@book{RitzBenzStender2003,
  author    = {Ritz, Thomas and Benz, Axel and Stender, Michael},
  title     = {Marktstudie mobile CRM-Systeme},
  publisher = {Fraunhofer-IRB-Verl.},
  address   = {Stuttgart},
  isbn      = {3-8167-6361-8},
  pages     = {244 S. : Ill., graph. Darst.},
  year      = {2003},
  language  = {en}
}
@article{Ritz2002,
  author    = {Ritz, Thomas},
  title     = {Personalized Information Services: Production and Distribution of these Services employing Mass-Customization},
  year      = {2002},
  language  = {en}
}
@article{Ritz2002,
  author    = {Ritz, Thomas},
  title     = {Modelling Production of personalized information services and their delivery on multiple distribution channels},
  series = {Personalization Techniques in Electronic Publishing on the Web. Workshop in the Framework of the 2nd international conference on Adaptive Hypermedia and adaptive web based systems (AH2002) in Malaga (ES)},
  journal   = {Personalization Techniques in Electronic Publishing on the Web. Workshop in the Framework of the 2nd international conference on Adaptive Hypermedia and adaptive web based systems (AH2002) in Malaga (ES)},
  pages     = {19 -- 30},
  year      = {2002},
  language  = {en}
}
@inproceedings{Ritz2001,
  author    = {Ritz, Thomas},
  title     = {Personalized information services : an electronic information commodity and its production},
  series = {Electronic publishing '01 : 2001 in the digital publishing odyssey ; proceedings of an ICCC/IFIP conference held at the University of Kent at Canterbury, Kent, United Kingdom, 5 - 7 July, 2001 ; [proceedings of the Fifth Conference on Electronic Publishing]},
  booktitle = {Electronic publishing '01 : 2001 in the digital publishing odyssey ; proceedings of an ICCC/IFIP conference held at the University of Kent at Canterbury, Kent, United Kingdom, 5 - 7 July, 2001 ; [proceedings of the Fifth Conference on Electronic Publishing]},
  publisher = {IOS Press [u.a.]},
  address   = {Amsterdam},
  isbn      = {1-58603-191-0},
  pages     = {48 -- 58},
  year      = {2001},
  language  = {en}
}
@article{Ritz2002,
  author    = {Ritz, Thomas},
  title     = {Mass Customized Production of Information Services - The combination of economies-of-scale with economies-of-scope},
  series = {Media firms : structures, operations, and performance ; [World Media Economics Conference, 5th : 2002 : Turku, Finland] / ed. by Robert G. Picard},
  journal   = {Media firms : structures, operations, and performance ; [World Media Economics Conference, 5th : 2002 : Turku, Finland] / ed. by Robert G. Picard},
  publisher = {Erlbaum},
  address   = {Mahwah, NJ [u.a.]},
  isbn      = {0-8058-4165-2},
  pages     = {267 S. : graph. Darst.},
  year      = {2002},
  language  = {en}
}
@article{Ritz2002,
  author    = {Ritz, Thomas},
  title     = {Modelling mass customization of digital news services},
  series = {International journal of e-business strategy management},
  volume    = {3},
  journal   = {International journal of e-business strategy management},
  number    = {3},
  year      = {2002},
  language  = {en}
}
@book{BenknerDavid1999,
  author    = {Benkner, Thorsten and David, Klaus},
  title     = {Digitale Mobilfunksysteme : Grundlagen und aktuelle Systeme. - 2., aktualis. u. erw. Aufl.},
  publisher = {Teubner},
  address   = {Stuttgart},
  isbn      = {3-519-16181-8},
  pages     = {XIII, 457 S.. : graph. Darst.},
  year      = {1999},
  language  = {en}
}
@article{Benkner1999,
  author    = {Benkner, Thorsten},
  title     = {Wireless ATM - Broadband Mobile Radio Systems},
  series = {Multiaccess, mobility and teletraffic for wireless communications. Workshop on Multiaccess, Mobility and Teletraffic for Wireless Communications <4, 1998, Washington, DC>},
  journal   = {Multiaccess, mobility and teletraffic for wireless communications. Workshop on Multiaccess, Mobility and Teletraffic for Wireless Communications <4, 1998, Washington, DC>},
  publisher = {Kluwer},
  address   = {Boston [u.a.]},
  pages     = {155 -- 170},
  year      = {1999},
  language  = {en}
}
@book{Benkner1998,
  author    = {Benkner, Thorsten},
  title     = {Wireless ATM Access and Advanced Software Techniques for Mobile Network Architektures. Deliverable 1: Service requirements, state of the art and guidelines for the development for future radio and mobile networks.},
  year      = {1998},
  language  = {en}
}
@article{Benkner1998,
  author    = {Benkner, Thorsten},
  title     = {Optimum Transmission Power in High Capacity Umbrella Cell Systems},
  series = {Multiaccess, mobility and teletraffic : advances in wireless networks ; [proceedings of the Third Workshop on Multiaccess, Mobility and Teletraffic for Personal Communications held in December 1997 in Melbourne, Australia] / ed. by David Everitt ...},
  journal   = {Multiaccess, mobility and teletraffic : advances in wireless networks ; [proceedings of the Third Workshop on Multiaccess, Mobility and Teletraffic for Personal Communications held in December 1997 in Melbourne, Australia] / ed. by David Everitt ...},
  publisher = {Kluwer},
  address   = {Boston, Mass. [u.a.]},
  isbn      = {0-7923-8091-6},
  pages     = {221 -- 232},
  year      = {1998},
  language  = {en}
}