@book{Pietsch1996,
  author    = {Pietsch, Wolfram},
  title     = {Reengineering und Wirtschaftlichkeit},
  publisher = {Springer},
  address   = {Berlin [u.a.]},
  isbn      = {3-540-60603-3},
  pages     = {230 S.},
  year      = {1996},
  language  = {de}
}
@book{Pietsch1992,
  author    = {Pietsch, Wolfram},
  title     = {Methodik des betrieblichen Software-Projektmanagements : Grundlagen, Begr{\"u}ndung und Konzeption eines evolution{\"a}ren Ansatzes},
  publisher = {de Gruyter},
  address   = {Berlin [u.a.]},
  isbn      = {3-11-013492-6},
  pages     = {Getr. Z{\"a}hlung : graph. Darst.},
  year      = {1992},
  language  = {de}
}
@article{Pietsch2004,
  author    = {Pietsch, Wolfram},
  title     = {IT Service Level Agreements},
  series = {Das Wirtschaftsstudium : wisu ; Zeitschrift f{\"u}r Ausbildung, Examen, Berufseinstieg und Weiterbildung (2004)},
  journal   = {Das Wirtschaftsstudium : wisu ; Zeitschrift f{\"u}r Ausbildung, Examen, Berufseinstieg und Weiterbildung (2004)},
  isbn      = {0340-3084},
  pages     = {1366 -- 1369},
  year      = {2004},
  language  = {de}
}
@article{Pietsch1997,
  author    = {Pietsch, Wolfram},
  title     = {Kundenorientiertes Software-Prozeßmanagement},
  series = {IM : die Fachzeitschrift f{\"u}r Information Management \& Consulting. 12 (1997), H. 1},
  journal   = {IM : die Fachzeitschrift f{\"u}r Information Management \& Consulting. 12 (1997), H. 1},
  isbn      = {0930-5181, 1616-1017},
  pages     = {21 -- 26},
  year      = {1997},
  language  = {de}
}
@article{Pietsch1999,
  author    = {Pietsch, Wolfram},
  title     = {Risk-based Deployment of Standard Software Rollout Processes - a pragmatic approach},
  series = {QFD : transactions from the Eleventh Symposium on Quality Function Deployment, [June 12 - 18, 1999, Novi, Michigan] / QFD Institute},
  journal   = {QFD : transactions from the Eleventh Symposium on Quality Function Deployment, [June 12 - 18, 1999, Novi, Michigan] / QFD Institute},
  publisher = {QFD Institute},
  address   = {Ann Arbor, Mich.},
  isbn      = {1889477117},
  pages     = {349 -- 359},
  year      = {1999},
  language  = {en}
}
@book{Pietsch1995,
  author    = {Pietsch, Wolfram},
  title     = {Software quality management III : [... held in Seville in April 1995] / [Third International Conference on Software Quality Management]. Ed.: M. Ross},
  publisher = {Computational Mechanics Publ.},
  address   = {Southampton [u.a.]},
  isbn      = {1853123099},
  year      = {1995},
  language  = {en}
}
@article{Pietsch1992,
  author    = {Pietsch, Wolfram},
  title     = {Planung und Steuerung CASE-gest{\"u}tzter Software-Projekte},
  series = {Projektmanagement-Forum '92 : Dokumentation ; [Tagungszentrum Rosengarten Mannheim, 14. - 16. Oktober 1992] / hrsg. von Dietmar Lange ... [Gesellschaft f{\"u}r Projektmanagement INTERNET Deutschland e.V.]},
  journal   = {Projektmanagement-Forum '92 : Dokumentation ; [Tagungszentrum Rosengarten Mannheim, 14. - 16. Oktober 1992] / hrsg. von Dietmar Lange ... [Gesellschaft f{\"u}r Projektmanagement INTERNET Deutschland e.V.]},
  publisher = {GPM},
  address   = {M{\"u}nchen},
  isbn      = {3924841128},
  pages     = {353 -- 363},
  year      = {1992},
  language  = {de}
}
@article{Pietsch2006,
  author    = {Pietsch, Wolfram},
  title     = {Gesch{\"a}ftsmodelle als Grundlage f{\"u}r das Software-Produktmanagement},
  series = {Multikonferenz Wirtschaftsinformatik 2006 / Franz Lehner ... (Hrsg.). Bd. Tagungsband 2},
  journal   = {Multikonferenz Wirtschaftsinformatik 2006 / Franz Lehner ... (Hrsg.). Bd. Tagungsband 2},
  publisher = {GITO},
  address   = {Berlin},
  isbn      = {3-936771-62-6},
  pages     = {211 -- 222},
  year      = {2006},
  language  = {de}
}
@article{Pietsch2005,
  author    = {Pietsch, Wolfram},
  title     = {Customer-Oriented Specification and Evaluation of IT Service Level Agreements},
  series = {Software process improvement : Elektronische Ressource : 12th European conference ; proceedings / EuroSPI 2005, Budapest, Hungary, November 9 - 11, 2005. Ita Richardson ... (ed.)},
  journal   = {Software process improvement : Elektronische Ressource : 12th European conference ; proceedings / EuroSPI 2005, Budapest, Hungary, November 9 - 11, 2005. Ita Richardson ... (ed.)},
  publisher = {Springer},
  address   = {Berlin [u.a.]},
  isbn      = {3-540-30286-7},
  pages     = {83 -- 94},
  year      = {2005},
  language  = {en}
}
@article{Pietsch2007,
  author    = {Pietsch, Wolfram},
  title     = {IT Service Deployment},
  series = {QFD : transactions from International Symposium on QFD 2007 - Williamsburg, the Nineteenth Symposium on Quality Function Deployment ; September 7 - 8, 2007, Williamsburg, VA ; [companion document to the Thirteenth International and Nineteenth North American Symposium on Quality Function Deployment (ISQFD'07)] / [organized and hosted by the QFD Institute]},
  journal   = {QFD : transactions from International Symposium on QFD 2007 - Williamsburg, the Nineteenth Symposium on Quality Function Deployment ; September 7 - 8, 2007, Williamsburg, VA ; [companion document to the Thirteenth International and Nineteenth North American Symposium on Quality Function Deployment (ISQFD'07)] / [organized and hosted by the QFD Institute]},
  publisher = {QFD Inst.},
  address   = {Ann Arbor, Mich.},
  isbn      = {1-889477-19-2},
  pages     = {203 -- 212},
  year      = {2007},
  language  = {en}
}