Normal in Mobility : Technische und betriebswirtschaftliche Aspekte},
  booktitle = {Towards the New Normal in Mobility : Technische und betriebswirtschaftliche Aspekte},
  editor    = {Proff, Heike},
  publisher = {Springer Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3-658-39437-0 (Print)},
  doi       = {10.1007/978-3-658-39438-7_18},
  pages     = {287 -- 304},
  year      = {2023},
  abstract  = {Stand 01.01.2022 sind in Deutschland 618.460 elektrisch angetriebene KFZ zugelassen. Insgesamt sind derzeit 48.540.878 KFZ zugelassen, was einer Elektromobilit{\"a}tsquote von ca. 1,2 \% entspricht. Derzeit werden Elektromobile {\"u}ber Ladestationen oder Steckdosen mit dem Stromnetz verbunden und {\"u}blicherweise mit der vollen Ladekapazit{\"a}t des Anschlusses aufgeladen, bis das Batteriemanagementsystem des Fahrzeugs abh{\"a}ngig vom Ladezustand der Batterie die Ladeleistung reduziert.},
  language  = {de}
}
@incollection{Alt2022,
  author    = {Alt, Helmut},
  title     = {Speicher speichern, Leiter leiten},
  series = {Generationenprojekt Energiewende : Elektroenergiepolitik im Spannungsfeld zwischen Vision und Mission / Herbert Niederhausen (Hrsg.)},
  booktitle = {Generationenprojekt Energiewende : Elektroenergiepolitik im Spannungsfeld zwischen Vision und Mission / Herbert Niederhausen (Hrsg.)},
  publisher = {Books on Demand},
  address   = {Norderstedt},
  isbn      = {9783755774389},
  pages     = {125 -- 136},
  year      = {2022},
  language  = {de}
}
@incollection{PfetschAbeleAltherretal.2021,
  author    = {Pfetsch, Marc E. and Abele, Eberhard and Altherr, Lena and B{\"o}lling, Christian and Br{\"o}tz, Nicolas and Dietrich, Ingo and Gally, Tristan and Geßner, Felix and Groche, Peter and Hoppe, Florian and Kirchner, Eckhard and Kloberdanz, Hermann and Knoll, Maximilian and Kolvenbach, Philip and Kuttich-Meinlschmidt, Anja and Leise, Philipp and Lorenz, Ulf and Matei, Alexander and Molitor, Dirk A. and Niessen, Pia and Pelz, Peter F. and Rexer, Manuel and Schmitt, Andreas and Schmitt, Johann M. and Schulte, Fiona and Ulbrich, Stefan and Weigold, Matthias},
  title     = {Strategies for mastering uncertainty},
  series = {Mastering uncertainty in mechanical engineering},
  booktitle = {Mastering uncertainty in mechanical engineering},
  publisher = {Springer},
  address   = {Cham},
  isbn      = {978-3-030-78353-2},
  doi       = {10.1007/978-3-030-78354-9_6},
  pages     = {365 -- 456},
  year      = {2021},
  abstract  = {This chapter describes three general strategies to master uncertainty in technical systems: robustness, flexibility and resilience. It builds on the previous chapters about methods to analyse and identify uncertainty and may rely on the availability of technologies for particular systems, such as active components. Robustness aims for the design of technical systems that are insensitive to anticipated uncertainties. Flexibility increases the ability of a system to work under different situations. Resilience extends this characteristic by requiring a given minimal functional performance, even after disturbances or failure of system components, and it may incorporate recovery. The three strategies are described and discussed in turn. Moreover, they are demonstrated on specific technical systems.},
  language  = {en}
}
@incollection{CzarneckiBensberg2019,
  author    = {Czarnecki, Christian and Bensberg, Frank},
  title     = {Telekommunikationsunternehmen, Anwendungssysteme f{\"u}r},
  series = {Enzyklop{\"a}die der Wirtschaftsinformatik},
  booktitle = {Enzyklop{\"a}die der Wirtschaftsinformatik},
  publisher = {Gito},
  address   = {Berlin},
  pages     = {1 -- 3},
  year      = {2019},
  language  = {de}
}
@incollection{GligorevicEppleSchnell2011,
  author    = {Gligorevic, Snjezana and Epple, Ulrich and Schnell, Michael},
  title     = {The LDACS1 physical layer design},
  series = {Future aeronautical communications},
  booktitle = {Future aeronautical communications},
  publisher = {Intech},
  address   = {London},
  isbn      = {978-953-307-625-6},
  pages     = {317 -- 332},
  year      = {2011},
  language  = {en}
}