@incollection{Gebhardt2013,
  author    = {Gebhardt, Andreas},
  title     = {Entwicklung der 3D-Drucktechnologie und Potenziale f{\"u}r die Anwendung im Mittelstand},
  series = {Innovation durch Kooperation : wie der Mittelstand durch Zusammenarbeit mit den Hochschulen seine Wettbewerbsf{\"a}higkeit steigert : Festschrift f{\"u}r Prof. Dr. rer. nat. Johannes Gartzen / Thomas Gartzen, Ute Gartzen (Hrsg.)},
  booktitle = {Innovation durch Kooperation : wie der Mittelstand durch Zusammenarbeit mit den Hochschulen seine Wettbewerbsf{\"a}higkeit steigert : Festschrift f{\"u}r Prof. Dr. rer. nat. Johannes Gartzen / Thomas Gartzen, Ute Gartzen (Hrsg.)},
  publisher = {Apprimus Verlag},
  address   = {Aachen},
  isbn      = {978-3-86359-136-6},
  pages     = {55 -- 59},
  year      = {2013},
  language  = {de}
}
@incollection{CzarneckiBensberg2019,
  author    = {Czarnecki, Christian and Bensberg, Frank},
  title     = {Enhanced Telecom Operations Map (eTOM)},
  series = {Enzyklop{\"a}die der Wirtschaftsinformatik},
  booktitle = {Enzyklop{\"a}die der Wirtschaftsinformatik},
  publisher = {Gito},
  address   = {Berlin},
  pages     = {1 -- 4},
  year      = {2019},
  language  = {de}
}
@incollection{LeiseAltherrPelz2018,
  author    = {Leise, Philipp and Altherr, Lena and Pelz, Peter F.},
  title     = {Energy-Efficient design of a water supply system for skyscrapers by mixed-integer nonlinear programming},
  series = {Operations Research Proceedings 2017},
  booktitle = {Operations Research Proceedings 2017},
  publisher = {Springer},
  address   = {Cham},
  isbn      = {978-3-319-89919-0},
  doi       = {10.1007/978-3-319-89920-6_63},
  year      = {2018},
  abstract  = {The energy-efficiency of technical systems can be improved by a systematic design approach. Technical Operations Research (TOR) employs methods known from Operations Research to find a global optimal layout and operation strategy of technical systems. We show the practical usage of this approach by the systematic design of a decentralized water supply system for skyscrapers. All possible network options and operation strategies are modeled by a Mixed-Integer Nonlinear Program. We present the optimal system found by our approach and highlight the energy savings compared to a conventional system design.},
  language  = {en}
}
@incollection{WollertRau2012,
  author    = {Wollert, J{\"o}rg and Rau, Sebastian},
  title     = {Energietransparenz und optimierter Energieverbrauch durch ganzheitliche Automatisierungskonzepte},
  series = {Smart Energy 2012 : wie smart ist der Weg zur Energiewende? / Uwe Großmann, Ingo Kunold (Hrsg.)},
  booktitle = {Smart Energy 2012 : wie smart ist der Weg zur Energiewende? / Uwe Großmann, Ingo Kunold (Hrsg.)},
  publisher = {H{\"u}lsbusch},
  address   = {Gl{\"u}ckstadt},
  isbn      = {978-3-86488-030-8},
  pages     = {109 -- 122},
  year      = {2012},
  language  = {de}
}
@incollection{BorchertRothe2016,
  author    = {Borchert, J{\"o}rg and Rothe, Sebastian},
  title     = {Energiemanagement und Versorgung von Chemieparks - Ein Ansatz zur wertsch{\"o}pfungsgetriebenen Risikosteuerung},
  series = {Chemiestandorte : Markt, Herausforderungen und Gesch{\"a}ftsmodelle},
  booktitle = {Chemiestandorte : Markt, Herausforderungen und Gesch{\"a}ftsmodelle},
  editor    = {Suntrop, Carsten},
  publisher = {Wiley-VCH},
  address   = {Weinheim},
  isbn      = {978-3-527-33441-4},
  pages     = {193 -- 210},
  year      = {2016},
  language  = {de}
}
@incollection{KnocheKruskaWeberetal.2001,
  author    = {Knoche, K. F. and Kruska, Martin and Weber, P. and Kuperjans, Isabel},
  title     = {Energiemanagement},
  series = {Lexikon Nachhaltiges Wirtschaften. - (Lehr- und Handb{\"u}cher zur {\"o}kologischen Unternehmensf{\"u}hrung und Umwelt{\"o}konomie)},
  booktitle = {Lexikon Nachhaltiges Wirtschaften. - (Lehr- und Handb{\"u}cher zur {\"o}kologischen Unternehmensf{\"u}hrung und Umwelt{\"o}konomie)},
  editor    = {Schulz, Werner F.},
  publisher = {Oldenbourg},
  address   = {M{\"u}nchen [u.a.]},
  isbn      = {3-486-24523-6},
  pages     = {88 -- 92},
  year      = {2001},
  language  = {de}
}
@incollection{SchmitzDietzeCzarnecki2019,
  author    = {Schmitz, Manfred and Dietze, Christian and Czarnecki, Christian},
  title     = {Enabling digital transformation through robotic process automation at Deutsche Telekom},
  series = {Enabling digital transformation through robotic process automation at Deutsche Telekom},
  booktitle = {Enabling digital transformation through robotic process automation at Deutsche Telekom},
  editor    = {Urbach, Nils and R{\"o}glinger, Maximilian},
  publisher = {Springer},
  address   = {Cham},
  isbn      = {978-3-319-95272-7},
  doi       = {10.1007/978-3-319-95273-4_2},
  pages     = {15 -- 33},
  year      = {2019},
  abstract  = {Due to the high number of customer contacts, fault clearances, installations, and product provisioning per year, the automation level of operational processes has a significant impact on financial results, quality, and customer experience. Therefore, the telecommunications operator Deutsche Telekom (DT) has defined a digital strategy with the objectives of zero complexity and zero complaint, one touch, agility in service, and disruptive thinking. In this context, Robotic Process Automation (RPA) was identified as an enabling technology to formulate and realize DT's digital strategy through automation of rule-based, routine, and predictable tasks in combination with structured and stable data.},
  language  = {en}
}
@incollection{CzarneckiHongSchmitzetal.2021,
  author    = {Czarnecki, Christian and Hong, Chin-Gi and Schmitz, Manfred and Dietze, Christian},
  title     = {Enabling digital transformation through cognitive robotic process automation at Deutsche Telekom Services Europe},
  series = {Digitalization Cases Vol. 2 : Mastering digital transformation for global business},
  booktitle = {Digitalization Cases Vol. 2 : Mastering digital transformation for global business},
  editor    = {Urbach, Nils and R{\"o}glinger, Maximilian and Kautz, Karlheinz and Alias, Rose Alinda and Saunders, Carol and Wiener, Martin},
  publisher = {Springer},
  address   = {Cham},
  isbn      = {978-3-030-80002-4 (Print)},
  doi       = {10.1007/978-3-030-80003-1},
  pages     = {123 -- 138},
  year      = {2021},
  abstract  = {Subject of this case is Deutsche Telekom Services Europe (DTSE), a service center for administrative processes. Due to the high volume of repetitive tasks (e.g., 100k manual uploads of offer documents into SAP per year), automation was identified as an important strategic target with a high management attention and commitment. DTSE has to work with various backend application systems without any possibility to change those systems. Furthermore, the complexity of administrative processes differed. When it comes to the transfer of unstructured data (e.g., offer documents) to structured data (e.g., MS Excel files), further cognitive technologies were needed.},
  language  = {en}
}
@incollection{Laack2012,
  author    = {Laack, Walter van},
  title     = {Elektro- und Ultraschalltherapie},
  series = {Leitfaden Naturheilverfahren : f{\"u}r die {\"a}rztliche Praxis},
  booktitle = {Leitfaden Naturheilverfahren : f{\"u}r die {\"a}rztliche Praxis},
  editor    = {Beer, Andr{\´e}-Michael and Adler, Martin},
  publisher = {Elsevier},
  address   = {Amsterdam},
  isbn      = {978-3-437-56103-0},
  doi       = {10.1016/B978-3-437-56103-0.10013-5},
  pages     = {285 -- 299},
  year      = {2012},
  language  = {de}
}
@incollection{LinckeHaertschHoffmannetal.1997,
  author    = {Lincke, D.-M. and Haertsch, P. and Hoffmann, C. P. and Lindemann, Markus},
  title     = {Electronic Commerce Plattformen f{\"u}r den Werkzeugmaschinenbau},
  series = {Internet im Industrieg{\"u}termarketing - Status quo und Entwicklungsperspektiven am Beispiel der Schweizer Werkzeugmaschinen-Industrie / Johannes Dickel ... (Hrsg.) Thexis-Fachbericht f{\"u}r Marketing. 97,4},
  booktitle = {Internet im Industrieg{\"u}termarketing - Status quo und Entwicklungsperspektiven am Beispiel der Schweizer Werkzeugmaschinen-Industrie / Johannes Dickel ... (Hrsg.) Thexis-Fachbericht f{\"u}r Marketing. 97,4},
  publisher = {Thexis},
  address   = {St. Gallen},
  isbn      = {3-908545-38-2},
  pages     = {60 -- 85},
  year      = {1997},
  language  = {de}
}